ANSWERS SURE A+
✔✔limited choices of possible responses; yes or no - ✔✔Close-ended question
✔✔validates what the nurse believes he or she has heard or observed - ✔✔Validating
✔✔allows the nurse to gain an understanding of a patient's comment - ✔✔Clarifying
✔✔involves repeating that the person has said or describing the persons feelings. -
✔✔Reflective
✔✔used to place events in chronological order to investive a possible cause-effect
relationship between events - ✔✔Sequencing
✔✔nurse can gain additional information to consider in assessing the paitent's health
status - ✔✔Directing
✔✔ability to stand up for oneself and others using open, honest, and direct
communication - ✔✔Assertive behavior
, ✔✔asserting one's rights in a negative manner that violates the rights of others -
✔✔Aggressive behavior
✔✔stereotyped, trite, or pat answer - ✔✔Cliche
✔✔rude, intimidating, and undesirable behavior directed at another person - ✔✔Incivility
✔✔anger and aggression towards others - ✔✔Bullying
✔✔What is RACE? - ✔✔Rescue anyone in immediate danger of the fire, Alarm pull the
nearest fire alarm and call fire response, Contain fire by closing all doors in the fire area,
Extinguish small fires, if not, leave the area and close the door.
✔✔What is PASS? - ✔✔Pull the pin, Aim the extinguisher, Squeeze the handle of the
fire extinguisher, Sweep from side to side at the base of the flame.
✔✔This begins with the collection of data - ✔✔Pre-interaction
✔✔This phase starts within first contact with the patient. - ✔✔Orientation
✔✔This phase main goals are to maintain mutual respect, honesty, clarify feelings and
express concerns - ✔✔Working
✔✔This phase concludes the relationship. - ✔✔Termination
✔✔Asking too many questions
Change the subject
Expressing approval or disapproval
Offering advice
Providing false reassurance
Stereotyping
Using patronizing language - ✔✔Barriers to communication
✔✔Inability to communicate due to an impairment. - ✔✔Language barrier
✔✔Difficulty of engaging or understanding the communication due to cognitive
impairment - ✔✔Cognitive skills
✔✔Deficiency of oral, hearing and visual abilities - ✔✔Sensory perceptual alterations
✔✔Physical disturbance that impedes proper communications - ✔✔Physiological barrier
✔✔What is SBAR? - ✔✔S- Situation