COPE HEALTH SCHOLARS LATEST EXAMS TEST
PAPER QUESTIONS AND ANSWERS SURE A+
✔✔when are Competency Checklists due? - ✔✔end of week 2 of rotation
✔✔how many mandatory meeting are there during each rotation? - ✔✔2
✔✔how many mandatory meetings can be missed before absence is a reason for
suspension? - ✔✔1
✔✔what is the procedure for counseling sessions? - ✔✔1. violation reported in CORE
2. notification of suspension of shifts via email
3. scholar response within 2 days of suspension notice
4. counseling session within 2 weeks of notice
✔✔when is a leave of absence necessary - ✔✔when a Scholar will miss 14 consecutive
days or longer (up to 110) (110-179 days requires retraining)
✔✔how many days of absence can you take in your first rotation? - ✔✔less than 30
✔✔what are examples of invalid reasons to take a LOA? - ✔✔work/school-related
reasons *including exams, participation in other curriculars
,✔✔what is the emergency pager number for Swedish? - ✔✔888-248-2914
✔✔what are the 5 key components of the US healthcare system? - ✔✔payers,
regulators, providers, consumers, community social determinants of health
✔✔what are some examples of providers? - ✔✔hospitals, clinics, long-term care
facilities, physicians
✔✔what individuals does medicare cover? - ✔✔ages 65+ and disabled individuals
✔✔what individuals does medicaid cover? - ✔✔based on income
✔✔If a Scholar's back is hurting the morning they wake up for their shift, so much so
that they have difficulty getting out of bed, what should they do? - ✔✔Cancel their shift
by emailing their Department Coordinator, call the unit 15 minutes after the shift start
time to inform the unit staff, and attend to back pain with health care professional input
✔✔If a Scholar wants to publish an article, school paper, research poster, etc. with site
or program data, what actions must they take? - ✔✔Request written approval for
data/logo use from the PM and the appropriate site department
✔✔If a Scholar observes another Scholar taking a selfie with a patient, what should they
do? - ✔✔Remind the Scholar of CHS and site policies, ensure the picture is deleted
from all folders in the phone, and then report the situation to the Charge Nurse and
Program Manager
✔✔If a Scholar receives a suspension email requesting dates/times they are available
for a counseling session, how soon does the Scholar need to reply and how soon do
they need to attend a counseling session? - ✔✔48 hours; 2 weeks
✔✔definition of providers - ✔✔people/organizations involved with the direct delivery of
healthcare services
✔✔what are the 2 examples of government payers? - ✔✔medicare and medicaid
✔✔what are the 2 examples of private payers? - ✔✔PPO and HMO plans
✔✔what is the ACA also known as? - ✔✔ObamaCare
✔✔Approx. how many uninsured americans are there in the US? - ✔✔47 million
✔✔examples of goods provided by the healthcare system for consumers -
✔✔education, screening, public health, medication
, ✔✔what are some social determinants of health? - ✔✔education, screening, public
health, food, status, transportation, medication
✔✔until what age does the ACA cover parent health policies? - ✔✔age 26
✔✔describe the ACA - ✔✔-eliminates health insurance discrimination based on pre-
existing conditions
-eliminated lifetime caps on health insurance
✔✔what are the two types of regulators (+examples of each) - ✔✔-policy (CMS, AMA)
-compliance (accrediting agencies, NCQA
✔✔what are the 11 HCAHPS measures? - ✔✔-communication about pain
-environment cleanliness
-environment quietness
-discharge information
-nurse communication
-physician communication
-responsiveness of hospital staff
-communications about medication
-transition of care
-overall hospital rating
-likeliness to recommend
✔✔What does HCAHPS stand for? - ✔✔Hospital Consumer Assessment of Healthcare
Providers and Systems
✔✔what does AIDET stand for? - ✔✔acknowledge, introduce, duration, explanation,
thank you
✔✔what does SKAHI stand for? - ✔✔signs, knock, assess, hand hygiene, identify
✔✔5 ways of patient identification - ✔✔-patient's nurse
-main nurses station whiteboard
-2 open-ended questions
-patient's wristband
-patient's chart/whiteboard in room
✔✔of the 11 HCAHPS measures, which 2 can scholars directly impact? - ✔✔-
responsiveness of hotel staff
-cleanliness and quietness
✔✔what are the 5 aspects of communication? - ✔✔-gestures
-facial expressions
PAPER QUESTIONS AND ANSWERS SURE A+
✔✔when are Competency Checklists due? - ✔✔end of week 2 of rotation
✔✔how many mandatory meeting are there during each rotation? - ✔✔2
✔✔how many mandatory meetings can be missed before absence is a reason for
suspension? - ✔✔1
✔✔what is the procedure for counseling sessions? - ✔✔1. violation reported in CORE
2. notification of suspension of shifts via email
3. scholar response within 2 days of suspension notice
4. counseling session within 2 weeks of notice
✔✔when is a leave of absence necessary - ✔✔when a Scholar will miss 14 consecutive
days or longer (up to 110) (110-179 days requires retraining)
✔✔how many days of absence can you take in your first rotation? - ✔✔less than 30
✔✔what are examples of invalid reasons to take a LOA? - ✔✔work/school-related
reasons *including exams, participation in other curriculars
,✔✔what is the emergency pager number for Swedish? - ✔✔888-248-2914
✔✔what are the 5 key components of the US healthcare system? - ✔✔payers,
regulators, providers, consumers, community social determinants of health
✔✔what are some examples of providers? - ✔✔hospitals, clinics, long-term care
facilities, physicians
✔✔what individuals does medicare cover? - ✔✔ages 65+ and disabled individuals
✔✔what individuals does medicaid cover? - ✔✔based on income
✔✔If a Scholar's back is hurting the morning they wake up for their shift, so much so
that they have difficulty getting out of bed, what should they do? - ✔✔Cancel their shift
by emailing their Department Coordinator, call the unit 15 minutes after the shift start
time to inform the unit staff, and attend to back pain with health care professional input
✔✔If a Scholar wants to publish an article, school paper, research poster, etc. with site
or program data, what actions must they take? - ✔✔Request written approval for
data/logo use from the PM and the appropriate site department
✔✔If a Scholar observes another Scholar taking a selfie with a patient, what should they
do? - ✔✔Remind the Scholar of CHS and site policies, ensure the picture is deleted
from all folders in the phone, and then report the situation to the Charge Nurse and
Program Manager
✔✔If a Scholar receives a suspension email requesting dates/times they are available
for a counseling session, how soon does the Scholar need to reply and how soon do
they need to attend a counseling session? - ✔✔48 hours; 2 weeks
✔✔definition of providers - ✔✔people/organizations involved with the direct delivery of
healthcare services
✔✔what are the 2 examples of government payers? - ✔✔medicare and medicaid
✔✔what are the 2 examples of private payers? - ✔✔PPO and HMO plans
✔✔what is the ACA also known as? - ✔✔ObamaCare
✔✔Approx. how many uninsured americans are there in the US? - ✔✔47 million
✔✔examples of goods provided by the healthcare system for consumers -
✔✔education, screening, public health, medication
, ✔✔what are some social determinants of health? - ✔✔education, screening, public
health, food, status, transportation, medication
✔✔until what age does the ACA cover parent health policies? - ✔✔age 26
✔✔describe the ACA - ✔✔-eliminates health insurance discrimination based on pre-
existing conditions
-eliminated lifetime caps on health insurance
✔✔what are the two types of regulators (+examples of each) - ✔✔-policy (CMS, AMA)
-compliance (accrediting agencies, NCQA
✔✔what are the 11 HCAHPS measures? - ✔✔-communication about pain
-environment cleanliness
-environment quietness
-discharge information
-nurse communication
-physician communication
-responsiveness of hospital staff
-communications about medication
-transition of care
-overall hospital rating
-likeliness to recommend
✔✔What does HCAHPS stand for? - ✔✔Hospital Consumer Assessment of Healthcare
Providers and Systems
✔✔what does AIDET stand for? - ✔✔acknowledge, introduce, duration, explanation,
thank you
✔✔what does SKAHI stand for? - ✔✔signs, knock, assess, hand hygiene, identify
✔✔5 ways of patient identification - ✔✔-patient's nurse
-main nurses station whiteboard
-2 open-ended questions
-patient's wristband
-patient's chart/whiteboard in room
✔✔of the 11 HCAHPS measures, which 2 can scholars directly impact? - ✔✔-
responsiveness of hotel staff
-cleanliness and quietness
✔✔what are the 5 aspects of communication? - ✔✔-gestures
-facial expressions
