CLASS D WATER LICENSE –
TEXAS EXAM LATEST UPDATE
2026 ALREADY GRADED A+
The state requires bacteriological sample results be kept _____ years. - ANSWER --5 years
The state requires chemical analysis be kept at least _____ years. - ANSWER --10 years
EPA requires a water system to keep a copy of each consumer confidence report at least _____
years. - ANSWER --5 years
Operators have a responsibility to provide drinking water that meets federal and state
standards. (true/false) - ANSWER --true
Water must be disinfected, delivered at inadequate pressure, and be ample in quantity.
(true/false) - ANSWER --false (adequate pressure)
Utility employees should guard the water supply and facilities from contamination, public
tours, and even terrorism. (true/false) - ANSWER --false (public tours)
A public water system provides the public with piped water for human consumption, serves
at least _____ service connections, and regularly serves at least _____ individuals daily at least
_____
,days out of the year. - ANSWER --15 service connections
25 individuals
60 days out of the year
The water utility field affects everyone because _____. - ANSWER --water is essential to
life and health
Some regional and local agencies impacting the water utility industry are municipal utility
districts, rural water supply corporations, drainage districts, ________, groundwater
conservation districts, and subsidence districts. - ANSWER --river authorities
Public relations (PR) is the relationship between YOU, the water utility employee, and the
_____. - ANSWER --customer
The keys to good customer relations are (1) everything the utility does is PR, (2) customers
are entitled to courteous treatment, (3) every employee is a PR person. (true/false) -
ANSWER --true
Meter readers are the persons with whom customers have the least contact. (true/false) -
ANSWER --false (meter readers often have the most contact)
Meter readers can be ambassadors of goodwill. (true/false) - ANSWER --true
Maintenance crews can warn customers of service interruptions and provide signs and
barriers to protect the public. (true/false) - ANSWER --true
,The plant operator is responsible for treating the water to assure it is safe to drink and use.
(true/false) - ANSWER --true
Water bills should be accurate, itemized, and neat, and payment should be optional. (true/false)
- ANSWER --false (payment not optional)
All employees should be kept informed of utility plans and policies. (true/false) -
ANSWER --true
Complaints should be treated as "griping" and investigated as a last priority. (true/false) -
ANSWER --false
In small water systems the operator is often _____, _____ and _____. - ANSWER --meter
reader, repair crew and pump operator
"Stuffers" sent to customers in billing statements may contain ________.
a. departments to call for service
b. explanations of utility policy
c. a history of the utility
d. tips on water conservation
e. all the above - ANSWER --e. all of the above
Delinquent payment notices should be ________.
a. tactful and tasteful
b. mailed in an envelope
c. businesslike
d. all listed - ANSWER --d. all listed
, EPA requires community water systems to provide customers with a ________ report on the
system's water quality. - ANSWER --yearly
If water quality reports are attractive and easy to ________, they can build goodwill and trust
with
the customer. - ANSWER --understand
Good treatment of employees includes fair wages, benefits, and ________ working
conditions. - ANSWER --safe working conditions
Follow up with a phone call or ________ to make sure everything is satisfactory.
a. postcard
b. email
c. letter
d. a and b - ANSWER --d. postcard or email
The water utility employee should remember customers are entitled to _____ and _____. -
ANSWER --courteous treatment and answers to questions about water
In Texas, water operator licensing is administered by the _____. - ANSWER --TCEQ
All public water systems are required to employ licensed operators even if the system only
_____ treated water bought from another source. - ANSWER --redistributes treated water
Public water systems include cities, municipal utility districts, rural water supply
TEXAS EXAM LATEST UPDATE
2026 ALREADY GRADED A+
The state requires bacteriological sample results be kept _____ years. - ANSWER --5 years
The state requires chemical analysis be kept at least _____ years. - ANSWER --10 years
EPA requires a water system to keep a copy of each consumer confidence report at least _____
years. - ANSWER --5 years
Operators have a responsibility to provide drinking water that meets federal and state
standards. (true/false) - ANSWER --true
Water must be disinfected, delivered at inadequate pressure, and be ample in quantity.
(true/false) - ANSWER --false (adequate pressure)
Utility employees should guard the water supply and facilities from contamination, public
tours, and even terrorism. (true/false) - ANSWER --false (public tours)
A public water system provides the public with piped water for human consumption, serves
at least _____ service connections, and regularly serves at least _____ individuals daily at least
_____
,days out of the year. - ANSWER --15 service connections
25 individuals
60 days out of the year
The water utility field affects everyone because _____. - ANSWER --water is essential to
life and health
Some regional and local agencies impacting the water utility industry are municipal utility
districts, rural water supply corporations, drainage districts, ________, groundwater
conservation districts, and subsidence districts. - ANSWER --river authorities
Public relations (PR) is the relationship between YOU, the water utility employee, and the
_____. - ANSWER --customer
The keys to good customer relations are (1) everything the utility does is PR, (2) customers
are entitled to courteous treatment, (3) every employee is a PR person. (true/false) -
ANSWER --true
Meter readers are the persons with whom customers have the least contact. (true/false) -
ANSWER --false (meter readers often have the most contact)
Meter readers can be ambassadors of goodwill. (true/false) - ANSWER --true
Maintenance crews can warn customers of service interruptions and provide signs and
barriers to protect the public. (true/false) - ANSWER --true
,The plant operator is responsible for treating the water to assure it is safe to drink and use.
(true/false) - ANSWER --true
Water bills should be accurate, itemized, and neat, and payment should be optional. (true/false)
- ANSWER --false (payment not optional)
All employees should be kept informed of utility plans and policies. (true/false) -
ANSWER --true
Complaints should be treated as "griping" and investigated as a last priority. (true/false) -
ANSWER --false
In small water systems the operator is often _____, _____ and _____. - ANSWER --meter
reader, repair crew and pump operator
"Stuffers" sent to customers in billing statements may contain ________.
a. departments to call for service
b. explanations of utility policy
c. a history of the utility
d. tips on water conservation
e. all the above - ANSWER --e. all of the above
Delinquent payment notices should be ________.
a. tactful and tasteful
b. mailed in an envelope
c. businesslike
d. all listed - ANSWER --d. all listed
, EPA requires community water systems to provide customers with a ________ report on the
system's water quality. - ANSWER --yearly
If water quality reports are attractive and easy to ________, they can build goodwill and trust
with
the customer. - ANSWER --understand
Good treatment of employees includes fair wages, benefits, and ________ working
conditions. - ANSWER --safe working conditions
Follow up with a phone call or ________ to make sure everything is satisfactory.
a. postcard
b. email
c. letter
d. a and b - ANSWER --d. postcard or email
The water utility employee should remember customers are entitled to _____ and _____. -
ANSWER --courteous treatment and answers to questions about water
In Texas, water operator licensing is administered by the _____. - ANSWER --TCEQ
All public water systems are required to employ licensed operators even if the system only
_____ treated water bought from another source. - ANSWER --redistributes treated water
Public water systems include cities, municipal utility districts, rural water supply
