NURS 321: LEADERSHIP MODULE 2.01 QUESTIONS WITH
ACCURATE ANSWERS
A charge nurse informs a staff nurse that they will be admitting the next patient
that arrives on the unit. The staff nurse states acceptance and then proceeds to
tell the other nurses that the charge nurse is unfair. What type of communication
is the staff nurse displaying? correct answer Passive-aggressive communication
occurs when a person sends an aggressive message in a passive way. It involves
limited verbal exchange by a person who feels strongly about a situation. They
feign withdrawal in an effort to manipulate the situation. They may say yes when
they want to say no and then complain about others behind their back. Passive
communication occurs when a person suffers in silence although they may feel
strongly about the issue. Aggressive communication is direct, threatening, and
condescending.
A nurse leader is introducing a new glucometer protocol to members of the staff.
What method of communication would best be used to make all staff aware of
this change? correct answer Written Communication; Written messages and
texting allow for documentation. Verbal communication is rapid but may result in
fewer people receiving the information than necessary. A telephone call is rapid
and allows the receiver to clarify the message at the time it is given but does not
ensure receipt of the message. Nonverbal communication does not relay a
message and is open for interpretation. It would not clearly communicate the
new protocol.
A nurse manager is assessing the internal climate of communication with a group
of staff members prior to a meeting. What would the manager consider to be a
part of the internal climate of communication? correct answer Values, Feelings,
Stress
A nurse manager is relaying information about staffing changes to the staff on the
night shift. What form of communication is the nurse manager using to deliver
, the changes? correct answer Downward; In downward communication, the
manager relays information to subordinates. In diagonal communication, the
manager interacts with personnel and managers of other departments and
groups such as providers, who are not on the same level of the organizational
hierarchy. In horizontal communication, managers interact with others on the
same hierarchical level as themselves who are managing different segments of
the organization.
A nurse manager wants to increase the effectiveness of communication with a
staff member since the staff member did not respond positively to the same
message previously. What action by the manager would improve the
communication? (Select all that apply.) correct answer Make the message clear
and concise., Use common terminology., Stay positive when sending the
message., Have the staff member state understanding of the message.
Channels of communication include upward communication, downward
communication, horizontal communication, diagonal communication, and
grapevine. correct answer TRUE; Channels of communication used by nurse
leaders and managers include upward (subordinate to superior), downward
(superior to subordinate), horizontal (peer to peer), diagonal (between various
team members and managers at all levels), and grapevine (informal, haphazard,
and considered random).
diagonal communication correct answer between various team members and
managers at all levels
downward communication correct answer superior to subordinate
Effective leadership requires the nurse manager or leader to develop verbal
communication skills in order to decrease tension in relationships, decrease
ACCURATE ANSWERS
A charge nurse informs a staff nurse that they will be admitting the next patient
that arrives on the unit. The staff nurse states acceptance and then proceeds to
tell the other nurses that the charge nurse is unfair. What type of communication
is the staff nurse displaying? correct answer Passive-aggressive communication
occurs when a person sends an aggressive message in a passive way. It involves
limited verbal exchange by a person who feels strongly about a situation. They
feign withdrawal in an effort to manipulate the situation. They may say yes when
they want to say no and then complain about others behind their back. Passive
communication occurs when a person suffers in silence although they may feel
strongly about the issue. Aggressive communication is direct, threatening, and
condescending.
A nurse leader is introducing a new glucometer protocol to members of the staff.
What method of communication would best be used to make all staff aware of
this change? correct answer Written Communication; Written messages and
texting allow for documentation. Verbal communication is rapid but may result in
fewer people receiving the information than necessary. A telephone call is rapid
and allows the receiver to clarify the message at the time it is given but does not
ensure receipt of the message. Nonverbal communication does not relay a
message and is open for interpretation. It would not clearly communicate the
new protocol.
A nurse manager is assessing the internal climate of communication with a group
of staff members prior to a meeting. What would the manager consider to be a
part of the internal climate of communication? correct answer Values, Feelings,
Stress
A nurse manager is relaying information about staffing changes to the staff on the
night shift. What form of communication is the nurse manager using to deliver
, the changes? correct answer Downward; In downward communication, the
manager relays information to subordinates. In diagonal communication, the
manager interacts with personnel and managers of other departments and
groups such as providers, who are not on the same level of the organizational
hierarchy. In horizontal communication, managers interact with others on the
same hierarchical level as themselves who are managing different segments of
the organization.
A nurse manager wants to increase the effectiveness of communication with a
staff member since the staff member did not respond positively to the same
message previously. What action by the manager would improve the
communication? (Select all that apply.) correct answer Make the message clear
and concise., Use common terminology., Stay positive when sending the
message., Have the staff member state understanding of the message.
Channels of communication include upward communication, downward
communication, horizontal communication, diagonal communication, and
grapevine. correct answer TRUE; Channels of communication used by nurse
leaders and managers include upward (subordinate to superior), downward
(superior to subordinate), horizontal (peer to peer), diagonal (between various
team members and managers at all levels), and grapevine (informal, haphazard,
and considered random).
diagonal communication correct answer between various team members and
managers at all levels
downward communication correct answer superior to subordinate
Effective leadership requires the nurse manager or leader to develop verbal
communication skills in order to decrease tension in relationships, decrease
