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MGT 164 Exam 2026 Midterm 2 with precise detailed solutions
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company culture - ✔✔- personality of a company
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- made up of values, beliefs, underlying assumptions, attitudes, and behaviors shared by a
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group of people || ||
- affects work relationships, processes, and outcome
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microsoft before nadella - ✔✔- culture of "being right": led to limited new ideas
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- agile competitors in new industries
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- not innovating to cloud-based, or mobile based technologies
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- talent leaving the company
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- profitable, but stock price lagging
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ways Nadella changed culture - ✔✔- listening tour > 1 year "Why does MSFT exist?"
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- people needed a "clear, tangible and inspiring vision"
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- new partnerships
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- rebuilt senior leadership team (SLT) and made it first priority
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- get out to visit the customer
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3 pillars of culture - ✔✔1. customer obsession
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2. diversity and inclusion: serve the planet / reflect the planet
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3. one microsoft
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old culture: Gates and Ballmer - ✔✔- precision questioning / picking apart ideas
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- "know it all"
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- pacesetting
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, 2
new culture: Nadella - ✔✔- "being curious" / seeking to learn
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- "learn it all"
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- visionary and coaching
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Sara Blakely's leadership toolkit - ✔✔- tenacious, persistent, drive "grit"
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- not afraid of taking risks, bold
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- strategic and resourceful
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- believed in her vision no matter what
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- cautious with her ambitions - kept ideas secret to protect them
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- telling stories
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- ok to ask for help
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Zappos value propsition - ✔✔a customer service company that happens to sell shoes
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Tony Hsieh's leadership toolkit - ✔✔- true to himself and his ideas > very strong vision
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"authoritative/visionary"
- happiness is important - create it for others
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- "architect" of the place where others flourish
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- self management / very self aware
|| || || || || ||
- pushes himself out of his comfort zone EVERY DAY
|| || || || || || || || ||
- super-introverted > surrounds himself with extroverts
|| || || || || ||
- passionate-driven, passion about customer service
|| || || || ||
themes in inspirational leaders - ✔✔- passionate!
|| || || || || ||
- strong self-awareness (high emotional intelligence)
|| || || || ||
MGT 164 Exam 2026 Midterm 2 with precise detailed solutions
|| || || || || || || || ||
company culture - ✔✔- personality of a company
|| || || || || || ||
- made up of values, beliefs, underlying assumptions, attitudes, and behaviors shared by a
|| || || || || || || || || || || || || ||
group of people || ||
- affects work relationships, processes, and outcome
|| || || || || ||
microsoft before nadella - ✔✔- culture of "being right": led to limited new ideas
|| || || || || || || || || || || || ||
- agile competitors in new industries
|| || || || || ||
- not innovating to cloud-based, or mobile based technologies
|| || || || || || || ||
- talent leaving the company
|| || || ||
- profitable, but stock price lagging
|| || || || ||
ways Nadella changed culture - ✔✔- listening tour > 1 year "Why does MSFT exist?"
|| || || || || || || || || || || || || ||
- people needed a "clear, tangible and inspiring vision"
|| || || || || || || ||
- new partnerships
|| ||
- rebuilt senior leadership team (SLT) and made it first priority
|| || || || || || || || || ||
- get out to visit the customer
|| || || || || ||
3 pillars of culture - ✔✔1. customer obsession
|| || || || || || ||
2. diversity and inclusion: serve the planet / reflect the planet
|| || || || || || || || || ||
3. one microsoft
|| ||
old culture: Gates and Ballmer - ✔✔- precision questioning / picking apart ideas
|| || || || || || || || || || || ||
- "know it all"
|| || || ||
- pacesetting
||
, 2
new culture: Nadella - ✔✔- "being curious" / seeking to learn
|| || || || || || || || || ||
- "learn it all"
|| || ||
- visionary and coaching
|| || ||
Sara Blakely's leadership toolkit - ✔✔- tenacious, persistent, drive "grit"
|| || || || || || || || ||
- not afraid of taking risks, bold
|| || || || || ||
- strategic and resourceful
|| || ||
- believed in her vision no matter what
|| || || || || || ||
- cautious with her ambitions - kept ideas secret to protect them
|| || || || || || || || || || ||
- telling stories
|| ||
- ok to ask for help
|| || || || ||
Zappos value propsition - ✔✔a customer service company that happens to sell shoes
|| || || || || || || || || || || ||
Tony Hsieh's leadership toolkit - ✔✔- true to himself and his ideas > very strong vision
|| || || || || || || || || || || || || || || ||
"authoritative/visionary"
- happiness is important - create it for others
|| || || || || || || ||
- "architect" of the place where others flourish
|| || || || || || ||
- self management / very self aware
|| || || || || ||
- pushes himself out of his comfort zone EVERY DAY
|| || || || || || || || ||
- super-introverted > surrounds himself with extroverts
|| || || || || ||
- passionate-driven, passion about customer service
|| || || || ||
themes in inspirational leaders - ✔✔- passionate!
|| || || || || ||
- strong self-awareness (high emotional intelligence)
|| || || || ||
