APM PMQ UPDATED ACTUAL QUESTIONS
AND CORRECT ANSWERS
⩥ Barriers affecting communication. Answer: Clarity of ideas
Purpose
Environment
Background
Delivery
⩥ Benefits of a formal communications plan. Answer:
Understanding of roles and responsibilities
Reduced potential for conflict due to misunderstanding
Enhanced confidence within project team and stakeholders
Consistent transfer of project information
Higher sense of ownership and commitment within the team
⩥ Conflict resolution strategies. Answer: Compete
Collaborate
Compromise
Avoid
,Accommodate
⩥ Situations where conflict may arise in project lifecycle.
Answer: Concept - idea
Definition - requirements
Development - resources
Handover - acceptance
Benefits realisation - resistance to change
⩥ Leadership qualities. Answer: Can-do attitude
Fairness
Persuasive
Common sense
Vision
⩥ Hierarchy of needs (Maslow). Answer: Self-actualisation-
Project success
Esteem_ Project recognition
Social- Project teamwork
Safety- Process and procedures
Physiological- facilities, welfare, infrastructure
,⩥ Hygiene factors and motivators (Herzberg). Answer: Hygiene
factors - do not inherently motivate but a lack of them
demotivates
Motivators - motivate people
⩥ Theory X and Theory Y (McGregor). Answer: Theory X -
team are lazy and avoid responsibility; directive management
style
Theory Y - team are self-motivated and engaged; supportive
management style
⩥ Leadership style (Landsberg). Answer: Guide
Delegate
Direct
Excite
⩥ Differences between groups and teams. Answer: Skillset and
interests
Ease of creation
Level of interaction
Accountability
, Size
⩥ Team development (Tuckman). Answer: Form
Storm
Norm
Perform
Adjourn
⩥ Situational Leadership (Hersey and Blanchard). Answer:
Balance between Directive and supportive behaviours
Telling and directing
Selling and Coaching
Participating and supporting
Delegating
⩥ Characteristics of an effective team. Answer: Shared aims
Trust
Communication
Shared skills
AND CORRECT ANSWERS
⩥ Barriers affecting communication. Answer: Clarity of ideas
Purpose
Environment
Background
Delivery
⩥ Benefits of a formal communications plan. Answer:
Understanding of roles and responsibilities
Reduced potential for conflict due to misunderstanding
Enhanced confidence within project team and stakeholders
Consistent transfer of project information
Higher sense of ownership and commitment within the team
⩥ Conflict resolution strategies. Answer: Compete
Collaborate
Compromise
Avoid
,Accommodate
⩥ Situations where conflict may arise in project lifecycle.
Answer: Concept - idea
Definition - requirements
Development - resources
Handover - acceptance
Benefits realisation - resistance to change
⩥ Leadership qualities. Answer: Can-do attitude
Fairness
Persuasive
Common sense
Vision
⩥ Hierarchy of needs (Maslow). Answer: Self-actualisation-
Project success
Esteem_ Project recognition
Social- Project teamwork
Safety- Process and procedures
Physiological- facilities, welfare, infrastructure
,⩥ Hygiene factors and motivators (Herzberg). Answer: Hygiene
factors - do not inherently motivate but a lack of them
demotivates
Motivators - motivate people
⩥ Theory X and Theory Y (McGregor). Answer: Theory X -
team are lazy and avoid responsibility; directive management
style
Theory Y - team are self-motivated and engaged; supportive
management style
⩥ Leadership style (Landsberg). Answer: Guide
Delegate
Direct
Excite
⩥ Differences between groups and teams. Answer: Skillset and
interests
Ease of creation
Level of interaction
Accountability
, Size
⩥ Team development (Tuckman). Answer: Form
Storm
Norm
Perform
Adjourn
⩥ Situational Leadership (Hersey and Blanchard). Answer:
Balance between Directive and supportive behaviours
Telling and directing
Selling and Coaching
Participating and supporting
Delegating
⩥ Characteristics of an effective team. Answer: Shared aims
Trust
Communication
Shared skills
