QUESTIONS WITH VERIFIED ANSWERS 2026
| Complete Review Pack | A+
• What level of administrative chief fire officer is responsible for managing the activities
of several fire companies within a defined geographic area, usually in more than one fire
station? -✓✓Battalion Chief
• Who must take corrective action if an investigation confirms a harassment complaint
has merit? -✓✓the fire chief
• Management is the science of using ____ to achieve ____. -✓✓available
resources/desired results
• One of Taylor's four principles was to replace rule-of-thumb work methods with -
✓✓methods based on scientific study of the tasks
• The formal fire department organization considers a fire officer to be the representative
of whom -✓✓the fire chief
• Most experts believe that span of control should extend to no more than a specific
number of people. What is that number? -✓✓5
• What type of study was used to greatly improve performance in the fire fighter combat
challenge? -✓✓time and motion
• What can a fire officer do to improve his effectiveness in handling an unpopular order?
-✓✓determine the history behind the order
• There are several things a department might do as part of compliance with a consent
decree. What is one such thing? -✓✓Engage in community outreach
• What does a Theory X manager believe? -✓✓that people do not like to work
• Taylor's unflattering characterization of workers viewed them as cheap, stupid, and -
✓✓interchangeable
• A Theory Y manager believes that people need to be ___, not ___. -✓✓encouraged /
controlled
• What term does the international association of fire chiefs use for a fire officer 1? -
✓✓supervising fire officer
,• Fire officers should act as if someone is always ___ when they are out of the station?
-✓✓documenting their actions
• Which of the four functions of management means guiding or directing in a course of
action to include motivating, guiding, training, and directing employees? -✓✓leading
• Looking beyond the physical attributes of individuals and matching the individuals
strengths with the organizations needs in order for the organization, the individual, and
the officer to be successful is a must for the fire officer to maintain? -✓✓cultural
diversity
• Fire officer should consult their supervisors if they are going to make a decision that -
✓✓goes beyond their scope of authority
• what level of fire officer is generally associated as being the senior non-chief officer in
a department -✓✓2
• What is the term for the set of guidelines that a department establishes for fire fighters
-✓✓discipline
• With blank, the specific assignment of a task to an individual makes that person
responsible for completing the task and prevents duplication of job assignments -
✓✓division of labor
• fire fighters usually report to a company officer who is typically invested with a rank.
what is one of those ranks? -✓✓captain
• what condition could ensue if it was not for the principle of unity of command? -✓✓fire
fighters could receive multiple possibly conflicting orders from different officers
• what type of information is included in the first part of a beginning of shift report? -
✓✓staffing
• when officers are preparing to present a class on a topic, what, whom should they
consult first? -✓✓their personal training library
• what were building codes originally developed to prevent? -✓✓building collapse
• if fire officers have the authority to solve a given problem that has come up, what
should they do about involving their supervisors first? -✓✓nothing; they should go
ahead and make a decision
,• what type of fire department uses full-time career personnel along with volunteer or
paid-on-call personnel to staff the department? -✓✓combination
• what are the primary causes of death to fire fighters operating in a burning structure? -
✓✓flashover and structural collapse
• which of the following is not a method of looking at the organization of a fire
department? -✓✓hazards
• according to the NFPA, about what percentage of American fire fighters are
volunteers? -✓✓72 percent
• what roles did the participants in the administrative fire officer survey favor between
themselves, their fire officers, and the running of the fire stations? -✓✓chiefs will be
available for consultation, but the fire officers will run their stations
• The beginning of shift report is normally due to the Battalion or District Chief within
what amount of time after the start of the shift -✓✓15 minutes
• How does diversity affect fire departments -✓✓They should tailor their service to meet
the culturally diverse needs of the community
• Which industry played a major role in the development of their first model building -
✓✓The insurance industry
• Human resource management is built from to generalize schools of management
thought. What is one of those schools -✓✓Scientific
• Historically how did the American fire service orginate -✓✓As communities of Civilian
volunteers
• In 1871 two major American fires occurred which would change the way the country
viewed and responded to fire. What was one of those fires -✓✓The Great Chicago Fire
• According to the International Association of Fire Chiefs, a person who worked as a
managing Fire officer for three to five years, is certified at the NFPA Fire officer 3 level,
that has accomplished a formal education equivalent to a bachelor's degree is known as
a -✓✓Administrative Fire officer
• With the invention of technical fire fighting equipment what is the most important
resource on a fire scene -✓✓Firefighters
• The fire chief has the ultimate operational responsibilities in a fire department. Who
has the ultimate administrator responsibility -✓✓The fire chief
, • Which of the four functions of management deals with developing a scheme, program,
or method that is worked out beforehand to accomplish an objective -✓✓Planning
• What type of organizational document is developed by various government or
government authorized organizations to implement a law that has been passed by a
government body -✓✓Regulation
• What is one of the recommendations for helping fire officers develop technical
competencies within their companies -✓✓Use problem-solving scenarios
• What type of organizations do private Industries or non-governmental organizations
used to provide fire protection to factories, processing plants, and large private facilities
-✓✓Fire brigades
• What is the lowest level of Fire officer that can be in a chief officer position -✓✓Fire
officer 3
• According to the 1993 amended EEOC guidelines, under what circumstances, if any,
are employers liable for the acts of those who work for them -✓✓Anytime they knew or
should have known about the behavior and did nothing about it
• When an officer tells subordinates that he does not agree with unpopular orders, but
the orders have to be enforced anyway, what is the result -✓✓The officers authority
and supervisory ability is undermined
• Blank is the complex system of inherent attributes that determine a person's moral and
ethical actions and reactions -✓✓Integrity
• What agency enforces the federal laws establishing the civil rights of Americans -
✓✓Equal employment opportunity commission
• What type of organizational document was developed to provide definite guidelines for
present and future actions -✓✓Policy
• Historically what did it mean if your house had a fire mark on it -✓✓The house was
covered by insurance
• Which of the four functions of management is used when a fire officer consider the
impact on the budget before making purchases -✓✓Controlling
• what kind of behavior can be described as consistent with the Department's core
values, mission statement, and values statements -✓✓Ethical Behavior