Questions and Answers |
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Communication and management and leadership - ANSWER ✔✔-
impacts all management activities and cuts across all phases of the
management process
-doing so effectively often determines success as a leader-manager
-perhaps the most critical leadership skill
-Organizational communication is a high-level management function
,Communication starts - ANSWER ✔✔the moment that two or more
people become aware of each other
External Climate - ANSWER ✔✔-Weather conditions
-Temperature
-Timing
-Organizational climate
-Status, power, and authority as barriers to manager-subordinate
communication
Internal Climate - ANSWER ✔✔-Values
-Feelings
-Temperament
-Stress levels of sender and receiver
organizational communication strategies - ANSWER ✔✔-Leader-
managers assess organizational communication
-Leader-managers understand the organization's structure and
recognize who is affected by decisions
-Communication is not a one-way channel; communication must be
clear, simple, and precise
,-Senders should seek feedback whether communication is received
-Multiple communication methods should be used
-Unnecessary information should not be disclosed
best way to communicate information - ANSWER ✔✔in person so
people can ask questions
variables affecting organizational communication - ANSWER ✔✔-
Number of levels that need to communicate through
-Gender
-Power and status
-Spatial distance
-Different subgroups or subcultures
-Differing authority and work structures
-Organizations in a constant state of flux
manager communication responsibilities - ANSWER ✔✔-
Overwhelming majority of managerial time is often directed at some type
of organizational communication
-Managerial communication time is spent speaking and listening,
managers must have excellent interpersonal communication skills
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, -Communication in large organizations is particularly difficult due to their
complexity and size
-In contrast to information sharing, superiors must continually
communicate with subordinates
communication and information - ANSWER ✔✔-different but
interdependent
-information is giving out
-communication is getting through
Information - ANSWER ✔✔formal, impersonal, and unaffected by
emotions, values, expectations, and perceptions
Communication - ANSWER ✔✔-involves perception and feeling
-does not depend on information and may represent shared experiences
channels of communication - ANSWER ✔✔-upward
-downward
-horizontal
-diagonal
-grapevine
upward - ANSWER ✔✔subordinate to superior