ISA 235 COMPREHENSIVE EXAM ALL UPDATED
QUESTIONS AND ANSWERS SURE A+
✔✔Business process - ✔✔a standardized set of activities that accomplish a specific
task, such as processing a customer's order
✔✔Primary value activities - ✔✔acquire raw materials and manufacture, deliver, market,
sell, and provide after-sales services
✔✔Support value activities - ✔✔firm infrastructure, human resource management,
technology development, procurement
✔✔Value Chain analysis - ✔✔views a firm as a series of business processes that each
add value to the product or service.
✔✔Three Decision making levels - ✔✔Strategic level, managerial level, and operational
level.
✔✔Operational Level - ✔✔-Employees develop, control, and maintain core business
activities required to run the day-to-day operations.
-Structured decisions
-Transaction Processing System
, ✔✔Managerial Level - ✔✔-employees are continuously evaluating company operations
to hone the firm's abilities to identify, adapt to, and leverage change
-semi structured decisions
-Decisions Support Systems
✔✔Strategic Level - ✔✔-managers develop overall business strategies, goals, and
objectives as part of the company's strategic plan
-Unstructured decisions
-Executive Information Systems
✔✔Metrics - ✔✔Measurements that evaluate results to determine whether a project is
meeting its goals
✔✔Relationship between CSF's and KPI's - ✔✔Key performance indicators (KPI's) are
the metric that show the progress of critical success factors (CSF's)
✔✔Efficiency MIS metrics - ✔✔Measure the performance of MIS itself, such as
throughput, transaction speed, and system availability
✔✔Effectiveness MIS metrics - ✔✔measures the impact MIS has on the business
processes and activities.
✔✔Granularity - ✔✔The level of detail in the model or the decision-making process
✔✔Visualization - ✔✔produces graphical displays of patterns and complex relationships
in large amounts of data
✔✔Artificial Intelligence - ✔✔simulates human thinking and behavior, such as the ability
to reason and learn.
✔✔Business process model - ✔✔creating a detailed flowchart or process map of a work
process that shows its inputs, tasks, and activities in a structured sequence.
✔✔Business Process Model and Notation (BPMN) - ✔✔a graphical notation that depicts
the steps in a business process
✔✔As-Is process model - ✔✔represents the current state of the operation that has been
mapped, without any specific improvements or changes to existing processes
✔✔To-Be process models - ✔✔show the results of applying change improvement
opportunities to the current (As-Is) process model
✔✔Business Process Reengineering (BPR) - ✔✔the analysis and redesign of workflow
within and between enterprises
QUESTIONS AND ANSWERS SURE A+
✔✔Business process - ✔✔a standardized set of activities that accomplish a specific
task, such as processing a customer's order
✔✔Primary value activities - ✔✔acquire raw materials and manufacture, deliver, market,
sell, and provide after-sales services
✔✔Support value activities - ✔✔firm infrastructure, human resource management,
technology development, procurement
✔✔Value Chain analysis - ✔✔views a firm as a series of business processes that each
add value to the product or service.
✔✔Three Decision making levels - ✔✔Strategic level, managerial level, and operational
level.
✔✔Operational Level - ✔✔-Employees develop, control, and maintain core business
activities required to run the day-to-day operations.
-Structured decisions
-Transaction Processing System
, ✔✔Managerial Level - ✔✔-employees are continuously evaluating company operations
to hone the firm's abilities to identify, adapt to, and leverage change
-semi structured decisions
-Decisions Support Systems
✔✔Strategic Level - ✔✔-managers develop overall business strategies, goals, and
objectives as part of the company's strategic plan
-Unstructured decisions
-Executive Information Systems
✔✔Metrics - ✔✔Measurements that evaluate results to determine whether a project is
meeting its goals
✔✔Relationship between CSF's and KPI's - ✔✔Key performance indicators (KPI's) are
the metric that show the progress of critical success factors (CSF's)
✔✔Efficiency MIS metrics - ✔✔Measure the performance of MIS itself, such as
throughput, transaction speed, and system availability
✔✔Effectiveness MIS metrics - ✔✔measures the impact MIS has on the business
processes and activities.
✔✔Granularity - ✔✔The level of detail in the model or the decision-making process
✔✔Visualization - ✔✔produces graphical displays of patterns and complex relationships
in large amounts of data
✔✔Artificial Intelligence - ✔✔simulates human thinking and behavior, such as the ability
to reason and learn.
✔✔Business process model - ✔✔creating a detailed flowchart or process map of a work
process that shows its inputs, tasks, and activities in a structured sequence.
✔✔Business Process Model and Notation (BPMN) - ✔✔a graphical notation that depicts
the steps in a business process
✔✔As-Is process model - ✔✔represents the current state of the operation that has been
mapped, without any specific improvements or changes to existing processes
✔✔To-Be process models - ✔✔show the results of applying change improvement
opportunities to the current (As-Is) process model
✔✔Business Process Reengineering (BPR) - ✔✔the analysis and redesign of workflow
within and between enterprises
