1|Page
D072 WGU ASSESSMENT STUDY GUIDE|
WELL REVISED ASSESSMENT EXAM WITH
VERIFIED SOLUTIONS|2026
A manager was promoted to a new position the previous year but had never been
fully accepted by the staff in the department. Over time, the manager made
decisions that gained the respect of the employees and was finally accepted as
the leader of the department. Which type of power did this manager gain after a
period of time in this department? - correct-answer -Referent
An experienced supervisor tells an employee that if the employee is late one
more time during the next quarter that the employee will be terminated
immediately. The employee is concerned about the pending consequence and
assures the manager that the employee will change the behavior. Which type of
power produced the change in this employee? - correct-answer -Coercive
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An employee who has worked at the company for 15 years was recently
appointed as chief executive officer (CEO). Which type of power has the
employee gained? - correct-answer -Legitimate
During the quarterly business review, the regional sales directors presented their
performance results to the department. The chief executive officer (CEO) is
frustrated with the sales department and tells the director of that department
that the director will be replaced if the sales department does not meet their
quarterly quota. Which form of power is the CEO using? - correct-answer -
Coercive
A team has been struggling to find success. To improve the situation, the manager
asks the team to determine the factors that they feel are standing in their way
and then challenge those assumptions. Which stage of the design thinking process
is the team experiencing? - correct-answer -Ideate
,3|Page
A sales director rewards employees who regularly exceed standards with coffee
shop gift cards. Employees who are not meeting standards are subject to
additional tasks, such as paperwork filing. Which leadership style does the sales
director embody? - correct-answer -Transactional
A manager regularly listens to the team and encourages team innovation and
contribution to the company. Which type of leadership style is the manager
displaying? - correct-answer -Participative
Which style of leadership is appropriate for followers who have high competence
but low commitment? - correct-answer -Participating(M3)
Which type of leadership style is being depicted when managers clarify role
expectations and set schedules for employees? - correct-answer -Autocratic
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What is a positive outcome of employees working under a manager with a
participative leadership style? - correct-answer -High levels of motivation
Which style of leadership carries a risk of non-cooperation among team
members? - correct-answer -Laissez-faire
Which style of leadership is being used when a leader solicits input from the
team, considers the information, and then makes the best decision to achieve an
organization's goal? - correct-answer -Participative
A company advertises that it uses environmentally safe practices in all business
processes; however, the chief financial officer (CFO) has blocked the adoption of
many environmentally safe practices because of the additional costs to the
company. Which controversial business practice is this company using? - correct-
answer -Greenwashing
D072 WGU ASSESSMENT STUDY GUIDE|
WELL REVISED ASSESSMENT EXAM WITH
VERIFIED SOLUTIONS|2026
A manager was promoted to a new position the previous year but had never been
fully accepted by the staff in the department. Over time, the manager made
decisions that gained the respect of the employees and was finally accepted as
the leader of the department. Which type of power did this manager gain after a
period of time in this department? - correct-answer -Referent
An experienced supervisor tells an employee that if the employee is late one
more time during the next quarter that the employee will be terminated
immediately. The employee is concerned about the pending consequence and
assures the manager that the employee will change the behavior. Which type of
power produced the change in this employee? - correct-answer -Coercive
,2|Page
An employee who has worked at the company for 15 years was recently
appointed as chief executive officer (CEO). Which type of power has the
employee gained? - correct-answer -Legitimate
During the quarterly business review, the regional sales directors presented their
performance results to the department. The chief executive officer (CEO) is
frustrated with the sales department and tells the director of that department
that the director will be replaced if the sales department does not meet their
quarterly quota. Which form of power is the CEO using? - correct-answer -
Coercive
A team has been struggling to find success. To improve the situation, the manager
asks the team to determine the factors that they feel are standing in their way
and then challenge those assumptions. Which stage of the design thinking process
is the team experiencing? - correct-answer -Ideate
,3|Page
A sales director rewards employees who regularly exceed standards with coffee
shop gift cards. Employees who are not meeting standards are subject to
additional tasks, such as paperwork filing. Which leadership style does the sales
director embody? - correct-answer -Transactional
A manager regularly listens to the team and encourages team innovation and
contribution to the company. Which type of leadership style is the manager
displaying? - correct-answer -Participative
Which style of leadership is appropriate for followers who have high competence
but low commitment? - correct-answer -Participating(M3)
Which type of leadership style is being depicted when managers clarify role
expectations and set schedules for employees? - correct-answer -Autocratic
, 4|Page
What is a positive outcome of employees working under a manager with a
participative leadership style? - correct-answer -High levels of motivation
Which style of leadership carries a risk of non-cooperation among team
members? - correct-answer -Laissez-faire
Which style of leadership is being used when a leader solicits input from the
team, considers the information, and then makes the best decision to achieve an
organization's goal? - correct-answer -Participative
A company advertises that it uses environmentally safe practices in all business
processes; however, the chief financial officer (CFO) has blocked the adoption of
many environmentally safe practices because of the additional costs to the
company. Which controversial business practice is this company using? - correct-
answer -Greenwashing
