POST OFFICE EXAM 474 ACTUAL 2026
QUESTIONS AND 100% CORRECT ANSWERS
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Terms in this set (82)
A customer asks questions about Most: Say you do not know about shipping
shipping choices, but you do not choices and suggest that he look on the USPS.
know the answers. Which would you Least: Say you will have answers tomorrow and
be most and least likely to do? research the shipping choices after finishing your
deliveries.
A new employee is having trouble Most: Tell him how to do his job quicker and
learning his job which forces you better.
and others to work harder to meet Least: Do nothing because his production should
production standards. Which would improve over time.
you be most and least likely to do?
A customer is angry because the Most: Suggest an alternate product that may
nearby Post Office does not have a work.
product he needs today. Which Least: Go get the product at another facility and
would you be most and least likely bring it back to the customer.
to do?
,You are to complete a task before Most: Give them only some quick advice so you
beginning deliveries. While doing can complete your task in time.
that task, you see two coworkers Least: Ignore them and finish your task.
having trouble with a job. Which
would you be most and least likely
to do?
A customer complains to you about Most: Explain that the employee in question is
another Postal employee. Which really a good worker but was just having a bad
would you be most and least likely day.
to do? Least: Listen to his complaint, apologize, and
suggest he talk to the Postmaster.
A customer moved but is not Most: Tell him Postal policy prohibits you from
receiving his mail because he did giving him mail until a Change of Address form is
not submit a Change of Address submitted.
form. He wants you to give him his Least: Tell him there is nothing you can do until he
mail anyway. Which would you be submits a Change of Address form.
most and least likely to do?
A customer on your route asks how Most: Explain where to find it and offer to help
to find something on the USPS with any other issues he may have.
website. Which would you be most Least: Offer to help him find it on his computer.
and least likely to do?
A customer asks about status of a Most: Show him proof of delivery and tell him he
package that you delivered days is responsible for the package once it is
ago. Which would you be most and delivered.
least likely to do? Least: Show him proof of delivery and ask if it
might have been stolen.
How much experience do you have 5-10 years
working directly with customers?
, How would your latest manager The very best
rate your punctuality compared to
other employees?
How many jobs have you left 0
voluntarily in the last four years?
How would your latest manager The very best
rate your customer service skills
compared to others?
How would your latest manager The very best
rate your performance compared
to others employees?
How many unexcused absences are None
acceptable before and employee is
disciplined?
How long were you at your latest I did not leave my latest job voluntarily
job before voluntarily leaving?
How would your latest manager The very best
rate your verbal communication
skills?
QUESTIONS AND 100% CORRECT ANSWERS
Save
Terms in this set (82)
A customer asks questions about Most: Say you do not know about shipping
shipping choices, but you do not choices and suggest that he look on the USPS.
know the answers. Which would you Least: Say you will have answers tomorrow and
be most and least likely to do? research the shipping choices after finishing your
deliveries.
A new employee is having trouble Most: Tell him how to do his job quicker and
learning his job which forces you better.
and others to work harder to meet Least: Do nothing because his production should
production standards. Which would improve over time.
you be most and least likely to do?
A customer is angry because the Most: Suggest an alternate product that may
nearby Post Office does not have a work.
product he needs today. Which Least: Go get the product at another facility and
would you be most and least likely bring it back to the customer.
to do?
,You are to complete a task before Most: Give them only some quick advice so you
beginning deliveries. While doing can complete your task in time.
that task, you see two coworkers Least: Ignore them and finish your task.
having trouble with a job. Which
would you be most and least likely
to do?
A customer complains to you about Most: Explain that the employee in question is
another Postal employee. Which really a good worker but was just having a bad
would you be most and least likely day.
to do? Least: Listen to his complaint, apologize, and
suggest he talk to the Postmaster.
A customer moved but is not Most: Tell him Postal policy prohibits you from
receiving his mail because he did giving him mail until a Change of Address form is
not submit a Change of Address submitted.
form. He wants you to give him his Least: Tell him there is nothing you can do until he
mail anyway. Which would you be submits a Change of Address form.
most and least likely to do?
A customer on your route asks how Most: Explain where to find it and offer to help
to find something on the USPS with any other issues he may have.
website. Which would you be most Least: Offer to help him find it on his computer.
and least likely to do?
A customer asks about status of a Most: Show him proof of delivery and tell him he
package that you delivered days is responsible for the package once it is
ago. Which would you be most and delivered.
least likely to do? Least: Show him proof of delivery and ask if it
might have been stolen.
How much experience do you have 5-10 years
working directly with customers?
, How would your latest manager The very best
rate your punctuality compared to
other employees?
How many jobs have you left 0
voluntarily in the last four years?
How would your latest manager The very best
rate your customer service skills
compared to others?
How would your latest manager The very best
rate your performance compared
to others employees?
How many unexcused absences are None
acceptable before and employee is
disciplined?
How long were you at your latest I did not leave my latest job voluntarily
job before voluntarily leaving?
How would your latest manager The very best
rate your verbal communication
skills?
