APM PMQ EXAM 1 CERTIFICATION PREP
ACTUAL TEST WITH VERIFIED SOLUTIONS
100 PERCENT CORRECT
⩥ consequences of unresolved conflict.
Answer: people can leave the team or organization
⩥ Kilmann-Thomas Conflict Model.
Answer: -Competing: my way because I have authority and no
to time to debate
-Accomodating: your way
-Avoid: no one's way
-collaborate: the 3rd way
-compromise: everyone wins
⩥ Barriers to communication and how to overcome some.
Answer: -perception (level of education, region of experience)
-personality (likes/dislikes, deaf ear to unfamiliar/boring topics)
-attitudes, emotions, prejudices
-time zones
,-physical location (F2F meetings help)
-work ethics and culture (research, open-mindedness)
-language (avoid colloquial language, research)
-prejudices (Listen carefully)
-conflicting info (seek clarity)
⩥ how to improve communication.
Answer: -seek feedback
-establish multiple communication channels
-use F2F if possible
-find out how sensitive the receiver is to your communication
-communicate at proper time
-use simple language
-say things in different ways
⩥ benefit of a communication plan.
Answer: -avoids misunderstanding
-poor communication can demotivate the team
⩥ contents of a communications plan.
,Answer: -stakeholder lists and contact details
-info required by each stakeholder
-format of info
-frequency of info
-method of distribution
-feedback mechanism
⩥ what is project scope.
Answer: totality out outputs, outcomes and benefits and work
required to produce them
⩥ What is PBS? how is it used?.
Answer: -hierarchical structure list of things to build (wheel ==>
rim, spokes)
-used to communicate scope of work to sponsor and users to
show them what they are getting and seek their input
⩥ What is a WBS and how is it used?.
Answer: -structured list of things to do (pulled from PBS)
-communicates scope of work to the team
, ⩥ what is an OBS and how is it used?.
Answer: -structured list of resources (e.g., people) needed to do
work
-details the resource needs
⩥ what is a Responsibility Assignment Matrix and how is it
used?.
Answer: -combination of WBS+OBS
-provides clear guidance on who does what
-includes RACI matrix (Responsible, Accountable, Consult,
Inform)
⩥ benefits of scope mgt structures.
Answer: -engages team and gets them thinking about work
-gains agreement from stakeholders
-ensures everyone is clear on their roles
-reduces risk of overlooking sth
-identifies deliverables easily
-eases workload allocation
-relates cost to cost centers
-aids communication
ACTUAL TEST WITH VERIFIED SOLUTIONS
100 PERCENT CORRECT
⩥ consequences of unresolved conflict.
Answer: people can leave the team or organization
⩥ Kilmann-Thomas Conflict Model.
Answer: -Competing: my way because I have authority and no
to time to debate
-Accomodating: your way
-Avoid: no one's way
-collaborate: the 3rd way
-compromise: everyone wins
⩥ Barriers to communication and how to overcome some.
Answer: -perception (level of education, region of experience)
-personality (likes/dislikes, deaf ear to unfamiliar/boring topics)
-attitudes, emotions, prejudices
-time zones
,-physical location (F2F meetings help)
-work ethics and culture (research, open-mindedness)
-language (avoid colloquial language, research)
-prejudices (Listen carefully)
-conflicting info (seek clarity)
⩥ how to improve communication.
Answer: -seek feedback
-establish multiple communication channels
-use F2F if possible
-find out how sensitive the receiver is to your communication
-communicate at proper time
-use simple language
-say things in different ways
⩥ benefit of a communication plan.
Answer: -avoids misunderstanding
-poor communication can demotivate the team
⩥ contents of a communications plan.
,Answer: -stakeholder lists and contact details
-info required by each stakeholder
-format of info
-frequency of info
-method of distribution
-feedback mechanism
⩥ what is project scope.
Answer: totality out outputs, outcomes and benefits and work
required to produce them
⩥ What is PBS? how is it used?.
Answer: -hierarchical structure list of things to build (wheel ==>
rim, spokes)
-used to communicate scope of work to sponsor and users to
show them what they are getting and seek their input
⩥ What is a WBS and how is it used?.
Answer: -structured list of things to do (pulled from PBS)
-communicates scope of work to the team
, ⩥ what is an OBS and how is it used?.
Answer: -structured list of resources (e.g., people) needed to do
work
-details the resource needs
⩥ what is a Responsibility Assignment Matrix and how is it
used?.
Answer: -combination of WBS+OBS
-provides clear guidance on who does what
-includes RACI matrix (Responsible, Accountable, Consult,
Inform)
⩥ benefits of scope mgt structures.
Answer: -engages team and gets them thinking about work
-gains agreement from stakeholders
-ensures everyone is clear on their roles
-reduces risk of overlooking sth
-identifies deliverables easily
-eases workload allocation
-relates cost to cost centers
-aids communication
