OSCM 373 Exam 2 UPDATED ACTUAL QUESTIONS AND CORRECT ANSWERS
, Process Flow Charts - Graphic representation of a process
- Problem-Solving / Process-Improvement tool
- Help identify points where problems occur
Terminator (start/end) shape in process flow chart circle
Delay/Buffer/WIP shape triangle
Operation/Activity shape rectangle
Decision shape diamond
Flow shape arrow
Job Design - specifying the contents and methods of job
- orgs depend on human efforts to accomplish their goals
Job Design Objectives Productivity
Safety
Quality of work life
Efficiency School emphasizes a systematic, logical approach to job design
Behavioral School Emphasizes satisfaction of needs and wants of employees
Specialization work that concentrates on some aspect of product or service
Job Enlargement Giving a worker a larger portion of the total task by horizontal loading
Job Rotation Workers periodically exchange jobs
Job Enrichment Increasing responsibility for planning and coordination tasks, by vertical loading
Methods Analysis analyzing how a job is done
Guidelines selecting a job to study 1) Have high labor content
2) Are done frequently
3) Are unsafe, tiring, unpleasant
4) Designated as problems
, Process Flow Charts - Graphic representation of a process
- Problem-Solving / Process-Improvement tool
- Help identify points where problems occur
Terminator (start/end) shape in process flow chart circle
Delay/Buffer/WIP shape triangle
Operation/Activity shape rectangle
Decision shape diamond
Flow shape arrow
Job Design - specifying the contents and methods of job
- orgs depend on human efforts to accomplish their goals
Job Design Objectives Productivity
Safety
Quality of work life
Efficiency School emphasizes a systematic, logical approach to job design
Behavioral School Emphasizes satisfaction of needs and wants of employees
Specialization work that concentrates on some aspect of product or service
Job Enlargement Giving a worker a larger portion of the total task by horizontal loading
Job Rotation Workers periodically exchange jobs
Job Enrichment Increasing responsibility for planning and coordination tasks, by vertical loading
Methods Analysis analyzing how a job is done
Guidelines selecting a job to study 1) Have high labor content
2) Are done frequently
3) Are unsafe, tiring, unpleasant
4) Designated as problems
