DELL TECH DIRECT FOUNDATIONS
CERTIFICATION EVALUATION TEST PAPER
2026 QUESTIONS AND SOLUTIONS
GRADED A+
●● Choose all that apply: Identify Dell's product portfolios.
Answer: Tablets
2-in-1 PCs
Laptops
Chrome
Desktops and All-in-Ones
●● Which key is used to access the one time boot menu while restarting
the computer?
Answer: F12
●● When to use RTC Reset?
Answer: To recover from No POST/No Boot
,●● If the system is not booting into the operating system, how can you
check if the hard drive is detected?
Answer: Go to BIOS
●● When would you run the RMA Shim tool on a Chromebook?
Answer: In the event of system board replacement
●● Choose all that apply: When encountered with a no POST situation,
what must technicians do prior to replacing the suspected failed part?
Answer: Reseat parts and cables.
Re-run diagnostic sequences with removal of individual parts to isolate
issue.
Capture the fault exhibited by running Diagnostics indicators, check for
Error Codes and check BIOS settings.
●● T/F: Dell desktop portfolios include OptiPlex, Inspiron, Vostro,
Precision, XPS, and All-in-One.
Answer: True
, ●● If recovery image from both system's primary hard drive and
external USB key is present, which image will the BIOS Recovery 2 tool
select?
Answer: Recovery image from the external USB key
●● How will the Dell Command Utility Update help Customers?
Answer: Dell Command Utility Update will check online for the latest
BIOS, driver, Firmware and Dell Application updates for a system and
also helps to download and install the updates.
●● T/F: M.2 is a data transfer protocol while NVMe is the form factor.
Answer: False
●● If ePSA passes the hard drive test and still the system does not load
the operating system, what could the issue be?
Answer: Corrupt or missing operating system
●● Choose all that apply: Select all the steps involved in unpacking
parts.
Answer: If the part has visible damage, do not use the part. Contact Dell
technical support to dispatch another part. Return the part with a
description of the damage.
CERTIFICATION EVALUATION TEST PAPER
2026 QUESTIONS AND SOLUTIONS
GRADED A+
●● Choose all that apply: Identify Dell's product portfolios.
Answer: Tablets
2-in-1 PCs
Laptops
Chrome
Desktops and All-in-Ones
●● Which key is used to access the one time boot menu while restarting
the computer?
Answer: F12
●● When to use RTC Reset?
Answer: To recover from No POST/No Boot
,●● If the system is not booting into the operating system, how can you
check if the hard drive is detected?
Answer: Go to BIOS
●● When would you run the RMA Shim tool on a Chromebook?
Answer: In the event of system board replacement
●● Choose all that apply: When encountered with a no POST situation,
what must technicians do prior to replacing the suspected failed part?
Answer: Reseat parts and cables.
Re-run diagnostic sequences with removal of individual parts to isolate
issue.
Capture the fault exhibited by running Diagnostics indicators, check for
Error Codes and check BIOS settings.
●● T/F: Dell desktop portfolios include OptiPlex, Inspiron, Vostro,
Precision, XPS, and All-in-One.
Answer: True
, ●● If recovery image from both system's primary hard drive and
external USB key is present, which image will the BIOS Recovery 2 tool
select?
Answer: Recovery image from the external USB key
●● How will the Dell Command Utility Update help Customers?
Answer: Dell Command Utility Update will check online for the latest
BIOS, driver, Firmware and Dell Application updates for a system and
also helps to download and install the updates.
●● T/F: M.2 is a data transfer protocol while NVMe is the form factor.
Answer: False
●● If ePSA passes the hard drive test and still the system does not load
the operating system, what could the issue be?
Answer: Corrupt or missing operating system
●● Choose all that apply: Select all the steps involved in unpacking
parts.
Answer: If the part has visible damage, do not use the part. Contact Dell
technical support to dispatch another part. Return the part with a
description of the damage.
