Smart Serve EXAM fully solved & updated (latest version verified for
accuracy) (Questions + Answers) Solved 100% Correct!!
T / F: The Government of Canada issues licences for the sale and service of alcohol in Ontario. -
(ANSWER)F: The AGCO issues licences for the sale, service and delivery of alcohol and is responsible for
regulating the alcohol, gaming and horse racing sectors and cannabis retail in accordance with the
principles of honesty and integrity, and in the public interest. In doing so, the AGCO administers the
Liquor Licence and Control Act, 2019, the Gaming Control Act, 1992, and the Horse Racing Licence Act,
2015 and the Cannabis Licence Act, 2018. The AGCO also administers the charity lottery licensing Order-
in-Council 1413/08.
T/F: The minimum age for someone to sell, serve, handle or deliver alcohol in Ontario is 18. -
(ANSWER)T: The minimum age for someone to sell, serve, handle or deliver alcohol in Ontario is 18.
They must also be Smart Serve certified.
T/F: You could be held civilly and/or criminally liable if you serve too much alcohol to a customer. -
(ANSWER)T: The Liquor Licence and Control Act, 2019 (LLCA) is legislation that outlines the laws and
regulations affecting the sale, service and delivery of alcohol in Ontario. This includes that a licensee
cannot permit intoxication, and cannot sell or serve someone who is or appears to be intoxicated.
T/F: After an intoxicated customer has left your establishment, you are no longer liable for him or her. -
(ANSWER)F: Your liability does not end when the customer leaves. If you have served a customer to the
point of intoxication, you are liable for them until they are sober again.
T/F: Drinking coffee will help a person who is intoxicated sober up faster - (ANSWER)F: Drinking coffee,
water or eating food will not help someone sober up faster. Once alcohol has been absorbed by the
body and moves into the bloodstream, only time will help.
T/F: An 8 ounce glass of beer is equal to an 8 ounce glass of wine. - (ANSWER)F: There are big
differences in the alcohol content found in beer, wine, and spirits. This program will introduce a
benchmark called a "Standard Drink" to help you estimate the amount of alcohol each customer has
consumed.
,Smart Serve EXAM fully solved & updated (latest version verified for
accuracy) (Questions + Answers) Solved 100% Correct!!
T/F: You can refuse the sale of alcohol to any customer even if they produce a valid I.D. - (ANSWER)T: It
is your legal obligation to refuse the sale of alcohol to anyone if you have reason to believe he/she is
intoxicated and/or you suspect they may be purchasing alcohol for an underage person.
T/F: A customer can show identification without a photo to prove they are age 19 or older. - (ANSWER)F:
A valid I.D. is one that is issued by the government and must include a person's photograph and date of
birth.
T/F: If an intoxicated customer arrives at your establishment, you should not let them in. - (ANSWER)T:
You cannot allow an intoxicated customer to enter or remain on the premises of a licensed
establishment.
T/F: On average, the body can metabolize approximately 2 standard drinks in one hour. - (ANSWER)F:
On average, the body can metabolize approximately 1 standard drink per hour.
T/F: Alcohol is a stimulant that speeds up the central nervous system. - (ANSWER)F: Alcohol is a
depressant that slows down the central nervous system and impacts how a person thinks, acts and
moves.
T/F: Once alcohol gets into the bloodstream it will be carried throughout the body, into tissues and
organs (e.g. the brain). - (ANSWER)T: Alcohol begins to move through the stomach, intestines, and into
the bloodstream, even as the first drink is being consumed. Every heartbeat then carries it throughout
the body, into tissues and organs.
T/F: The amount of alcohol in the bloodstream is called Blood Alcohol Concentration (BAC). -
(ANSWER)T: Blood Alcohol Concentration is measured by the amount of alcohol (milligrams) found in
100 millilitres of blood and is shown in grams per 100mL.
, Smart Serve EXAM fully solved & updated (latest version verified for
accuracy) (Questions + Answers) Solved 100% Correct!!
T/F: The body uses chemicals in the liver to break down (metabolize) the alcohol so that it can be
eliminated from the body. - (ANSWER)T: The body uses chemicals in the liver to break down
(metabolize) the alcohol so that it can be eliminated from the body.
T/F: Approximately 60% of the alcoholic content will be slowly eliminated from the bloodstream. The
remaining 40% will be eliminated through a person's breath, sweat, and urine. - (ANSWER)F:
Approximately 90% of the alcoholic content will be slowly eliminated from the bloodstream. The
remaining 10% will be eliminated through a person's breath, sweat, and urine.
How many ounces would it take for spirits containing 30% alcohol to equal a Standard Drink? -
(ANSWER)A serving of 2 ounces with 30% alcohol will equal one Standard Drink. (60 ÷ 30 = 2).
1.5 ounces (43 mL) with 40% alcohol is one Standard Drink of: - (ANSWER)SPIRITS
5 ounces (142 mL) with 12% alcohol is one Standard Drink of: - (ANSWER)WINE (I got this one wrong be
careful)
12 ounces (341 mL) with 5% alcohol is one Standard Drink of: - (ANSWER)BEER
What is the formula for calculating a Standard Drink? - (ANSWER)The formula for calculating a Standard
Drink is: 60 ÷ alcohol percentage = amount (in ounces).
How many Standard Drinks are there in 3 ounces of spirits with 40% alcohol? - (ANSWER)2 Standard
Drinks (3 ounces ÷ 1.5 ounces = 2 Standard Drinks).
Sheila weighs 125 pounds and has consumed 3 Standard Drinks in 2 hours. Can you estimate her BAC
level? - (ANSWER)Sheila has a BAC level of 0.08 (g/100mL) and is likely showing signs of intoxication.
accuracy) (Questions + Answers) Solved 100% Correct!!
T / F: The Government of Canada issues licences for the sale and service of alcohol in Ontario. -
(ANSWER)F: The AGCO issues licences for the sale, service and delivery of alcohol and is responsible for
regulating the alcohol, gaming and horse racing sectors and cannabis retail in accordance with the
principles of honesty and integrity, and in the public interest. In doing so, the AGCO administers the
Liquor Licence and Control Act, 2019, the Gaming Control Act, 1992, and the Horse Racing Licence Act,
2015 and the Cannabis Licence Act, 2018. The AGCO also administers the charity lottery licensing Order-
in-Council 1413/08.
T/F: The minimum age for someone to sell, serve, handle or deliver alcohol in Ontario is 18. -
(ANSWER)T: The minimum age for someone to sell, serve, handle or deliver alcohol in Ontario is 18.
They must also be Smart Serve certified.
T/F: You could be held civilly and/or criminally liable if you serve too much alcohol to a customer. -
(ANSWER)T: The Liquor Licence and Control Act, 2019 (LLCA) is legislation that outlines the laws and
regulations affecting the sale, service and delivery of alcohol in Ontario. This includes that a licensee
cannot permit intoxication, and cannot sell or serve someone who is or appears to be intoxicated.
T/F: After an intoxicated customer has left your establishment, you are no longer liable for him or her. -
(ANSWER)F: Your liability does not end when the customer leaves. If you have served a customer to the
point of intoxication, you are liable for them until they are sober again.
T/F: Drinking coffee will help a person who is intoxicated sober up faster - (ANSWER)F: Drinking coffee,
water or eating food will not help someone sober up faster. Once alcohol has been absorbed by the
body and moves into the bloodstream, only time will help.
T/F: An 8 ounce glass of beer is equal to an 8 ounce glass of wine. - (ANSWER)F: There are big
differences in the alcohol content found in beer, wine, and spirits. This program will introduce a
benchmark called a "Standard Drink" to help you estimate the amount of alcohol each customer has
consumed.
,Smart Serve EXAM fully solved & updated (latest version verified for
accuracy) (Questions + Answers) Solved 100% Correct!!
T/F: You can refuse the sale of alcohol to any customer even if they produce a valid I.D. - (ANSWER)T: It
is your legal obligation to refuse the sale of alcohol to anyone if you have reason to believe he/she is
intoxicated and/or you suspect they may be purchasing alcohol for an underage person.
T/F: A customer can show identification without a photo to prove they are age 19 or older. - (ANSWER)F:
A valid I.D. is one that is issued by the government and must include a person's photograph and date of
birth.
T/F: If an intoxicated customer arrives at your establishment, you should not let them in. - (ANSWER)T:
You cannot allow an intoxicated customer to enter or remain on the premises of a licensed
establishment.
T/F: On average, the body can metabolize approximately 2 standard drinks in one hour. - (ANSWER)F:
On average, the body can metabolize approximately 1 standard drink per hour.
T/F: Alcohol is a stimulant that speeds up the central nervous system. - (ANSWER)F: Alcohol is a
depressant that slows down the central nervous system and impacts how a person thinks, acts and
moves.
T/F: Once alcohol gets into the bloodstream it will be carried throughout the body, into tissues and
organs (e.g. the brain). - (ANSWER)T: Alcohol begins to move through the stomach, intestines, and into
the bloodstream, even as the first drink is being consumed. Every heartbeat then carries it throughout
the body, into tissues and organs.
T/F: The amount of alcohol in the bloodstream is called Blood Alcohol Concentration (BAC). -
(ANSWER)T: Blood Alcohol Concentration is measured by the amount of alcohol (milligrams) found in
100 millilitres of blood and is shown in grams per 100mL.
, Smart Serve EXAM fully solved & updated (latest version verified for
accuracy) (Questions + Answers) Solved 100% Correct!!
T/F: The body uses chemicals in the liver to break down (metabolize) the alcohol so that it can be
eliminated from the body. - (ANSWER)T: The body uses chemicals in the liver to break down
(metabolize) the alcohol so that it can be eliminated from the body.
T/F: Approximately 60% of the alcoholic content will be slowly eliminated from the bloodstream. The
remaining 40% will be eliminated through a person's breath, sweat, and urine. - (ANSWER)F:
Approximately 90% of the alcoholic content will be slowly eliminated from the bloodstream. The
remaining 10% will be eliminated through a person's breath, sweat, and urine.
How many ounces would it take for spirits containing 30% alcohol to equal a Standard Drink? -
(ANSWER)A serving of 2 ounces with 30% alcohol will equal one Standard Drink. (60 ÷ 30 = 2).
1.5 ounces (43 mL) with 40% alcohol is one Standard Drink of: - (ANSWER)SPIRITS
5 ounces (142 mL) with 12% alcohol is one Standard Drink of: - (ANSWER)WINE (I got this one wrong be
careful)
12 ounces (341 mL) with 5% alcohol is one Standard Drink of: - (ANSWER)BEER
What is the formula for calculating a Standard Drink? - (ANSWER)The formula for calculating a Standard
Drink is: 60 ÷ alcohol percentage = amount (in ounces).
How many Standard Drinks are there in 3 ounces of spirits with 40% alcohol? - (ANSWER)2 Standard
Drinks (3 ounces ÷ 1.5 ounces = 2 Standard Drinks).
Sheila weighs 125 pounds and has consumed 3 Standard Drinks in 2 hours. Can you estimate her BAC
level? - (ANSWER)Sheila has a BAC level of 0.08 (g/100mL) and is likely showing signs of intoxication.
