AAHAM CRCS - Patient Access Quiz Exam Questions with
Verified Answers |2026/2027 Update | A+ Graded
Which of the following is NOT a typical goal for reengineering Patient Access? (Select One.)
a. Place the focus on customer service to improve the initial patient impression.
b. Identify ways to decrease wait times.
c. Free up staff time for training on new technology and regulations.
d. Preregister patients whenever possible.
C
Which of the following is NOT gathered during preregistration or pre-admission? (Select One.)
a. History of chief complaint
b. Patient demographics
c. Financial information
d. Socioeconomic information
A
What is the term for diagnostic medical testing before surgical or invasive procedures to
determine hospitalization/surgical suitability? (Select One.)
a. Therapeutic medical screening
b. Preadmission testing
c. Preadmission screening
d. Diagnostic medical screening
B
Which of the following is NOT true of precertification and preauthorization? (Select One.)
a. The key success factor is implementing a strong customer service philosophy and forming a
feeling of partnership between the patient and the provider.
b. It means getting authorization from an insurance company review organization approving
the medical necessity of the service.
c. It involves getting authorization to treat and authorization for an average length of stay /
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, number of services for the patient's condition.
d. Failure to preauthorize can result in total denial of claims with related increases in appeals,
time spent by billing staff in rework, and lost revenue.
A
Which of the following is NOT a suggested practice before seeing a patient in the office?
(Select One.)
a. Gathering information (new vs. established patient, purpose of appointment, name of
referring physician / PCP, insurance information, etc.)
b. Mailing the Notice of Privacy Practices
c. Pulling charges and preparing fee tickets
d. Obtaining referrals for visits
B
Which of the following is NOT a recommended question to answer during insurance
verification? (Select One.)
a. Is precertification required? Has It been obtained?
b. What is the deductible amount and has nay portion of it been met?
c. What is the address and telephone number of the claims office?
d. Has the policyholder ever been late with a premium payment?
D
What information is needed to calculate the patient's estimated responsibility for a hospital
stay? (Select all that apply.)
a. ALOS for the diagnosis
b. Average cost per day by type of service
c. Admitting physician's estimated length of stay
d. The hospital's flat rate procedures / DRG / Contractual Payer Allowance
e. The daily room charge by type
f. Patient third-party insurance plan benefit levels
ABCDEF
What are the five collection control points for Facility Setting?
1. Pre-admission
2. Admission
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Verified Answers |2026/2027 Update | A+ Graded
Which of the following is NOT a typical goal for reengineering Patient Access? (Select One.)
a. Place the focus on customer service to improve the initial patient impression.
b. Identify ways to decrease wait times.
c. Free up staff time for training on new technology and regulations.
d. Preregister patients whenever possible.
C
Which of the following is NOT gathered during preregistration or pre-admission? (Select One.)
a. History of chief complaint
b. Patient demographics
c. Financial information
d. Socioeconomic information
A
What is the term for diagnostic medical testing before surgical or invasive procedures to
determine hospitalization/surgical suitability? (Select One.)
a. Therapeutic medical screening
b. Preadmission testing
c. Preadmission screening
d. Diagnostic medical screening
B
Which of the following is NOT true of precertification and preauthorization? (Select One.)
a. The key success factor is implementing a strong customer service philosophy and forming a
feeling of partnership between the patient and the provider.
b. It means getting authorization from an insurance company review organization approving
the medical necessity of the service.
c. It involves getting authorization to treat and authorization for an average length of stay /
1|Page
, number of services for the patient's condition.
d. Failure to preauthorize can result in total denial of claims with related increases in appeals,
time spent by billing staff in rework, and lost revenue.
A
Which of the following is NOT a suggested practice before seeing a patient in the office?
(Select One.)
a. Gathering information (new vs. established patient, purpose of appointment, name of
referring physician / PCP, insurance information, etc.)
b. Mailing the Notice of Privacy Practices
c. Pulling charges and preparing fee tickets
d. Obtaining referrals for visits
B
Which of the following is NOT a recommended question to answer during insurance
verification? (Select One.)
a. Is precertification required? Has It been obtained?
b. What is the deductible amount and has nay portion of it been met?
c. What is the address and telephone number of the claims office?
d. Has the policyholder ever been late with a premium payment?
D
What information is needed to calculate the patient's estimated responsibility for a hospital
stay? (Select all that apply.)
a. ALOS for the diagnosis
b. Average cost per day by type of service
c. Admitting physician's estimated length of stay
d. The hospital's flat rate procedures / DRG / Contractual Payer Allowance
e. The daily room charge by type
f. Patient third-party insurance plan benefit levels
ABCDEF
What are the five collection control points for Facility Setting?
1. Pre-admission
2. Admission
2|Page
