DELL TECH DIRECT FOUNDATIONS
FINAL TEST 2026 QUESTIONS WITH
CORRECT ANSWERS GRADED A+
◍ Choose all that apply: The BIOS Recovery 2 does not support recovery from
Select the correct responses and click submit..
Answer: Encrypted Hard DriveHard Disk Drive with password set
◍ Choose all that apply: Identify Dell's product portfolios..
Answer: Tablets2-in-1 PCsLaptopsChromeDesktops and All-in-Ones
◍ Which key is used to access the one time boot menu while restarting the
computer?.
Answer: F12
◍ When to use RTC Reset?.
Answer: To recover from No POST/No Boot
◍ Choose all that apply: You are fixing a computer running on Windows 10 or
later and it is not booting. Which BIOS settings will you change?.
Answer: unknown
◍ What could the issue be if the system does not load into the operating
system despite passing the ePSA?.
Answer: (NOT: Failed hard drive)
◍ Choose all that apply: Which of the following statements are true about the
New PSU BIST?.
Answer: (NOT: During PSU BIST, If PSU LED light will stay ON - PSU is
functioning properly.)
◍ State True or False:
M. 2 is data transfer protocol while NVMe is a form factor..
, Answer: False
◍ If the system is not booting into the operating system, how can you check if
the hard drive is detected?.
Answer: Go to BIOS
◍ When would you run the RMA Shim tool on a Chromebook?.
Answer: In the event of system board replacement
◍ Choose all that apply: When encountered with a no POST situation, what
must technicians do prior to replacing the suspected failed part?.
Answer: Reseat parts and cables.Re-run diagnostic sequences with removal
of individual parts to isolate issue.Capture the fault exhibited by running
Diagnostics indicators, check for Error Codes and check BIOS settings.
◍ How do you enable BIOS Auto-Recovery?.
Answer: Power on system -> Press and hold down Esc + Ctrl.
◍ T/F: Dell desktop portfolios include OptiPlex, Inspiron, Vostro, Precision,
XPS, and All-in-One..
Answer: True
◍ Choose all that apply: What should the technicians do before replacing any
suspected failed part in a no POST situation?.
Answer: Capture the fault exhibited by running Diagnostics indicators,
check for Error Codes and check BIOS settings.Re-run diagnostic sequences
with removal of individual parts to isolate issue.Reseat parts and cables.
◍ If recovery image from both system's primary hard drive and external USB
key is present, which image will the BIOS Recovery 2 tool select?.
Answer: Recovery image from the external USB key
◍ How will the Dell Command Utility Update help Customers?.
Answer: Dell Command Utility Update will check online for the latest
BIOS, driver, Firmware and Dell Application updates for a system and also
helps to download and install the updates.
◍ Choose all that apply: You are servicing a Dell Inspiron 22 3265/3263 AIO
FINAL TEST 2026 QUESTIONS WITH
CORRECT ANSWERS GRADED A+
◍ Choose all that apply: The BIOS Recovery 2 does not support recovery from
Select the correct responses and click submit..
Answer: Encrypted Hard DriveHard Disk Drive with password set
◍ Choose all that apply: Identify Dell's product portfolios..
Answer: Tablets2-in-1 PCsLaptopsChromeDesktops and All-in-Ones
◍ Which key is used to access the one time boot menu while restarting the
computer?.
Answer: F12
◍ When to use RTC Reset?.
Answer: To recover from No POST/No Boot
◍ Choose all that apply: You are fixing a computer running on Windows 10 or
later and it is not booting. Which BIOS settings will you change?.
Answer: unknown
◍ What could the issue be if the system does not load into the operating
system despite passing the ePSA?.
Answer: (NOT: Failed hard drive)
◍ Choose all that apply: Which of the following statements are true about the
New PSU BIST?.
Answer: (NOT: During PSU BIST, If PSU LED light will stay ON - PSU is
functioning properly.)
◍ State True or False:
M. 2 is data transfer protocol while NVMe is a form factor..
, Answer: False
◍ If the system is not booting into the operating system, how can you check if
the hard drive is detected?.
Answer: Go to BIOS
◍ When would you run the RMA Shim tool on a Chromebook?.
Answer: In the event of system board replacement
◍ Choose all that apply: When encountered with a no POST situation, what
must technicians do prior to replacing the suspected failed part?.
Answer: Reseat parts and cables.Re-run diagnostic sequences with removal
of individual parts to isolate issue.Capture the fault exhibited by running
Diagnostics indicators, check for Error Codes and check BIOS settings.
◍ How do you enable BIOS Auto-Recovery?.
Answer: Power on system -> Press and hold down Esc + Ctrl.
◍ T/F: Dell desktop portfolios include OptiPlex, Inspiron, Vostro, Precision,
XPS, and All-in-One..
Answer: True
◍ Choose all that apply: What should the technicians do before replacing any
suspected failed part in a no POST situation?.
Answer: Capture the fault exhibited by running Diagnostics indicators,
check for Error Codes and check BIOS settings.Re-run diagnostic sequences
with removal of individual parts to isolate issue.Reseat parts and cables.
◍ If recovery image from both system's primary hard drive and external USB
key is present, which image will the BIOS Recovery 2 tool select?.
Answer: Recovery image from the external USB key
◍ How will the Dell Command Utility Update help Customers?.
Answer: Dell Command Utility Update will check online for the latest
BIOS, driver, Firmware and Dell Application updates for a system and also
helps to download and install the updates.
◍ Choose all that apply: You are servicing a Dell Inspiron 22 3265/3263 AIO
