COM 312 TEST TWO TERMINAL
CERTIFICATION EVALUATION COMPLETE
QUESTIONS WITH FULL SOLUTION
ALREADY PASSED
⩥ When people lose face they may also seek retaliation
Answer: True
⩥ One person's positive face managment may poduce
autonomous face conflict in another.
Answer: True
⩥ Disclaimers are additions to the message that soften the
forcefulness of the message.
Answer: True
⩥ Unless an offense is server, when apologies appear to be
sincere and the offender does not seem likely to repeat the
offense, acceptance is the socially expected result of an apology:
Answer: True
,⩥ An apology is an explanation for behavior when quesitoned
Answer: False
⩥ According to research, apologies and offering some sort of
corrective action were seen as the most appropriate and effective
ways to restore face after a violation:
Answer: True
⩥ All of the following are TRUE regarding the concept of face
EXCEPT:
Answer: It is a stable factor of our personalities.
⩥ We try to get others to encourage, recognize, and approve our
independence, privacy, and contributions. This is
Answer: Autonomous face management.
⩥ All of the following are techniques of preventive face
management EXCEPT:
Answer: Giving an account for our behavior.
, ⩥ If I say, "Is this my table? No one has cleared it yet?" to
indicate uncertainty and receptivity to suggestions, I am using
which type of preventative facework?
Answer: Hedging
⩥ If I indicate that I have good reasons and appropriate
qualifications for the statement I am about to make (e.g. I am
your mom and I care about you, so I want to say...), I am using
which type of preventative facework?
Answer: Credentializing
⩥ If I ask the other to hear me out before getting upset, I am
using which type of preventative facework?
Answer: Appeal for suspended judgment.
⩥ ___ admits an offender's guilt and offer something to make up
for it, while _____ are statements from an offender accepting
blame and expressing regret.
Answer: Concessions; apologies
⩥ A(n)________ is a form of account that acknowledges an
offense has occurred but denies responsibility for it:
CERTIFICATION EVALUATION COMPLETE
QUESTIONS WITH FULL SOLUTION
ALREADY PASSED
⩥ When people lose face they may also seek retaliation
Answer: True
⩥ One person's positive face managment may poduce
autonomous face conflict in another.
Answer: True
⩥ Disclaimers are additions to the message that soften the
forcefulness of the message.
Answer: True
⩥ Unless an offense is server, when apologies appear to be
sincere and the offender does not seem likely to repeat the
offense, acceptance is the socially expected result of an apology:
Answer: True
,⩥ An apology is an explanation for behavior when quesitoned
Answer: False
⩥ According to research, apologies and offering some sort of
corrective action were seen as the most appropriate and effective
ways to restore face after a violation:
Answer: True
⩥ All of the following are TRUE regarding the concept of face
EXCEPT:
Answer: It is a stable factor of our personalities.
⩥ We try to get others to encourage, recognize, and approve our
independence, privacy, and contributions. This is
Answer: Autonomous face management.
⩥ All of the following are techniques of preventive face
management EXCEPT:
Answer: Giving an account for our behavior.
, ⩥ If I say, "Is this my table? No one has cleared it yet?" to
indicate uncertainty and receptivity to suggestions, I am using
which type of preventative facework?
Answer: Hedging
⩥ If I indicate that I have good reasons and appropriate
qualifications for the statement I am about to make (e.g. I am
your mom and I care about you, so I want to say...), I am using
which type of preventative facework?
Answer: Credentializing
⩥ If I ask the other to hear me out before getting upset, I am
using which type of preventative facework?
Answer: Appeal for suspended judgment.
⩥ ___ admits an offender's guilt and offer something to make up
for it, while _____ are statements from an offender accepting
blame and expressing regret.
Answer: Concessions; apologies
⩥ A(n)________ is a form of account that acknowledges an
offense has occurred but denies responsibility for it:
