Six Sigma Techniques for
Improvement
What are the four categories of benefits you need to consider when doing a cost-benefit
analysis? - answer-Unquantifiable
-Tangible
-Quantifiable
-Intangible
1.Day 5
2.Day 2
3.Day 1
4.Day 3.
5. Day 4 - answer1.Final refinements were made and the new packing process was
documented as standard work
2.The packing process in the mailroom was observed and mapped to identify waste
3.Project ground rules were established for project roles, responsibilities, and resources
4.The team brainstormed ideas for process improvement in the Shipping Department
5.Improvements were implemented, evaluated, and adjusted
1.Prioritize a list of possible solutions and conduct a pilot test
2.Try out a solution on the process and assess results
3.Identify the problem and explore its root causes
4.Implement the finalized solution - answer1.Do
2.Check
3.Plan
4.Act
You're a Yellow Belt employed by a national car rental company that wants you to deal
with customer flow issues using a Kaizen event.
Sequence the activities according to the steps in a Kaizen event. - answer1.Create a
rating table to determine which of several processes to target first
2.Ask a colleague to join the team as a Lean facilitator
3.Video and study the current customer service process
4.Check the process for issues such as waiting
5.Review the current state map and search for ways to improve the process
6.Create new standards and train staff
Improvement
What are the four categories of benefits you need to consider when doing a cost-benefit
analysis? - answer-Unquantifiable
-Tangible
-Quantifiable
-Intangible
1.Day 5
2.Day 2
3.Day 1
4.Day 3.
5. Day 4 - answer1.Final refinements were made and the new packing process was
documented as standard work
2.The packing process in the mailroom was observed and mapped to identify waste
3.Project ground rules were established for project roles, responsibilities, and resources
4.The team brainstormed ideas for process improvement in the Shipping Department
5.Improvements were implemented, evaluated, and adjusted
1.Prioritize a list of possible solutions and conduct a pilot test
2.Try out a solution on the process and assess results
3.Identify the problem and explore its root causes
4.Implement the finalized solution - answer1.Do
2.Check
3.Plan
4.Act
You're a Yellow Belt employed by a national car rental company that wants you to deal
with customer flow issues using a Kaizen event.
Sequence the activities according to the steps in a Kaizen event. - answer1.Create a
rating table to determine which of several processes to target first
2.Ask a colleague to join the team as a Lean facilitator
3.Video and study the current customer service process
4.Check the process for issues such as waiting
5.Review the current state map and search for ways to improve the process
6.Create new standards and train staff
