MS4 Final Exam QUESTIONS AND
CORRECT ANSWERS
Example of vertical violence - CORRECT ANSWER Refuses to help someone below or above
you
Example of Incivility:
A Nurse refuses to help AP
B. Ap who avoids assisting AP in transferring client
C. Charge nurse gossips about another charge nurse
D. A nurse raises her voice to another nurse when speaking - CORRECT ANSWER A Nurse
refuses to help AP
A nurse working on a unit has two assistive personals (APs) who disagree about client care
assignment how are you going to resolve it:
a. Are u going to allow them to resolve by themselves
b. Report to charge nurse that they have problems
c. tell aps they are acting immature
d. Confront ap about argument being the nurse on duties - CORRECT ANSWER Confront ap
about argument being the nurse on duties
A charge nurse notes that the staff delegates an unfair share task to AP, job of AP is not completed
during EOS what will be ur nursing action
A. Talk about unit expectations regarding delegating and completed
B. Several staff members complain u dont do fair share of work
C. If u dont do your share of work we will inform nurse manager
D. U have been very inconsiderate of others - CORRECT ANSWER A. Talk about unit
expectations regarding delegating and completed
, Two nurses are arguing who gets to go to lunch first, they both go to lunch together and charge will
take over both nurses patients, charge nurse is demonstrating what type of conflict management?
A. Avoiding
B. Competing
C. Compromising
D. Cooperating - CORRECT ANSWER Answer: D. Cooperating
Avoiding (not doing anything about situation)
Competing (i don't care i have to go to lunch)
Compromising (all parties willing to give something up)
A nurse manager is preparing an in service program about managing conflict, the nurse manager
identifies interpersonal conflict
A. Nurses on unit disagree about what time of day should daily weighing be done
B. A nurse uncertain about joining nursing organization
C. An experienced nurse is uncivil to newly licensed nurse - CORRECT ANSWER C. An
experienced nurse is uncivil to newly licensed nurse
How to resolve conflict, first identify the problem, which of the following actions should nurse take to
demonstrate client advocacy.
Nurse will inform the patient and let patient verbalize what they like
patient is quiet//nervous you can advocate patient to doctor on behalf of patient
Giving patient the chance (encourage) to verbalize about the care and they decide yes or no -
CORRECT ANSWER All are correct
Nurse is teaching class about interlocking principles of shared governance (shared idea, shared value
that you adapt in care of patient), which of following principles should nurse include (SATA)
Caring
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CORRECT ANSWERS
Example of vertical violence - CORRECT ANSWER Refuses to help someone below or above
you
Example of Incivility:
A Nurse refuses to help AP
B. Ap who avoids assisting AP in transferring client
C. Charge nurse gossips about another charge nurse
D. A nurse raises her voice to another nurse when speaking - CORRECT ANSWER A Nurse
refuses to help AP
A nurse working on a unit has two assistive personals (APs) who disagree about client care
assignment how are you going to resolve it:
a. Are u going to allow them to resolve by themselves
b. Report to charge nurse that they have problems
c. tell aps they are acting immature
d. Confront ap about argument being the nurse on duties - CORRECT ANSWER Confront ap
about argument being the nurse on duties
A charge nurse notes that the staff delegates an unfair share task to AP, job of AP is not completed
during EOS what will be ur nursing action
A. Talk about unit expectations regarding delegating and completed
B. Several staff members complain u dont do fair share of work
C. If u dont do your share of work we will inform nurse manager
D. U have been very inconsiderate of others - CORRECT ANSWER A. Talk about unit
expectations regarding delegating and completed
, Two nurses are arguing who gets to go to lunch first, they both go to lunch together and charge will
take over both nurses patients, charge nurse is demonstrating what type of conflict management?
A. Avoiding
B. Competing
C. Compromising
D. Cooperating - CORRECT ANSWER Answer: D. Cooperating
Avoiding (not doing anything about situation)
Competing (i don't care i have to go to lunch)
Compromising (all parties willing to give something up)
A nurse manager is preparing an in service program about managing conflict, the nurse manager
identifies interpersonal conflict
A. Nurses on unit disagree about what time of day should daily weighing be done
B. A nurse uncertain about joining nursing organization
C. An experienced nurse is uncivil to newly licensed nurse - CORRECT ANSWER C. An
experienced nurse is uncivil to newly licensed nurse
How to resolve conflict, first identify the problem, which of the following actions should nurse take to
demonstrate client advocacy.
Nurse will inform the patient and let patient verbalize what they like
patient is quiet//nervous you can advocate patient to doctor on behalf of patient
Giving patient the chance (encourage) to verbalize about the care and they decide yes or no -
CORRECT ANSWER All are correct
Nurse is teaching class about interlocking principles of shared governance (shared idea, shared value
that you adapt in care of patient), which of following principles should nurse include (SATA)
Caring
Navigation
