OSCM 373 Exam 2 UPDATED ACTUAL QUESTIONS AND CORRECT ANSWERS
Process Flow Charts - What is a process flow chart? Graphic representation of a process used for problem solving and process
improvement
Process Flow Charts - When do you use it? To identify bottlenecks delays or problem points in a process
Process Flow Charts - Basic symbols? Operation activity decision delay buffer flow start end resource
, 5/3/26, 12:47 AM OSCM 373 Exam 2 Flashcards | Quizlet
Job Design - What is job design? Specifying what work is done who does it how it is done and where it is done
Job Design - Objectives? Productivity safety quality of work life
Job Design - Importance? Organizations depend on human effort and it supports continuous improvement
Efficiency vs Behavioral - Efficiency approach? Systematic logical approach focused on productivity
Efficiency vs Behavioral - When use efficiency? When maximizing output and minimizing cost
Efficiency vs Behavioral - Behavioral approach? Focus on employee satisfaction and motivation
Efficiency vs Behavioral - When use behavioral? When improving morale engagement and retention
Specialization - What is specialization? Work that concentrates on one part of a product or service
Specialization - Advantages? Simplifies training high productivity low wage cost
Specialization - Disadvantages? Monotony dissatisfaction poor quality motivation issues
Job Design Techniques - Job enlargement? Adding more tasks at same level horizontal loading
Job Design Techniques - Job rotation? Workers periodically switch jobs
Job Design Techniques - Job enrichment? Adding responsibility vertical loading
Job Design Techniques - When use enrichment? To increase motivation and satisfaction
Methods Analysis - What is methods analysis? Analyzing how a job gets done
Methods Analysis - Focus? Workplace arrangement and movement of workers and materials
Methods Analysis - When use? To improve efficiency eliminate waste and bottlenecks
Work Measurement - What is work measurement? Determining how long a job should take
Work Measurement - What not included? Job content or how the job is performed
Standard Time - What is standard time? Time for a qualified worker at a sustainable pace using given methods
https://quizlet.com/1159526355/oscm-373-exam-2-flash-cards/ 2/5
Process Flow Charts - What is a process flow chart? Graphic representation of a process used for problem solving and process
improvement
Process Flow Charts - When do you use it? To identify bottlenecks delays or problem points in a process
Process Flow Charts - Basic symbols? Operation activity decision delay buffer flow start end resource
, 5/3/26, 12:47 AM OSCM 373 Exam 2 Flashcards | Quizlet
Job Design - What is job design? Specifying what work is done who does it how it is done and where it is done
Job Design - Objectives? Productivity safety quality of work life
Job Design - Importance? Organizations depend on human effort and it supports continuous improvement
Efficiency vs Behavioral - Efficiency approach? Systematic logical approach focused on productivity
Efficiency vs Behavioral - When use efficiency? When maximizing output and minimizing cost
Efficiency vs Behavioral - Behavioral approach? Focus on employee satisfaction and motivation
Efficiency vs Behavioral - When use behavioral? When improving morale engagement and retention
Specialization - What is specialization? Work that concentrates on one part of a product or service
Specialization - Advantages? Simplifies training high productivity low wage cost
Specialization - Disadvantages? Monotony dissatisfaction poor quality motivation issues
Job Design Techniques - Job enlargement? Adding more tasks at same level horizontal loading
Job Design Techniques - Job rotation? Workers periodically switch jobs
Job Design Techniques - Job enrichment? Adding responsibility vertical loading
Job Design Techniques - When use enrichment? To increase motivation and satisfaction
Methods Analysis - What is methods analysis? Analyzing how a job gets done
Methods Analysis - Focus? Workplace arrangement and movement of workers and materials
Methods Analysis - When use? To improve efficiency eliminate waste and bottlenecks
Work Measurement - What is work measurement? Determining how long a job should take
Work Measurement - What not included? Job content or how the job is performed
Standard Time - What is standard time? Time for a qualified worker at a sustainable pace using given methods
https://quizlet.com/1159526355/oscm-373-exam-2-flash-cards/ 2/5
