CMPG 213 EXAM QUESTIONS WITH
VERIFIED ANSWERS
\.Distinguish between front- and back-office information systems - ANSWERS-
Front-office information systems are customer-facing and support activities like
sales, marketing, and customer service. Examples include CRM systems and e-
commerce platforms.
Back-office information systems handle internal operations and administrative
tasks, such as HR, accounting, and supply chain management. Examples include
ERP systems and financial management software.
\.Process management versus Project management - ANSWERS-Process
management focuses on the continuous improvement and optimization of
ongoing operations and workflows.
Project management focuses on planning, executing, and completing specific,
temporary initiatives with defined goals and timelines.
\.What does the term cross-life-cycle activity mean? - ANSWERS-Cross-life-cycle
activity refers to tasks that occur throughout multiple phases of a product's or
project's life cycle, ensuring consistency and integration. Examples include quality
assurance, project management, and documentation.
\.Name and describe FOUR cross-life-cycle
VERIFIED ANSWERS
\.Distinguish between front- and back-office information systems - ANSWERS-
Front-office information systems are customer-facing and support activities like
sales, marketing, and customer service. Examples include CRM systems and e-
commerce platforms.
Back-office information systems handle internal operations and administrative
tasks, such as HR, accounting, and supply chain management. Examples include
ERP systems and financial management software.
\.Process management versus Project management - ANSWERS-Process
management focuses on the continuous improvement and optimization of
ongoing operations and workflows.
Project management focuses on planning, executing, and completing specific,
temporary initiatives with defined goals and timelines.
\.What does the term cross-life-cycle activity mean? - ANSWERS-Cross-life-cycle
activity refers to tasks that occur throughout multiple phases of a product's or
project's life cycle, ensuring consistency and integration. Examples include quality
assurance, project management, and documentation.
\.Name and describe FOUR cross-life-cycle
