DELL TECH DIRECT FOUNDATIONS
EXAM TEST PAPER 2026 COMPLETE
QUESTIONS AND VERIFIED
ANSWERS GRADED A+
◉ How will the Dell Command Utility Update help customers? Answer:
NOT Dell Command Utility Update will check online for the latest
Operating System updates and download and install the updates.
◉ State True or False: BIOS Recovery can be used to recover from a No
Boot/No POST failure which could be caused by a corrupted BIOS.
Answer: True
◉ Choose all that apply: You are servicing a Dell Inspiron 22 3265/3263
AIO Desktop and determine that the LCD panel is faulty. What
troubleshooting steps will you follow before replacing the LCD
Assembly? Answer: NOT Run ePSA, but press Esc to stop testing and
regain control of the cursor. Double tap on the screen and see if the
cursor moves to your pressed location. That will determine if hardware
is needed to be replaced or it is a software problem.
NOT Initiate BIOS Recovery by pressing Ctrl + Esc keys upon powering
on the system.
,◉ When do you select the BT Disabled setting in Service Menu of
Manufacturing Mode (SMMM)? Answer: NOT If BT card is not ordered
with the system.
◉ Name the tool that can successfully repair and ignore defective
memory areas by masking the address from system usage. Answer:
NOT ePSA.
◉ State True or False: After replacing the system board on a
Chromebook, you will need to execute RMA Shim to set VPD
information and install the Chrome OS. Answer: True
◉ Choose all that apply: What is correct about Intel Optane Memory?
Answer: NOT It is a system acceleration solution for new 7th Gen Intel
Core-I processor & Chipset platforms.
◉ Choose all that apply: Which of the following items are not affected
by the RTC Reset? Answer: NOT Service Tag.
NOT Enable Legacy Option ROMs.
NOT Ownership Tag.
NOT Admin Password.
asset tag
boot list
secure boot enable
, ◉ Choose all that apply: What are the key functions of the BIOS (Basic
Input/output System)? Answer: NOT Identify the system devices.
NOT Activate the system devices.
◉ _____________ is a condition in which one or more drives in a RAID
array contains data errors, and another drive in the array is no longer
an active member of the array due to drive failure, foreign
configuration, drive removal, or any other reason. Answer: NOT
Predictive Drive Failure.
◉ BIOS Recovery 2 from Hard Drive option can be disabled in
____________. Answer: NOT dos
◉ How do you access BIOS or System Setup on Latitude portable
systems without a keyboard? Answer: NOT Press the power button and
then press the Windows button before the Dell logo is displayed.
◉ Choose all that apply: The PC Doctor USB solution offers: Answer:
NOT Backup and Restore.
NOT Individual Diagnostics.
◉ If recovery image from both system primary hard drive and external
USB key is present, which image will the BIOS Recovery 2 tool select?
Answer: Recovery Image from external USB Key.
EXAM TEST PAPER 2026 COMPLETE
QUESTIONS AND VERIFIED
ANSWERS GRADED A+
◉ How will the Dell Command Utility Update help customers? Answer:
NOT Dell Command Utility Update will check online for the latest
Operating System updates and download and install the updates.
◉ State True or False: BIOS Recovery can be used to recover from a No
Boot/No POST failure which could be caused by a corrupted BIOS.
Answer: True
◉ Choose all that apply: You are servicing a Dell Inspiron 22 3265/3263
AIO Desktop and determine that the LCD panel is faulty. What
troubleshooting steps will you follow before replacing the LCD
Assembly? Answer: NOT Run ePSA, but press Esc to stop testing and
regain control of the cursor. Double tap on the screen and see if the
cursor moves to your pressed location. That will determine if hardware
is needed to be replaced or it is a software problem.
NOT Initiate BIOS Recovery by pressing Ctrl + Esc keys upon powering
on the system.
,◉ When do you select the BT Disabled setting in Service Menu of
Manufacturing Mode (SMMM)? Answer: NOT If BT card is not ordered
with the system.
◉ Name the tool that can successfully repair and ignore defective
memory areas by masking the address from system usage. Answer:
NOT ePSA.
◉ State True or False: After replacing the system board on a
Chromebook, you will need to execute RMA Shim to set VPD
information and install the Chrome OS. Answer: True
◉ Choose all that apply: What is correct about Intel Optane Memory?
Answer: NOT It is a system acceleration solution for new 7th Gen Intel
Core-I processor & Chipset platforms.
◉ Choose all that apply: Which of the following items are not affected
by the RTC Reset? Answer: NOT Service Tag.
NOT Enable Legacy Option ROMs.
NOT Ownership Tag.
NOT Admin Password.
asset tag
boot list
secure boot enable
, ◉ Choose all that apply: What are the key functions of the BIOS (Basic
Input/output System)? Answer: NOT Identify the system devices.
NOT Activate the system devices.
◉ _____________ is a condition in which one or more drives in a RAID
array contains data errors, and another drive in the array is no longer
an active member of the array due to drive failure, foreign
configuration, drive removal, or any other reason. Answer: NOT
Predictive Drive Failure.
◉ BIOS Recovery 2 from Hard Drive option can be disabled in
____________. Answer: NOT dos
◉ How do you access BIOS or System Setup on Latitude portable
systems without a keyboard? Answer: NOT Press the power button and
then press the Windows button before the Dell logo is displayed.
◉ Choose all that apply: The PC Doctor USB solution offers: Answer:
NOT Backup and Restore.
NOT Individual Diagnostics.
◉ If recovery image from both system primary hard drive and external
USB key is present, which image will the BIOS Recovery 2 tool select?
Answer: Recovery Image from external USB Key.
