WGU C215 Study Guide - FINAL questions and answers 2026\2027 A+
Grade
Total Quality Management (TQM) Philosophy
- correct answer 1. customer focus
2. continuous improvement
3. employee empowerment
4. use of quality tools
5. product design
6. process management
7. managing supplier quality
Process Capability Index (Cpk)
- correct answer Basic function of Six Sigma. Measures the process potential and performance of
processes. The higher the range of Cpk, the improved is the ability of the process to complete its
necessities.
Six Sigma
- correct answer A disciplined, data-driven approach and methodology for eliminating defects (driving
toward six standard deviations between the mean and the nearest specification limit) in any process -
from manufacturing to transactional and from product to service.
Design Capacity
- correct answer The theoretical maximum output of a system in a given period under ideal conditions.
Location Analysis
- correct answer proximity to customers, transportation, source of labor, community attitude, proximity
to suppliers, and many other factors.
The technique for determining location decisions.
,Line Processes
- correct answer A type of process used to produce a large volume of a standardized product.
■ Limited customization and high volume
Batch Processes
- correct answer A type of process used to produce a small number of products in groups or batches
based on customer orders or specifications.
■ High customization moderate volume
Project Processes
- correct answer A type of process used to make a one-at-a-time product exactly to customer
specifications.
■ Most custom and lowest volume
Continuous Processes
- correct answer A type of process that operates continually to produce a high volume of a fully
standardized product.
- No customization and as high a volume as possible
Bottleneck
- correct answer Longest task in the process.
Flexible Manufacturing System (FMS)
- correct answer A type of automated system that combines the flexibility of intermittent operations
with the efficiency of continuous operations.
Output/Input Control
- correct answer A technique for monitoring the flow of jobs between work centers.
, Value-Added
- correct answer The net increase created during the transformation of inputs into final outputs.
Hybrid Layouts
- correct answer Layouts that combine characteristics of process and product layouts.
- Group technology layouts.
- Cell technology layouts.
- Grocery stores use hybrid layouts
Relationship Chart (REL)
- correct answer Table that reflects opinions of managers with regard to the importance of having any
two departments close together.
Rectilinear Distance
- correct answer The shortest distance between two locations using north-south and east-west
movements.
From-To Matrix
- correct answer Table that gives the number of trips or units of product moved between any pair of
departments.
Block Plan
- correct answer Schematic showing the placement of resources in a facility.
Mean Observed Times
- correct answer The average of the observation times for each of the work elements.
Normal Time
- correct answer The mean observed time multiplied by the performance rating factor by the frequency
of occurrence.
Grade
Total Quality Management (TQM) Philosophy
- correct answer 1. customer focus
2. continuous improvement
3. employee empowerment
4. use of quality tools
5. product design
6. process management
7. managing supplier quality
Process Capability Index (Cpk)
- correct answer Basic function of Six Sigma. Measures the process potential and performance of
processes. The higher the range of Cpk, the improved is the ability of the process to complete its
necessities.
Six Sigma
- correct answer A disciplined, data-driven approach and methodology for eliminating defects (driving
toward six standard deviations between the mean and the nearest specification limit) in any process -
from manufacturing to transactional and from product to service.
Design Capacity
- correct answer The theoretical maximum output of a system in a given period under ideal conditions.
Location Analysis
- correct answer proximity to customers, transportation, source of labor, community attitude, proximity
to suppliers, and many other factors.
The technique for determining location decisions.
,Line Processes
- correct answer A type of process used to produce a large volume of a standardized product.
■ Limited customization and high volume
Batch Processes
- correct answer A type of process used to produce a small number of products in groups or batches
based on customer orders or specifications.
■ High customization moderate volume
Project Processes
- correct answer A type of process used to make a one-at-a-time product exactly to customer
specifications.
■ Most custom and lowest volume
Continuous Processes
- correct answer A type of process that operates continually to produce a high volume of a fully
standardized product.
- No customization and as high a volume as possible
Bottleneck
- correct answer Longest task in the process.
Flexible Manufacturing System (FMS)
- correct answer A type of automated system that combines the flexibility of intermittent operations
with the efficiency of continuous operations.
Output/Input Control
- correct answer A technique for monitoring the flow of jobs between work centers.
, Value-Added
- correct answer The net increase created during the transformation of inputs into final outputs.
Hybrid Layouts
- correct answer Layouts that combine characteristics of process and product layouts.
- Group technology layouts.
- Cell technology layouts.
- Grocery stores use hybrid layouts
Relationship Chart (REL)
- correct answer Table that reflects opinions of managers with regard to the importance of having any
two departments close together.
Rectilinear Distance
- correct answer The shortest distance between two locations using north-south and east-west
movements.
From-To Matrix
- correct answer Table that gives the number of trips or units of product moved between any pair of
departments.
Block Plan
- correct answer Schematic showing the placement of resources in a facility.
Mean Observed Times
- correct answer The average of the observation times for each of the work elements.
Normal Time
- correct answer The mean observed time multiplied by the performance rating factor by the frequency
of occurrence.
