NCCT Medical Assistant Latest Practice
Exam I Page |1
NCCT Medical Assistant Latest Practice
Exam 1 / Medical Assistant Certification
Exam (NCMA) Latest Practice Test Bank
with 530 Questions and Correct
Answers/ National Certified Medical
Assistant NCMA Exam
when writing a business letter, the salutation of a letter should be followed by which punctuation
mark?
a. Comma
P a g e 1 | 100
, NCCT Medical Assistant Latest Practice
Exam I Page |2
b. Semicolon
c. Asterisk
d. Colon –
Correct Answer :d. Colon
when handling a patient complaint, which one of the following would be most appropriate?
a. If the patient is angry, matches/her anger level, and she will calm down.
b. take all complaints seriously and take thorough notes
c. refused to talk to patients who are complaining; the doctor should handle them.
d. no correct answer –
Correct Answer :b. take all complaints seriously and take thorough notes
body language, body posture, space and distance are all examples of _____?
a. non-verbal communication b. verbal communication
c. written communication
d. all answers are correct
- Correct Answer :a. nonverbal communication
what is the suggested procedure for canceling an appointment in the appointment book?
a. Erase the entry and write in the new appointment
b. Put"white-out" over the entry and write on top
c. Scribble out the entry and indicate your initials
d. Mark through the entry with a single red line –
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, NCCT Medical Assistant Latest Practice
Exam I Page |3
Correct Answer :d. Mark through the entry with a single red line
the amount an insured patient must pay towards claims each year for the insurance company will pay
for medical treatment is known as the_____?
a. covered amount
b. deductible
c. explanation of benefits
d. co-pay –
Correct Answer :b. deductible
instructions to an insurance company about where and to whom to make payment are called_____?
a. payment agreements
b. assignment of benefits
c. benefit accommodations
d. assignment of payments –
Correct Answer :b. assignment of benefits
the Internal Revenue Service issues a_____ to medical groups or solo practices for income tax
purposes
a. Social Security number
b. federal tax identification number
c. state tax number
d. insurance ID number –
Correct Answer :b. federal tax identification number
P a g e 3 | 100
, NCCT Medical Assistant Latest Practice
Exam I Page |4
an office appointment calendar or book must record not only the name of the patient and the start
time of appointment, but also indicate the_____?
a. duration of the appointment
b. relationship to the patient c. Social Security number of the patient
d. insurance provider's contact information –
Correct Answer :a. duration of the appointment
a 12 month period selected for financial purposes is called a_____year.
a. fiscal
b. financial
c. fiduciary
d. accounting –
Correct Answer :a. fiscal
each prescription for a controlled substance requires the physician signature and a_____registration
number
a. DEA
b. EPA
c. FDA
d. CDC –
Correct Answer :a. DEA
determining whether a particular medical treatment i.e. surgery, tests will be covered under a patient's
insurance policy contract involves a process known as_____?
P a g e 4 | 100
Exam I Page |1
NCCT Medical Assistant Latest Practice
Exam 1 / Medical Assistant Certification
Exam (NCMA) Latest Practice Test Bank
with 530 Questions and Correct
Answers/ National Certified Medical
Assistant NCMA Exam
when writing a business letter, the salutation of a letter should be followed by which punctuation
mark?
a. Comma
P a g e 1 | 100
, NCCT Medical Assistant Latest Practice
Exam I Page |2
b. Semicolon
c. Asterisk
d. Colon –
Correct Answer :d. Colon
when handling a patient complaint, which one of the following would be most appropriate?
a. If the patient is angry, matches/her anger level, and she will calm down.
b. take all complaints seriously and take thorough notes
c. refused to talk to patients who are complaining; the doctor should handle them.
d. no correct answer –
Correct Answer :b. take all complaints seriously and take thorough notes
body language, body posture, space and distance are all examples of _____?
a. non-verbal communication b. verbal communication
c. written communication
d. all answers are correct
- Correct Answer :a. nonverbal communication
what is the suggested procedure for canceling an appointment in the appointment book?
a. Erase the entry and write in the new appointment
b. Put"white-out" over the entry and write on top
c. Scribble out the entry and indicate your initials
d. Mark through the entry with a single red line –
P a g e 2 | 100
, NCCT Medical Assistant Latest Practice
Exam I Page |3
Correct Answer :d. Mark through the entry with a single red line
the amount an insured patient must pay towards claims each year for the insurance company will pay
for medical treatment is known as the_____?
a. covered amount
b. deductible
c. explanation of benefits
d. co-pay –
Correct Answer :b. deductible
instructions to an insurance company about where and to whom to make payment are called_____?
a. payment agreements
b. assignment of benefits
c. benefit accommodations
d. assignment of payments –
Correct Answer :b. assignment of benefits
the Internal Revenue Service issues a_____ to medical groups or solo practices for income tax
purposes
a. Social Security number
b. federal tax identification number
c. state tax number
d. insurance ID number –
Correct Answer :b. federal tax identification number
P a g e 3 | 100
, NCCT Medical Assistant Latest Practice
Exam I Page |4
an office appointment calendar or book must record not only the name of the patient and the start
time of appointment, but also indicate the_____?
a. duration of the appointment
b. relationship to the patient c. Social Security number of the patient
d. insurance provider's contact information –
Correct Answer :a. duration of the appointment
a 12 month period selected for financial purposes is called a_____year.
a. fiscal
b. financial
c. fiduciary
d. accounting –
Correct Answer :a. fiscal
each prescription for a controlled substance requires the physician signature and a_____registration
number
a. DEA
b. EPA
c. FDA
d. CDC –
Correct Answer :a. DEA
determining whether a particular medical treatment i.e. surgery, tests will be covered under a patient's
insurance policy contract involves a process known as_____?
P a g e 4 | 100
