Exam 2026 Exam Questions
and Answers | Already Graded
A+
How do Labor Costs vary per restaurant segment? - ANSWER
✔✔Labor costs can range depending on the type of restaurant segment.
At a fast food place, its less specialized labor and faster customer
transactions. Fast food 16%, casual operations 24%, upscale
restaurants up to about 30%
Calculating shifts and labor costs - ANSWER ✔✔
,Temperature Chart - ANSWER ✔✔
How many people determine an "outbreak?" - ANSWER ✔✔TWO
people!
FOH-Who is a part of this team - ANSWER ✔✔Front of House:
servers, hosts, bartenders, bussers
BOH- Who is a part of this team - ANSWER ✔✔Back of House: line
cooks, chefs, dishwashers,
Guest Check Control (chpt 8) - ANSWER ✔✔Every check is audited,
additions checked, and every check accounted for by number. (the
paper thing servers write down orders on- theres a red "guest check"
number in the corner)
Productivity Analysis/Cost Control (chpt 8) - ANSWER ✔✔Various
measures of productivity have been developed such as: meals produced
per employee per day, meals produced per employee per hour, etc.
The simplest productivity measure: Sales generated per employee per
year (divide the # of full time equivalent employees into the gross sales
for the year.
Manager vs Leaders (differences) - ANSWER ✔✔
, Reasons for high turnover rates (important one to know**) -
ANSWER ✔✔It all starts with the recruitment/hiring process. If you
don't properly select and train your employees, you will likely have a
higher turnover rate. The more comfortable and "educated" your
employee is on their job, the longer they will want to stay there.
Overworking your employees, not giving them enough freedom/decision
making, reward your employees will remind them they are appreciated
and motivated them to work hard.
Types of training - ANSWER ✔✔Behavior Modeling (shadowing),
Computer based learning (e-learning), Playing (classroom setting),
Mentoring (coaching, peer, supervisor)
Revenue Management - know everything about this from lecture slides /
discussions - ANSWER ✔✔
Primary Functions of Training & Development - ANSWER ✔✔
**Variable and Fixed Costs** in terms of labor cost (health insurance,
payroll, ...) - ANSWER ✔✔~Variable items:~ mandated by law (social
security, unemployment insurance, workers comp insurance, state
disability insurance)
~Fixed Items:~ Usually refer to employee benefits (health insurance,
union welfare insurance, life insurance, etc.)
COPYRIGHT©PROFFKERRYMARTIN 2025/2026. YEAR PUBLISHED 2026. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE.
PRIVACY STATEMENT. ALL RIGHTS RESERVED