INTRODUCTION TO OPERATIONS AND SUPPLY
CHAIN MANAGEMENT 2026 FINAL PAPER
REVIEW QUESTIONS ANSWERS BUNDLED
PRACTICE COLLECTION
◉ What does the environmental dimension of ESG include?
Answer: Information on climate change, greenhouse gas emissions,
waste management, recycling, pollution, energy efficiency, and water
management.
◉ What does the social dimension of ESG cover?
Answer: Employee safety, health, working conditions, diversity,
equity, inclusion, customer satisfaction, and community
engagement.
◉ What is the main purpose of an organization as a system?
Answer: To generate a profit.
◉ What are the three main functional areas of an organization?
Answer: Operations, Finance, and Marketing.
◉ What levels of planning exist in operations management?
, Answer: Top (Strategic/long term), Middle (Tactical/medium term),
Bottom (Operational/short term).
◉ What is the focus of tactical planning in operations management?
Answer: Sales and operational planning, identifying customer
demands for products and services.
◉ What are the four Vs that characterize goods and services?
Answer: Volume, Variety, Variation, and Visibility.
◉ What is servitisation?
Answer: A transformation process where manufacturing
organizations embrace a service orientation to satisfy customer
needs and enhance performance.
◉ What is the role of an operations manager in terms of manpower?
Answer: Selection, mentoring, training, and rewarding of the
workforce.
◉ What does the management aspect of the eight Ms entail?
Answer: Assisting with setting up organizational structures for
planning, organizing, leading, and controlling.
CHAIN MANAGEMENT 2026 FINAL PAPER
REVIEW QUESTIONS ANSWERS BUNDLED
PRACTICE COLLECTION
◉ What does the environmental dimension of ESG include?
Answer: Information on climate change, greenhouse gas emissions,
waste management, recycling, pollution, energy efficiency, and water
management.
◉ What does the social dimension of ESG cover?
Answer: Employee safety, health, working conditions, diversity,
equity, inclusion, customer satisfaction, and community
engagement.
◉ What is the main purpose of an organization as a system?
Answer: To generate a profit.
◉ What are the three main functional areas of an organization?
Answer: Operations, Finance, and Marketing.
◉ What levels of planning exist in operations management?
, Answer: Top (Strategic/long term), Middle (Tactical/medium term),
Bottom (Operational/short term).
◉ What is the focus of tactical planning in operations management?
Answer: Sales and operational planning, identifying customer
demands for products and services.
◉ What are the four Vs that characterize goods and services?
Answer: Volume, Variety, Variation, and Visibility.
◉ What is servitisation?
Answer: A transformation process where manufacturing
organizations embrace a service orientation to satisfy customer
needs and enhance performance.
◉ What is the role of an operations manager in terms of manpower?
Answer: Selection, mentoring, training, and rewarding of the
workforce.
◉ What does the management aspect of the eight Ms entail?
Answer: Assisting with setting up organizational structures for
planning, organizing, leading, and controlling.
