OSCM 373 Exam 2 UPDATED ACTUAL QUESTIONS AND CORRECT ANSWERS
Process Flow Charts Graphic representation of a process
Process Flow Charts: Circle Start/End
Process Flow Charts: Triangle Delay/Buffer/WIP
, Process Flow Charts: Rectangle Operation/Activity
Process Flow Charts: Diamond Decision
Process Flow Charts: Arrow Flow
Process flow charts help to ... identify points where problems occur
Job Design Specifying the contents and methods of jobs
The importance of Job Design: Relevant to continuous and productivity improvement.
Objectives of Job Design: Productivity, Safety, Quality of Work Life
Efficiency School Emphasizes a systematic, logical approach to job design
Behavioral School Emphasizes satisfaction of needs and wants of employees
__________________________ is a primary issue of disagreement Specialization
between efficiency and behavioral job design
approaches.
Specialization Work that concentrates on some aspect of a product or service
Behavioral approaches to Job Design: job enlargement, job rotation, job enrichment
Job Enlargement Giving a worker a larger portion of the total task by horizontal loading
Job Rotation Workers periodically exchange jobs
Job Enrichment Increasing responsibility for planning and coordination tasks, by vertical loading
Methods Analysis analyzing how a job is done
Methods analysis begins with an analysis of ... the overall operation
Methods analysis concentrates on: Workplace arrangement
Movement of workers and/or materials
Process Flow Charts Graphic representation of a process
Process Flow Charts: Circle Start/End
Process Flow Charts: Triangle Delay/Buffer/WIP
, Process Flow Charts: Rectangle Operation/Activity
Process Flow Charts: Diamond Decision
Process Flow Charts: Arrow Flow
Process flow charts help to ... identify points where problems occur
Job Design Specifying the contents and methods of jobs
The importance of Job Design: Relevant to continuous and productivity improvement.
Objectives of Job Design: Productivity, Safety, Quality of Work Life
Efficiency School Emphasizes a systematic, logical approach to job design
Behavioral School Emphasizes satisfaction of needs and wants of employees
__________________________ is a primary issue of disagreement Specialization
between efficiency and behavioral job design
approaches.
Specialization Work that concentrates on some aspect of a product or service
Behavioral approaches to Job Design: job enlargement, job rotation, job enrichment
Job Enlargement Giving a worker a larger portion of the total task by horizontal loading
Job Rotation Workers periodically exchange jobs
Job Enrichment Increasing responsibility for planning and coordination tasks, by vertical loading
Methods Analysis analyzing how a job is done
Methods analysis begins with an analysis of ... the overall operation
Methods analysis concentrates on: Workplace arrangement
Movement of workers and/or materials
