NRF Customer Service Exam Questions with correct Answers
Benefits - ✔✔Advantages or rewards of product features
Closed Ended Question - ✔✔Questions that evoke one-word answers
May I help you? NO
Closed ended questions begin with:
Do?
Will?
Can?
Customer Service - ✔✔The acting of taking care of the customer's needs by providing and delivering
professional, helpful, high quality service and assistance before, during and after the customer's
requirements are met.
Features - ✔✔Those things that are physical in nature
Color, size
Appeal to the senses
Touch, taste, smell, sight and sound
Open Ended Questions - ✔✔Questions that can not be answered with a yes or no
Questions that begin with the words:
Who?
What?
When?
How?
Why?
Politely excuse yourself and answer the phone - ✔✔When you are busy helping a customer and the
telephone rings, what should you do?
Benefits - ✔✔Advantages or rewards of product features
Closed Ended Question - ✔✔Questions that evoke one-word answers
May I help you? NO
Closed ended questions begin with:
Do?
Will?
Can?
Customer Service - ✔✔The acting of taking care of the customer's needs by providing and delivering
professional, helpful, high quality service and assistance before, during and after the customer's
requirements are met.
Features - ✔✔Those things that are physical in nature
Color, size
Appeal to the senses
Touch, taste, smell, sight and sound
Open Ended Questions - ✔✔Questions that can not be answered with a yes or no
Questions that begin with the words:
Who?
What?
When?
How?
Why?
Politely excuse yourself and answer the phone - ✔✔When you are busy helping a customer and the
telephone rings, what should you do?
