MNB1601 EXAM PACK 2025/26 –
DETAILED QUESTIONS AND
ANSWERS
QUESTION 1
Correct
Mark 1.00 out of 1.00
A ______ is compiled during the last step of the purchasing cycle, closing the
order.
Select one or more:
a. requisition
b. delivery note
c. proof of receipt
d. order form
Feedback
The correct answers are: delivery note, order form
QUESTION 2
Incorrect
Mark 0.00 out of 1.00
First National Bank is one of South Africa’s ‘big four’ banks and is known as
South Africa’s best digital bank. FNB can be classified as a ______.
Select one:
a. combination service
b. professional service
c. service shop
d. mass service
Feedback
The correct answer is: service shop
,QUESTION 3
Correct
Mark 1.00 out of 1.00
Which one of the following is a primary activity in Porter’s value chain?
Select one:
a. Human resource management
b. Procurement
c. Inbound logistics
d. Firm infrastructure
Feedback
The correct answer is: Inbound logistics
QUESTION 4
Correct
Mark 1.00 out of 1.00
The transformation process in operations management refers to:
Select one:
a. Converting inputs into outputs
b. The final inspection of goods
c. Marketing of finished products
d. Financial auditing of operations
Feedback
The correct answer is: Converting inputs into outputs
QUESTION 5
Incorrect
Mark 0.00 out of 1.00
Which layout groups machines by the type of operation performed?
,Select one:
a. Product layout
b. Fixed-position layout
c. Cellular layout
d. Process layout
Feedback
The correct answer is: Process layout
QUESTION 6
Correct
Mark 1.00 out of 1.00
In supply chain management, the term “bullwhip effect” refers to:
Select one:
a. Small fluctuations in demand at the retail level causing larger fluctuations
upstream
b. The effect of a strong currency on exports
c. The use of whips in warehouse safety training
d. A strategy to reduce inventory costs
Feedback
The correct answer is: Small fluctuations in demand at the retail level causing
larger fluctuations upstream
QUESTION 7
Correct
Mark 1.00 out of 1.00
Which of the following is NOT a dimension of service quality according to
Parasuraman et al.?
Select one:
a. Tangibles
b. Reliability
, c. Empathy
d. Flexibility
Feedback
The correct answer is: Flexibility
QUESTION 8
Correct
Mark 1.00 out of 1.00
A company that produces custom-designed furniture for each customer would most
likely use:
Select one:
a. Mass production
b. Continuous flow production
c. Job shop production
d. Batch production
Feedback
The correct answer is: Job shop production
QUESTION 9
Incorrect
Mark 0.00 out of 1.00
The EOQ (Economic Order Quantity) model is used to determine:
Select one:
a. The optimal order quantity to minimise total inventory costs
b. The maximum inventory level allowed
c. The reorder point for safety stock
d. The selling price of products
Feedback
The correct answer is: The optimal order quantity to minimise total inventory
costs
DETAILED QUESTIONS AND
ANSWERS
QUESTION 1
Correct
Mark 1.00 out of 1.00
A ______ is compiled during the last step of the purchasing cycle, closing the
order.
Select one or more:
a. requisition
b. delivery note
c. proof of receipt
d. order form
Feedback
The correct answers are: delivery note, order form
QUESTION 2
Incorrect
Mark 0.00 out of 1.00
First National Bank is one of South Africa’s ‘big four’ banks and is known as
South Africa’s best digital bank. FNB can be classified as a ______.
Select one:
a. combination service
b. professional service
c. service shop
d. mass service
Feedback
The correct answer is: service shop
,QUESTION 3
Correct
Mark 1.00 out of 1.00
Which one of the following is a primary activity in Porter’s value chain?
Select one:
a. Human resource management
b. Procurement
c. Inbound logistics
d. Firm infrastructure
Feedback
The correct answer is: Inbound logistics
QUESTION 4
Correct
Mark 1.00 out of 1.00
The transformation process in operations management refers to:
Select one:
a. Converting inputs into outputs
b. The final inspection of goods
c. Marketing of finished products
d. Financial auditing of operations
Feedback
The correct answer is: Converting inputs into outputs
QUESTION 5
Incorrect
Mark 0.00 out of 1.00
Which layout groups machines by the type of operation performed?
,Select one:
a. Product layout
b. Fixed-position layout
c. Cellular layout
d. Process layout
Feedback
The correct answer is: Process layout
QUESTION 6
Correct
Mark 1.00 out of 1.00
In supply chain management, the term “bullwhip effect” refers to:
Select one:
a. Small fluctuations in demand at the retail level causing larger fluctuations
upstream
b. The effect of a strong currency on exports
c. The use of whips in warehouse safety training
d. A strategy to reduce inventory costs
Feedback
The correct answer is: Small fluctuations in demand at the retail level causing
larger fluctuations upstream
QUESTION 7
Correct
Mark 1.00 out of 1.00
Which of the following is NOT a dimension of service quality according to
Parasuraman et al.?
Select one:
a. Tangibles
b. Reliability
, c. Empathy
d. Flexibility
Feedback
The correct answer is: Flexibility
QUESTION 8
Correct
Mark 1.00 out of 1.00
A company that produces custom-designed furniture for each customer would most
likely use:
Select one:
a. Mass production
b. Continuous flow production
c. Job shop production
d. Batch production
Feedback
The correct answer is: Job shop production
QUESTION 9
Incorrect
Mark 0.00 out of 1.00
The EOQ (Economic Order Quantity) model is used to determine:
Select one:
a. The optimal order quantity to minimise total inventory costs
b. The maximum inventory level allowed
c. The reorder point for safety stock
d. The selling price of products
Feedback
The correct answer is: The optimal order quantity to minimise total inventory
costs
