WGU C208 Change Management and Innovation
Test Prep Study questions and answers 2026\2027
A+ Grade
Place the following action in chronological order oh what leaders do you initiate... Select your answer
from the pull-down list (first-fourth)
- correct answer 1. Clarify disconfirming data
2. Assemble a change team
3. Design and manage change experiments
4. Reinforce
A leader is developing a plan in response to changing market conditions. Which stage of Kotter's eight-
step change motto is the leader representing?
- correct answer Create a vision
Which change model has been criticized for not providing a sequence of actions for an...
- correct answer McKinsey's 7S model
A manager is asked to manage a major organizational change with little Advanced placement.... manage
this change.
Which change management model would be appropriate for the manager to use?
- correct answer Cisco change roadmap
Which product best exemplify a new market disruption?
- correct answer Cell phones
Which two aspects are important in communicating the change process?
- correct answer Repetition & Listening
, Which goal can a leader accomplish through effective communication about a change initiative?
- correct answer Reduce Resistance
What can be achieved by providing support for employees doing organizational change?
- correct answer Improved attitude and response
Two weeks after announcing a major organizational change, the CEO calls a companywide...change
initiative and takes questions from employee about their concerns. The CEO announces.... declares, "we
can be confident that this change is a done deal!" Which action has this leader taken that could hinder
sustaining the organizational change
- correct answer Declaring victory too quick
Which two tools should a leader employ to sustain change through reinforcement? Choose 2 answers
- correct answer Repetition & Communication
What is one common calls for the failure of organizational change?
- correct answer Lack of clarity vision
According to Peter Senge's Systems thinking model, what can contribute to an organizational...
- correct answer Response to urgent problem is valued over critical examination of organizational...
Which psychological need is satisfy one employees are encouraged to provide
- correct answer The need for approval
Which scenario describes an example of passive resistance to attempt at organization...
- correct answer A Manager avoids employee resistance
How can leaders effectively address resistance to change?
- correct answer By being honest with employees
According to Black and Gregersen, how are mental maps develop?
- correct answer Through experience and preconceptions
Test Prep Study questions and answers 2026\2027
A+ Grade
Place the following action in chronological order oh what leaders do you initiate... Select your answer
from the pull-down list (first-fourth)
- correct answer 1. Clarify disconfirming data
2. Assemble a change team
3. Design and manage change experiments
4. Reinforce
A leader is developing a plan in response to changing market conditions. Which stage of Kotter's eight-
step change motto is the leader representing?
- correct answer Create a vision
Which change model has been criticized for not providing a sequence of actions for an...
- correct answer McKinsey's 7S model
A manager is asked to manage a major organizational change with little Advanced placement.... manage
this change.
Which change management model would be appropriate for the manager to use?
- correct answer Cisco change roadmap
Which product best exemplify a new market disruption?
- correct answer Cell phones
Which two aspects are important in communicating the change process?
- correct answer Repetition & Listening
, Which goal can a leader accomplish through effective communication about a change initiative?
- correct answer Reduce Resistance
What can be achieved by providing support for employees doing organizational change?
- correct answer Improved attitude and response
Two weeks after announcing a major organizational change, the CEO calls a companywide...change
initiative and takes questions from employee about their concerns. The CEO announces.... declares, "we
can be confident that this change is a done deal!" Which action has this leader taken that could hinder
sustaining the organizational change
- correct answer Declaring victory too quick
Which two tools should a leader employ to sustain change through reinforcement? Choose 2 answers
- correct answer Repetition & Communication
What is one common calls for the failure of organizational change?
- correct answer Lack of clarity vision
According to Peter Senge's Systems thinking model, what can contribute to an organizational...
- correct answer Response to urgent problem is valued over critical examination of organizational...
Which psychological need is satisfy one employees are encouraged to provide
- correct answer The need for approval
Which scenario describes an example of passive resistance to attempt at organization...
- correct answer A Manager avoids employee resistance
How can leaders effectively address resistance to change?
- correct answer By being honest with employees
According to Black and Gregersen, how are mental maps develop?
- correct answer Through experience and preconceptions
