An organized and disciplined approach to problem solving in most six sigma
organizations is called:
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DMAIC
An activity is value-adding if it has the following characteristics. (3 correct)
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- It changes (transforms) the product
- The customer recognized value from the activity
- It is done right the first time
,Your supervisor has asked you to collect the Voice of the Customer (VOC) from a
relative large customer population. Which two of the following techniques should you
use? (2 correct)
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Focus Groups and Surveys
The fundamental purpose of establishing a Six Sigma team is to:
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Improve the internal efficiency of the organization by reducing process
variation
Random selection of a sample :
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Theoretically means that each item in the lot has an equal chance to be
selected
What required element is missing from the following goal statement? Reduce
software engineer recruiting time from an average of 155 days to 51 days, with an
upper limit of 65 days. This change will meet the current maximum goal of 70 days
greater than 99 percent of the time. It will support our Employer of Choice goal and
achieve annualized savings of $145,000 per month.
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The timeframe
Poka-Yoke is a visual indicator that more material is required.
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False. Poke Yoke is mistake proofing/error proofing
Which of the following are examples of lag (reactive) Voice of the Customer (VOC)
collection techniques? (2 correct)
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Complaints and Returns
Six Sigma is a war on waste and Lean is a war on variation.
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False
Six Sigma = war on variation
Lean = war on waste
organizations is called:
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DMAIC
An activity is value-adding if it has the following characteristics. (3 correct)
Give this one a try later!
- It changes (transforms) the product
- The customer recognized value from the activity
- It is done right the first time
,Your supervisor has asked you to collect the Voice of the Customer (VOC) from a
relative large customer population. Which two of the following techniques should you
use? (2 correct)
Give this one a try later!
Focus Groups and Surveys
The fundamental purpose of establishing a Six Sigma team is to:
Give this one a try later!
Improve the internal efficiency of the organization by reducing process
variation
Random selection of a sample :
Give this one a try later!
Theoretically means that each item in the lot has an equal chance to be
selected
What required element is missing from the following goal statement? Reduce
software engineer recruiting time from an average of 155 days to 51 days, with an
upper limit of 65 days. This change will meet the current maximum goal of 70 days
greater than 99 percent of the time. It will support our Employer of Choice goal and
achieve annualized savings of $145,000 per month.
, Give this one a try later!
The timeframe
Poka-Yoke is a visual indicator that more material is required.
Give this one a try later!
False. Poke Yoke is mistake proofing/error proofing
Which of the following are examples of lag (reactive) Voice of the Customer (VOC)
collection techniques? (2 correct)
Give this one a try later!
Complaints and Returns
Six Sigma is a war on waste and Lean is a war on variation.
Give this one a try later!
False
Six Sigma = war on variation
Lean = war on waste
