DELL TECH DIRECT FOUNDATIONS
PRACTICE EXAMINATION 2026
QUESTIONS WITH ANSWERS GRADED
A+
◍ Which of the following is the correct way to trigger BIOS Recovery?.
Answer: For desktops, power on the system and hold down "CTRL + Esc"
Key.
◍ troubleshooting.
Answer: analyze and solve problems for a company or other organization.
◍ Which of the following are the Pre-boot system diagnostics? (Select 2).
Answer: SupportAssist | On-board Diagnostics & ePSA
◍ You replaced the system board of a Latitude 7530. Which method can you
use to enter the laptop's service tag?.
Answer: Input the service tag in the Service Menu (SMMM).
◍ Component.
Answer: A component is an element of a larger group.
◍ Memory.
Answer: Computer memory stores information, such as data and programs,
for immediate use in the computer.
◍ How should the technicians handle the PCBs while dismantling or
repackaging them?.
Answer: From the edges/sides only without touching any other area.
◍ For Vostro 5890, under which option of the BIOS Setup Utility can one find
the 'BIOS Recovery from Hard Drive' option?.
, Answer: Update, Recovery
◍ Service Tag.
Answer: a unique alphanumeric identifier for a specific hardware product.
◍ Type-C Dark light LED AC adapter.
Answer: The adapter has an LED. The LED turns on for approximately ten
seconds and then turns off when the AC adapter power cable is connected to
the adapter. The LED flashes six times for about 12 seconds, and it turns off
when the USB Type-C cable is connected to the computer.
◍ You are at the customer's place to service XPS 9315 system board. Which
digit represents the series of the laptop in the model's name?.
Answer: 9
◍ Which of the following statements are true about Latitude Self-Heal
recovery? (Select 3).
Answer: 1-Self-heal can be used to recover from a no POST / no Power / no
Video situation.2-Self-heal can only be initiated when the coin cell battery
& primary battery are not connected to the system.3-When self-heal is
triggered, system will auto power-on with a blank screen, reboots a couple
of times (watch for the LED lights, Power, Wi-Fi, HDD Etc....
◍ PSU.
Answer: Power Supply Unit. Distributes power to all of the computer's
different components.
◍ Power Surge Protector.
Answer: A surge protector limits the voltage supplied to the electrical
devices to a certain threshold by short-circuiting current to ground or
absorbing the spike.
◍ Customer's desktop (OptiPlex 5490 AIO) is flashing a 3,3 LED error code
during the service call. Which section under the service manual will help
you get the information about the Diagnostic LED behavior?.
Answer: Troubleshooting
PRACTICE EXAMINATION 2026
QUESTIONS WITH ANSWERS GRADED
A+
◍ Which of the following is the correct way to trigger BIOS Recovery?.
Answer: For desktops, power on the system and hold down "CTRL + Esc"
Key.
◍ troubleshooting.
Answer: analyze and solve problems for a company or other organization.
◍ Which of the following are the Pre-boot system diagnostics? (Select 2).
Answer: SupportAssist | On-board Diagnostics & ePSA
◍ You replaced the system board of a Latitude 7530. Which method can you
use to enter the laptop's service tag?.
Answer: Input the service tag in the Service Menu (SMMM).
◍ Component.
Answer: A component is an element of a larger group.
◍ Memory.
Answer: Computer memory stores information, such as data and programs,
for immediate use in the computer.
◍ How should the technicians handle the PCBs while dismantling or
repackaging them?.
Answer: From the edges/sides only without touching any other area.
◍ For Vostro 5890, under which option of the BIOS Setup Utility can one find
the 'BIOS Recovery from Hard Drive' option?.
, Answer: Update, Recovery
◍ Service Tag.
Answer: a unique alphanumeric identifier for a specific hardware product.
◍ Type-C Dark light LED AC adapter.
Answer: The adapter has an LED. The LED turns on for approximately ten
seconds and then turns off when the AC adapter power cable is connected to
the adapter. The LED flashes six times for about 12 seconds, and it turns off
when the USB Type-C cable is connected to the computer.
◍ You are at the customer's place to service XPS 9315 system board. Which
digit represents the series of the laptop in the model's name?.
Answer: 9
◍ Which of the following statements are true about Latitude Self-Heal
recovery? (Select 3).
Answer: 1-Self-heal can be used to recover from a no POST / no Power / no
Video situation.2-Self-heal can only be initiated when the coin cell battery
& primary battery are not connected to the system.3-When self-heal is
triggered, system will auto power-on with a blank screen, reboots a couple
of times (watch for the LED lights, Power, Wi-Fi, HDD Etc....
◍ PSU.
Answer: Power Supply Unit. Distributes power to all of the computer's
different components.
◍ Power Surge Protector.
Answer: A surge protector limits the voltage supplied to the electrical
devices to a certain threshold by short-circuiting current to ground or
absorbing the spike.
◍ Customer's desktop (OptiPlex 5490 AIO) is flashing a 3,3 LED error code
during the service call. Which section under the service manual will help
you get the information about the Diagnostic LED behavior?.
Answer: Troubleshooting
