HMGT 3260 Final ACTUAL UPDATED QUESTIONS AND CORRECT ANSWERS
You have decided that one of your employees just Note the problem in his file and terminate him
cannot perform to the level that you require You have
documented problems of absenteeism, tardiness, and
lack of attention to detail, and have set up a meeting to
terminate him At the beginning of the meeting, before
you have a chance to terminate him, the employee
mentions that he has a drinking problem What do you
do?"
In which of the following cases would it be advisable to When you are contacted by a governmental agency
consult an attorney?
An amenity could possibly be an event at a club or resort True
that provides a competitive edge
Which of the following should be used if you wish to All of the above
identify new amenities to add to your club?
"In the article ""Time to Remodel the Golf Course?"" the Provide additional interest and challenge
authors listed several play-oriented reason to remodel
Which of the following was one of the reasons?"
Why is it a good idea to carefully evaluate options before Both a and b are correct
deciding to add an amenity to your Club or Resort?
Which of the following is not one of the three reasons They allow managers to more easily select members from the pool of applicants
why amenities are important to a Club or Resort?
, The point of conducting Margin Analysis is to: Measure today's profits and compare them to budgeted and previous years' totals
The net margin of each revenue department contributes True
to the club?s overall operating profi
"Your total a la carte sales for the week is $37,500 and $25
your number of a la carte covers is 1500 What is the
average a la carte revenue for the week?"
Key indicators of labor measure staff productivity True
"If a Labor key indicator from one period seems off from Compare this indicator to the industry average to see if there is cause for concern
past periods, what should you do?"
Harold Geneen writes about two important traits that a Character and Competence
leader should have What are they?
"Your Cost of Average Payroll Hour is $1375 When You wish to understand both why you are under budget and why you are over the
checking into this key indicator, you discover that you industry average
budgeted $1400 for this and during a comparable time
last year your cost was $1350 After checking, you
discover that the industry average is $1200 What does this
information suggest to you?"
According to the course notes, your success as a Ability to manage the numbers
manager ultimately depends on your"
"One of the Operational Implications for the Chef of a Because there are several different types of food outlets and the chef must know
typical 1,000-member country club is that he/she must how to prepare everything from hamburgers to chateaubriand
possess multiple skills This is "
What did Stanley Marcus do when he had to speak to " He took off his coat, tie, and shirt and spoke to them for two hours"
300 "techno-geeks" at Amazon.com?
Establishing standards of operation at your club or resort Demonstrate the core operating philosophies
could help you to
Standards provide managers with measurable behavioral True
objectives
There are five steps involved in developing a standard of Get feedback from members and guests since they are the ones you are trying to
operation What is the first vital step? please
"When you read the Standards of Operations Manual for Minimum expectations for how to operate
ClubCorp of America, you?ll recall that they said these
standards represented the:"
If you wanted to be sure that your club would be in the Develop a long-range view of the future and try to anticipate changes (customer
running for the Baldrige National Quality Award, which of base, regulations, community, society, etc)"
the following would it be wise for you to do?
You have decided that one of your employees just Note the problem in his file and terminate him
cannot perform to the level that you require You have
documented problems of absenteeism, tardiness, and
lack of attention to detail, and have set up a meeting to
terminate him At the beginning of the meeting, before
you have a chance to terminate him, the employee
mentions that he has a drinking problem What do you
do?"
In which of the following cases would it be advisable to When you are contacted by a governmental agency
consult an attorney?
An amenity could possibly be an event at a club or resort True
that provides a competitive edge
Which of the following should be used if you wish to All of the above
identify new amenities to add to your club?
"In the article ""Time to Remodel the Golf Course?"" the Provide additional interest and challenge
authors listed several play-oriented reason to remodel
Which of the following was one of the reasons?"
Why is it a good idea to carefully evaluate options before Both a and b are correct
deciding to add an amenity to your Club or Resort?
Which of the following is not one of the three reasons They allow managers to more easily select members from the pool of applicants
why amenities are important to a Club or Resort?
, The point of conducting Margin Analysis is to: Measure today's profits and compare them to budgeted and previous years' totals
The net margin of each revenue department contributes True
to the club?s overall operating profi
"Your total a la carte sales for the week is $37,500 and $25
your number of a la carte covers is 1500 What is the
average a la carte revenue for the week?"
Key indicators of labor measure staff productivity True
"If a Labor key indicator from one period seems off from Compare this indicator to the industry average to see if there is cause for concern
past periods, what should you do?"
Harold Geneen writes about two important traits that a Character and Competence
leader should have What are they?
"Your Cost of Average Payroll Hour is $1375 When You wish to understand both why you are under budget and why you are over the
checking into this key indicator, you discover that you industry average
budgeted $1400 for this and during a comparable time
last year your cost was $1350 After checking, you
discover that the industry average is $1200 What does this
information suggest to you?"
According to the course notes, your success as a Ability to manage the numbers
manager ultimately depends on your"
"One of the Operational Implications for the Chef of a Because there are several different types of food outlets and the chef must know
typical 1,000-member country club is that he/she must how to prepare everything from hamburgers to chateaubriand
possess multiple skills This is "
What did Stanley Marcus do when he had to speak to " He took off his coat, tie, and shirt and spoke to them for two hours"
300 "techno-geeks" at Amazon.com?
Establishing standards of operation at your club or resort Demonstrate the core operating philosophies
could help you to
Standards provide managers with measurable behavioral True
objectives
There are five steps involved in developing a standard of Get feedback from members and guests since they are the ones you are trying to
operation What is the first vital step? please
"When you read the Standards of Operations Manual for Minimum expectations for how to operate
ClubCorp of America, you?ll recall that they said these
standards represented the:"
If you wanted to be sure that your club would be in the Develop a long-range view of the future and try to anticipate changes (customer
running for the Baldrige National Quality Award, which of base, regulations, community, society, etc)"
the following would it be wise for you to do?
