IAED ETC ACTUAL EXAM TEST BANK | COMPLETE 300 REAL
EXAM QUESTIONS WITH CORRECT VERIFIED ANSWERS
(GRADED A+) | IAED EMERGENCY TELECOMMUNICATOR
CERTIFICATION EXAM PREP 2026 (BRAND NEW!!)
LATEST UPDATE
1 What does the acronym TDD stand for in emergency telecommunications?
a. Telephone Dialing Device
b. Telecommunications Device for the Deaf
c. Two-way Digital Dispatch
d. Tactical Data Display
- Correct Answer- B
Rationale: TDD stands for Telecommunications Device for the Deaf, a device that
allows people with hearing or speech difficulties to communicate over telephone
lines.
2 When faced with an ethical dilemma in the communication center, the
Emergency Telecommunicator (ETC) should first:
a. Consult with a supervisor
b. Follow established protocol, procedure, and policy
c. Use personal judgment to resolve the issue
d. Document the dilemma for later review
- Correct Answer- B
Rationale: The first step when facing an ethical dilemma is to follow the
established "three P's": protocol, procedure, and policy.
1|Page
,3 True or False: If a field unit needs a certain type of assistance, it is usually up to
that field unit to locate, notify, and coordinate the additional resources.
a. True
b. False
- Correct Answer- B
Rationale: False. It is the responsibility of the Emergency Telecommunicator (ETC)
to locate, notify, and coordinate additional resources when needed.
4 What is a procedure that has been highly defined, structured, and placed into a
reference system known as?
a. Policy
b. Guideline
c. Protocol
d. Standard
- Correct Answer- C
Rationale: A protocol is a highly defined, structured procedure that has been
placed into a reference system to guide how specific situations are handled.
5 In the IAED course, the "three P's" refer to which of the following?
a. People, Process, Performance
b. Prepare, Plan, Perform
c. Protocol, Procedure, and Policy
d. Priority, Protocol, and Procedure
- Correct Answer- C
Rationale: The "three P's" are Protocol, Procedure, and Policy, which form the
foundation for handling calls in a consistent, structured manner.
2|Page
,6 Wireless internet devices, such as smartphones, connect to the internet using
which technology?
a. Bluetooth
b. 5G
c. Wi-Fi
d. Satellite
- Correct Answer- C
Rationale: Wireless internet devices connect to the internet using Wi-Fi
technology, which provides wireless local area network connectivity.
7 Cell phone networks are divided into specific areas called cells, each with its
own:
a. Antenna
b. Server
c. Transmitter
d. Router
- Correct Answer- A
Rationale: Cell phone networks are divided into cells, each with its own antenna
to receive and transmit signals for mobile devices within that area.
8 True or False: Prior to the development of emergency number technology,
either the caller or the operator had to try to figure out which agency or
department emergency calls should go to based on the caller's location.
a. True
b. False
3|Page
, - Correct Answer- A
Rationale: True. Before emergency number systems like 911 were developed,
callers or operators had to manually determine which agency should handle the
call based on the caller's location.
9 What does the acronym VoIP stand for?
a. Voice over Internet Provider
b. Voice over International Protocol
c. Voice over Internet Protocol
d. Variable over Internet Protocol
- Correct Answer- C
Rationale: VoIP stands for Voice over Internet Protocol, a technology that allows
voice communication and multimedia sessions over Internet Protocol networks.
10 The technology that allows an ETC to take an Automatic Number Identification
(ANI) number and "dip" it into an address database is called:
a. ALI (Automatic Location Identification)
b. GPS (Global Positioning System)
c. GIS (Geographic Information System)
d. CAD (Computer-Aided Dispatch)
- Correct Answer- A
Rationale: ALI (Automatic Location Identification) enables the ETC to take the ANI
number and retrieve the caller's address from a database.
11 What does the acronym CAD stand for in emergency telecommunications?
a. Computer-Assisted Dispatch
4|Page
EXAM QUESTIONS WITH CORRECT VERIFIED ANSWERS
(GRADED A+) | IAED EMERGENCY TELECOMMUNICATOR
CERTIFICATION EXAM PREP 2026 (BRAND NEW!!)
LATEST UPDATE
1 What does the acronym TDD stand for in emergency telecommunications?
a. Telephone Dialing Device
b. Telecommunications Device for the Deaf
c. Two-way Digital Dispatch
d. Tactical Data Display
- Correct Answer- B
Rationale: TDD stands for Telecommunications Device for the Deaf, a device that
allows people with hearing or speech difficulties to communicate over telephone
lines.
2 When faced with an ethical dilemma in the communication center, the
Emergency Telecommunicator (ETC) should first:
a. Consult with a supervisor
b. Follow established protocol, procedure, and policy
c. Use personal judgment to resolve the issue
d. Document the dilemma for later review
- Correct Answer- B
Rationale: The first step when facing an ethical dilemma is to follow the
established "three P's": protocol, procedure, and policy.
1|Page
,3 True or False: If a field unit needs a certain type of assistance, it is usually up to
that field unit to locate, notify, and coordinate the additional resources.
a. True
b. False
- Correct Answer- B
Rationale: False. It is the responsibility of the Emergency Telecommunicator (ETC)
to locate, notify, and coordinate additional resources when needed.
4 What is a procedure that has been highly defined, structured, and placed into a
reference system known as?
a. Policy
b. Guideline
c. Protocol
d. Standard
- Correct Answer- C
Rationale: A protocol is a highly defined, structured procedure that has been
placed into a reference system to guide how specific situations are handled.
5 In the IAED course, the "three P's" refer to which of the following?
a. People, Process, Performance
b. Prepare, Plan, Perform
c. Protocol, Procedure, and Policy
d. Priority, Protocol, and Procedure
- Correct Answer- C
Rationale: The "three P's" are Protocol, Procedure, and Policy, which form the
foundation for handling calls in a consistent, structured manner.
2|Page
,6 Wireless internet devices, such as smartphones, connect to the internet using
which technology?
a. Bluetooth
b. 5G
c. Wi-Fi
d. Satellite
- Correct Answer- C
Rationale: Wireless internet devices connect to the internet using Wi-Fi
technology, which provides wireless local area network connectivity.
7 Cell phone networks are divided into specific areas called cells, each with its
own:
a. Antenna
b. Server
c. Transmitter
d. Router
- Correct Answer- A
Rationale: Cell phone networks are divided into cells, each with its own antenna
to receive and transmit signals for mobile devices within that area.
8 True or False: Prior to the development of emergency number technology,
either the caller or the operator had to try to figure out which agency or
department emergency calls should go to based on the caller's location.
a. True
b. False
3|Page
, - Correct Answer- A
Rationale: True. Before emergency number systems like 911 were developed,
callers or operators had to manually determine which agency should handle the
call based on the caller's location.
9 What does the acronym VoIP stand for?
a. Voice over Internet Provider
b. Voice over International Protocol
c. Voice over Internet Protocol
d. Variable over Internet Protocol
- Correct Answer- C
Rationale: VoIP stands for Voice over Internet Protocol, a technology that allows
voice communication and multimedia sessions over Internet Protocol networks.
10 The technology that allows an ETC to take an Automatic Number Identification
(ANI) number and "dip" it into an address database is called:
a. ALI (Automatic Location Identification)
b. GPS (Global Positioning System)
c. GIS (Geographic Information System)
d. CAD (Computer-Aided Dispatch)
- Correct Answer- A
Rationale: ALI (Automatic Location Identification) enables the ETC to take the ANI
number and retrieve the caller's address from a database.
11 What does the acronym CAD stand for in emergency telecommunications?
a. Computer-Assisted Dispatch
4|Page
