HTMP Year 1 Study Guide ACTUAL UPDATED QUESTIONS AND CORRECT
ANSWERS
accommodations Hotels, resorts, motels, hostels, vacation ownership, bed & breakfast properties,
recreational vehicles & camping
R.A.V.E. Respect And Value Everyone
, 5/9/26, 3:46 PM HTMP Year 1 Study Guide Flashcards | Quizlet
Destination Marketing Organization (DMO) Attracts visitors and conventions to a specific destination often a convention &
visitors bureau
Types of Accommodations Commercial hotels, Airport hotels, All-Suite hotels, Extended-Stay hotels,
Residential hotels, Resort hotels, Vacation Ownership Properties, Casino hotels,
Conference & Convention Centers, Bed & Breakfast Hotels, Cruise ships
Soft Skills Desirable qualities that include common sense, the ability to deal with people,
and a positive, flexible attitude.
Executive Level Positions A leader given the responsibility to manage the affairs o fan organization and the
authority to make decisions within specified boundaries
Resume A brief written account of personal, educational, and professional qualifications
and experience, for use by an applicant when applying for a job.
Stages of Guest Cycle Pre-Arrival, Arrival, Occupancy, Departure
Performance Standards A list used to provide the employee with specific performance expectations for
each major duty. They are the observable behaviors and actions that explain how
the job is to be done.
Guest Service Measurement (GSM) Used to measure guest satisfaction. Ask guests to give feedback about their guest
experience to determine success or the need for change.
Point of Sale (POS) Location, also known as "checkout", where a transaction occurs. For example,
checkout terminal at supermarket
Sensitive Information A person's information that is confidential and not available to the public, such as
Social Security Number, a driver's license number or state identification card
numbers, bank account numbers, or credit/debit card numbers
Profit and Loss Report (P & L) Financial statement that summarizes the revenues, costs, and expenses incurred
by a business during a specific period of time
Written Communication To write brief, accurate, well organized, grammatically correct, effective and
persuasive in a letter, note, report, or email.
Nonverbal Communication Getting message across without using words, such as gesture, facial, expressions,
and voice tones.
Workplace Etiquette Proper way to handle ones self in the work place, the rules help to build a
professional image at work. It covers how you should dress, use names, use
person to person communication, and phone etiquette
Uniformed Service Part of Front Office Operations to support guest transactions and services mainly
during the Guest Cycle stages of Arrival and Departure.
https://quizlet.com/337747751/htmp-year-1-study-guide-flash-cards/ 2/5
ANSWERS
accommodations Hotels, resorts, motels, hostels, vacation ownership, bed & breakfast properties,
recreational vehicles & camping
R.A.V.E. Respect And Value Everyone
, 5/9/26, 3:46 PM HTMP Year 1 Study Guide Flashcards | Quizlet
Destination Marketing Organization (DMO) Attracts visitors and conventions to a specific destination often a convention &
visitors bureau
Types of Accommodations Commercial hotels, Airport hotels, All-Suite hotels, Extended-Stay hotels,
Residential hotels, Resort hotels, Vacation Ownership Properties, Casino hotels,
Conference & Convention Centers, Bed & Breakfast Hotels, Cruise ships
Soft Skills Desirable qualities that include common sense, the ability to deal with people,
and a positive, flexible attitude.
Executive Level Positions A leader given the responsibility to manage the affairs o fan organization and the
authority to make decisions within specified boundaries
Resume A brief written account of personal, educational, and professional qualifications
and experience, for use by an applicant when applying for a job.
Stages of Guest Cycle Pre-Arrival, Arrival, Occupancy, Departure
Performance Standards A list used to provide the employee with specific performance expectations for
each major duty. They are the observable behaviors and actions that explain how
the job is to be done.
Guest Service Measurement (GSM) Used to measure guest satisfaction. Ask guests to give feedback about their guest
experience to determine success or the need for change.
Point of Sale (POS) Location, also known as "checkout", where a transaction occurs. For example,
checkout terminal at supermarket
Sensitive Information A person's information that is confidential and not available to the public, such as
Social Security Number, a driver's license number or state identification card
numbers, bank account numbers, or credit/debit card numbers
Profit and Loss Report (P & L) Financial statement that summarizes the revenues, costs, and expenses incurred
by a business during a specific period of time
Written Communication To write brief, accurate, well organized, grammatically correct, effective and
persuasive in a letter, note, report, or email.
Nonverbal Communication Getting message across without using words, such as gesture, facial, expressions,
and voice tones.
Workplace Etiquette Proper way to handle ones self in the work place, the rules help to build a
professional image at work. It covers how you should dress, use names, use
person to person communication, and phone etiquette
Uniformed Service Part of Front Office Operations to support guest transactions and services mainly
during the Guest Cycle stages of Arrival and Departure.
https://quizlet.com/337747751/htmp-year-1-study-guide-flash-cards/ 2/5
