These are the process steps and activities that the company needs to execute the
value-added work; the customer does not see a direct correlate on to the delivery of
the product or service
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Business non-value add (BNVA)
2 Meanings of Sigma:
-For a business or process, the sigma capability (z-value) is a metric that indicates..........
• The _________ the sigma capability, the better
• Sigma capability measures the capability of the process to perform ____________ _________.
, • A defect is anything that results in customer (including internal stakeholders)
dissatisfaction
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- .... how well that process is performing.
-higher
- defect-free work
-
IMPROVE PHASE:
1. Usually initiated by selecting those _________ _____________ ______________which must be
improved to achieve the goal.
2. Once this is done, the characteristics are diagnosed to reveal the major sources of
____________.
3. Next, the key process variables are identified by way of ___________ ___________
experiments.
4. For each process variable which proves to be significant, new or improved
processes are developed to bring performance within customer requirements.
5. These improvements are tested/piloted to confirm their capability.
6. Then they are documented.
Give this one a try later!
1. product performance characteristics
2. variation
value-added work; the customer does not see a direct correlate on to the delivery of
the product or service
Give this one a try later!
Business non-value add (BNVA)
2 Meanings of Sigma:
-For a business or process, the sigma capability (z-value) is a metric that indicates..........
• The _________ the sigma capability, the better
• Sigma capability measures the capability of the process to perform ____________ _________.
, • A defect is anything that results in customer (including internal stakeholders)
dissatisfaction
Give this one a try later!
- .... how well that process is performing.
-higher
- defect-free work
-
IMPROVE PHASE:
1. Usually initiated by selecting those _________ _____________ ______________which must be
improved to achieve the goal.
2. Once this is done, the characteristics are diagnosed to reveal the major sources of
____________.
3. Next, the key process variables are identified by way of ___________ ___________
experiments.
4. For each process variable which proves to be significant, new or improved
processes are developed to bring performance within customer requirements.
5. These improvements are tested/piloted to confirm their capability.
6. Then they are documented.
Give this one a try later!
1. product performance characteristics
2. variation
