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XM for Employee Experience Expert
Certification Latest Version: 6.0 Practice
EXAM
Q1. Which of the following best describes the three pillars of
the Qualtrics EmployeeXM framework?
A) Recruitment, Retention, Retirement
B) Engagement, Lifecycle, Ad Hoc/Pulse
C) Onboarding, Development, Exit
D) Strategy, Execution, Evaluation
Answer: B
Rationale: The EmployeeXM framework is built on three distinct
listening pillars, each addressing different moments in the
employee journey. Engagement surveys measure overall
sentiment and organizational health, Lifecycle surveys capture
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feedback at key moments (onboarding, promotion, exit), and Ad
Hoc/Pulse surveys provide targeted, frequent feedback on
specific topics .
Q2. What is the primary differentiator between Experience
Data (X-Data) and Operational Data (O-Data) in Employee
Experience Management?
A) X-Data is quantitative, O-Data is qualitative
B) X-Data is actively collected from stakeholders to understand
their perceptions; O-Data tracks system records and
transactional information
C) X-Data comes from external sources; O-Data comes from
internal sources
D) X-Data is used for reporting; O-Data is used for analysis
Answer: B
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Rationale: Experience Management (XM) distinguishes between
X-Data (experience data actively collected from people) and O-
Data (operational data from systems). X-Data includes survey
responses, feedback, and sentiment; O-Data includes HRIS
records, tenure, department, and other system-generated
information .
Q3. Which of the following is an example of Experience Data
(X-Data)?
A) Employee ID number
B) Department code
C) Overall job satisfaction rating
D) Hire date
Answer: C
Rationale: X-Data is actively collected from stakeholders to
understand experiences and perceptions. Overall job satisfaction
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is a perception measure collected via survey, making it X-Data.
Employee ID, department code, and hire date are operational
data (O-Data) from HR systems .
Q4. Which of the following is an example of Operational Data
(O-Data)?
A) Employee engagement score
B) Employee tenure in years
C) Intent to stay rating
D) Well-being index score
Answer: B
Rationale: O-Data refers to information that resides in
organizational systems. Employee tenure is typically recorded in
HRIS systems as a transactional data point. Engagement scores,
intent to stay ratings, and well-being indices are all X-Data
collected via surveys .
XM for Employee Experience Expert
Certification Latest Version: 6.0 Practice
EXAM
Q1. Which of the following best describes the three pillars of
the Qualtrics EmployeeXM framework?
A) Recruitment, Retention, Retirement
B) Engagement, Lifecycle, Ad Hoc/Pulse
C) Onboarding, Development, Exit
D) Strategy, Execution, Evaluation
Answer: B
Rationale: The EmployeeXM framework is built on three distinct
listening pillars, each addressing different moments in the
employee journey. Engagement surveys measure overall
sentiment and organizational health, Lifecycle surveys capture
,Page 2 of 131
feedback at key moments (onboarding, promotion, exit), and Ad
Hoc/Pulse surveys provide targeted, frequent feedback on
specific topics .
Q2. What is the primary differentiator between Experience
Data (X-Data) and Operational Data (O-Data) in Employee
Experience Management?
A) X-Data is quantitative, O-Data is qualitative
B) X-Data is actively collected from stakeholders to understand
their perceptions; O-Data tracks system records and
transactional information
C) X-Data comes from external sources; O-Data comes from
internal sources
D) X-Data is used for reporting; O-Data is used for analysis
Answer: B
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Rationale: Experience Management (XM) distinguishes between
X-Data (experience data actively collected from people) and O-
Data (operational data from systems). X-Data includes survey
responses, feedback, and sentiment; O-Data includes HRIS
records, tenure, department, and other system-generated
information .
Q3. Which of the following is an example of Experience Data
(X-Data)?
A) Employee ID number
B) Department code
C) Overall job satisfaction rating
D) Hire date
Answer: C
Rationale: X-Data is actively collected from stakeholders to
understand experiences and perceptions. Overall job satisfaction
, Page 4 of 131
is a perception measure collected via survey, making it X-Data.
Employee ID, department code, and hire date are operational
data (O-Data) from HR systems .
Q4. Which of the following is an example of Operational Data
(O-Data)?
A) Employee engagement score
B) Employee tenure in years
C) Intent to stay rating
D) Well-being index score
Answer: B
Rationale: O-Data refers to information that resides in
organizational systems. Employee tenure is typically recorded in
HRIS systems as a transactional data point. Engagement scores,
intent to stay ratings, and well-being indices are all X-Data
collected via surveys .
