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MICHAEL R. SOLOMON, GREG W. MARSHALL AND ELNORA W. STUART
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TABLE OF CONTENT
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PART 1: UNDERSTAND THE VALUE PROPOSITION
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1. Welcome to the World of Marketing: Create and Deliver Value
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2. Global, Ethical, and Sustainable Marketing
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3. Strategic Market Planning
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Supplement: Build a Marketing Plan
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PART 2: DETERMINE THE VALUE PROPOSITIONS DIFFERENT CUSTOMERS WANT
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4. Market Research J
5. Marketing Analytics: Welcome to the Era of Big Data!
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6. Understand Consumer and Business Markets
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7. Segmentation, Target Marketing, and Positioning
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,PART 3: DEVELOP THE VALUE PROPOSITION FOR THE CUSTOMER
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8. Product I: Innovation and New Product Development
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9. Product II: Product Strategy, Branding, and Product Management
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10. Price: What Is the Value Proposition Worth?
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Supplement: Marketing Math J J
PART 4: DELIVER AND COMMUNICATE THE VALUE PROPOSITION
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11. Deliver the Goods: Determine the Distribution Strategy
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12. Deliver the Customer Experience: Goods and Services via Bricks and Clicks
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13. Promotion I: Advertising One to Many Marketing Communications
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14. Promotion II: Social Media Marketing and Other Communication Tools
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, Marketing: Real People, Real Choices, 10e (Solomon)
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Chapter 1 Welcome to the World of Marketing: Create and Deliver Value
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1) A J is the ultimate user of a good or service. J J J J J J J J
A) stakeholder
B) market
C) target market J
D) marketer
E) consumer J
Answer: E J J
Difficulty: J
Easy
LO: 1.1: Explain what marketing is, the marketing mix, what can be marketed and
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the value of marketing
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2) is the activity, set of institutions, and processes for creating,
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communicating, delivering, and exchanging offerings that have value for customers, J J J J J J J J J J
clients, partners, and society at large.
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A) Demand satisfaction J
B) Competitive advantage building J J
C) Marketing
D) Total quality management
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E) Value chain J J
management Answer: C J J
Difficulty: Easy J
LO: 1.1: Explain what marketing is, the marketing mix, what can be marketed and
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the value of marketing
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AACSB: Written and oral communication
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3) The J consists of the tools an organization uses to create a desired response J J J J J J J J J J J J
among a set of predefined consumers.
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A) sharing economy J
B) market position J
C) value proposition J
D) marketplace
E) marketing J
mix Answer:
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E Difficulty:
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Easy
LO: 1.1: Explain what marketing is, the marketing mix, what can be marketed and
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the value of marketing
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