TEST QUESTIONS AND DETAILED HUMAN
RESOURCE MANAGEMENT MOTIVATION AND
STRATEGIC PLANNING BREAKDOWN FULL
REVIEW
◉ barriers to entry. Answer: Conditions that prevent new companies
from entering an industry
◉ behavioral approach. Answer: a leadership perspective that
attempts to identify what good leaders do-that is, what behaviors
they exhibit
◉ benchmarking. Answer: The process of comparing an
organization's practices and technologies with those of other
companies.
◉ Bootlegging. Answer: Informal work on projects, other than those
officially assigned, of employees' own choosing and initiative
◉ boundaryless organization. Answer: organization in which there
are no barriers to information flow.
,◉ bounded rationality. Answer: `A less-than-perfect form of
rationality in which decisions makers cannot be perfectly rational
because decisions are complex and complete information is
unavailable or cannot be fully processed.
◉ Brainstorming. Answer: A process in which group members
generate as many ideas about a problem as they can; criticism is
withheld until all ideas have been proposed.
◉ bridge leaders. Answer: A leader who bridges conflicting value
systems or different cultures.
◉ broker. Answer: A person who assembles and coordinates
participants in a network
◉ budgeting. Answer: The process of investigating what is being
done and comparing the results with the corresponding budget data
to verify accomplishments or remedy differences; also called
budgetary controlling
◉ buffering. Answer: Creating supplies of excess resources in case of
unpredictable needs
◉ bureaucratic control. Answer: The use of rules, regulations, and
authority to guide performance
,◉ business incubators. Answer: Protected environments for new,
small businesses
◉ business plan. Answer: A formal planning step that focuses on the
entire venture and describes all the elements involved in starting it.
◉ Business strategy. Answer: The major actions by which a business
competes in a particular industry or market
◉ Cafeteria benefit program. Answer: An employee benefit program
in which employees choose from a menu of options to create a
benefit package tailored to their needs.
◉ Caux Principles. Answer: Ethical principles established by
international executives based in Caux, Switzerland, in collaboration
with business leaders from Japan, Europe, and the United States.
◉ centralized organization. Answer: An organization in which high-
level executives make most decisions and pass them down to lower
levels for implementation.
◉ certainty. Answer: The state that exists when decision makers
have accurate and comprehensive information.
, ◉ charismatic leader. Answer: A person who is dominant, self-
confident, convinced of the moral righteousness of his or her beliefs,
and able to arouse a sense of excitement and adventure in followers.
◉ chief information officer (CIO). Answer: Executive in charge of
information technology strategy and development.
◉ clan control. Answer: Control based on the norms, values, shared
goals, and trust among group members.
◉ coaching. Answer: Dialogue with a goal of helping another be
more effective and achieve his or her full potential on the job.
◉ coalitional model. Answer: Model of organizational decision
making in which groups with differing preferences use power and
negotiation to influence decisions.
◉ cognitive conflict. Answer: Issue-based differences in perspectives
or judgments.
◉ cohesiveness. Answer: The degree to which a group is attractive to
its members, members are motivated to remain in the group, and
members influence one another.