NCCT MEDICAL ASSISTANT UPDATED FINALS
EXAMS QUESTIONS AND ANSWERS SURE A+
✔✔Active listening requires - ✔✔Being attuned to what the other person is saying and
what they are communicating nonverbally
✔✔In order for verbal communication between two people to be effective, the sender's
message must be - ✔✔All of the above
Complete, cohesive, clear and concise
✔✔In the United States, what do most people consider a comfortable personal space
for dealing on a personal (not intimate) level with another individual? - ✔✔Between 1-
1/2 and 4 feet
✔✔The use of a defense mechanism in which a person unconsciously ascribes ther
own undesirable acts or impulses to someone else is known as - ✔✔Projection
✔✔According to Maslow's hierarchy of needs, what is the first level of need that people
must satisfy before all others? - ✔✔Physiological and survival needs
✔✔A cultural broker is someone who - ✔✔Acts as an intermediary or advocate for
another person or cultural group within the health care community
✔✔When interviewing a patient, which of the following types of questions prompts only
a yes or no question? - ✔✔Closed question
✔✔Which of the following does NOT initially occur when a person is exposed to an
acute stressor? - ✔✔Triggering of the parasympathetic nervous system
✔✔In order, what are the four stages of job burnout? - ✔✔Honeymoon, reality,
dissatisfaction, a sad state
,✔✔Which of the following activities does NOT relieve stress? - ✔✔Gladly accepting all
assigned work
✔✔The symptoms lethargy and weight loss can be associated with which of the
following conditions? - ✔✔All of the above
AIDS, cancer, end-stage renal disease
✔✔According to Dr. Kubler-Ross, what are the most likely stages of grief experienced
by a patient with a life-threatening illness, in order? - ✔✔Denial, anger, bargaining,
depression, acceptance
✔✔Which of the following management styles offers rewards to subordinates in terms of
teamwork, recognition by other workers, and self-actualization? - ✔✔Participatory
management
✔✔If an office manager is using a teamwork approach, what is the first step in getting
the team started? - ✔✔Developing a work statement with the team
✔✔As an office manager, when is the best time to carry out a salary review for
employees? - ✔✔At the beginning of each year
✔✔A medical assistant who functions as a human resources manager is responsible for
developing and updating which of the following documents? - ✔✔Office policy manual
✔✔Which of the following actions during an initial employment interview is
discouraged? - ✔✔Offering the applicant the job at that time
✔✔The standard rate of overtime pay for administrative or clinical medical assistants is
generally - ✔✔At least one-and-one-half times the regular hourly rate for each hour over
40 in a week
✔✔Medical assistants and other individuals who handle finances in the medical office
should - ✔✔Be bonded
✔✔When must a medical assistant functioning as an office manager pay federal and
state taxes related to employee wages? - ✔✔Quarterly
✔✔What type of nutrients can be converted into energy? - ✔✔All of the above
Carbohydrates, fats and proteins
✔✔Unhealthy trans unsaturated fatty acids are found in - ✔✔stick margarine
, ✔✔Which of the following statements is NOT true regarding a person's basal metabolic
rate (BMR)? - ✔✔It is higher in people who have a large percentage of body fat
✔✔According to the new food pyramid issued by the U.S. Department of Agriculture,
what is the recommended daily intake of vegetables? - ✔✔2-1/2 cups
✔✔What are the main inorganic nutrients that act as antioxidants? - ✔✔Vitamins A, C,
and E, and the mineral selenium
✔✔What type of diabetes mellitus requires the individual to take insulin regularly -
✔✔Type I only
✔✔What is the cardiovascular disease in which arteries narrow due to inner deposition
of cholesterol and fat? - ✔✔Atherosclerosis
✔✔Cancerous cells that are derived from epithelial cells are known as - ✔✔Carcinomas
✔✔Which of the following characteristics does NOT distinguish a virus from other types
of microorganisms? - ✔✔Viruses produce spores
✔✔An organism that serves as a carrier of a disease to another organism such as a
human is known as a(n) - ✔✔Vector
✔✔Which of the following currently available vaccines are contraindicated in pregnant
women, immuncompromised patients, and those with active AIDS? - ✔✔MMR, varicella
and zoster
✔✔Pathogenic microorganisms, cancer cells, and transplanted tissues are initially
recognized as foreign by - ✔✔Macrophages and helper T cells
✔✔The biggest concern regarding the infectious diseases methicillin-resistant
Staphylococcus aureus (MRSA) and tuberculosis is that - ✔✔they are highly drug-
resistant, limiting antibiotic treatment options
✔✔Which of the followng is NOT a characteristic of Hepatitis A infection? - ✔✔It
becomes a chronic infection
✔✔Which of the following is progressive nuerologic disorder in which brain cells
degenerate due to an absence of dopamine in the brain, causing rigid muscles and
akinesia? - ✔✔Parkinson disease
✔✔Which of the following is the neurotransmitter released at the neuromuscular
junction between axons of motor neurons and the motor end plate? - ✔✔Acetylcholine
EXAMS QUESTIONS AND ANSWERS SURE A+
✔✔Active listening requires - ✔✔Being attuned to what the other person is saying and
what they are communicating nonverbally
✔✔In order for verbal communication between two people to be effective, the sender's
message must be - ✔✔All of the above
Complete, cohesive, clear and concise
✔✔In the United States, what do most people consider a comfortable personal space
for dealing on a personal (not intimate) level with another individual? - ✔✔Between 1-
1/2 and 4 feet
✔✔The use of a defense mechanism in which a person unconsciously ascribes ther
own undesirable acts or impulses to someone else is known as - ✔✔Projection
✔✔According to Maslow's hierarchy of needs, what is the first level of need that people
must satisfy before all others? - ✔✔Physiological and survival needs
✔✔A cultural broker is someone who - ✔✔Acts as an intermediary or advocate for
another person or cultural group within the health care community
✔✔When interviewing a patient, which of the following types of questions prompts only
a yes or no question? - ✔✔Closed question
✔✔Which of the following does NOT initially occur when a person is exposed to an
acute stressor? - ✔✔Triggering of the parasympathetic nervous system
✔✔In order, what are the four stages of job burnout? - ✔✔Honeymoon, reality,
dissatisfaction, a sad state
,✔✔Which of the following activities does NOT relieve stress? - ✔✔Gladly accepting all
assigned work
✔✔The symptoms lethargy and weight loss can be associated with which of the
following conditions? - ✔✔All of the above
AIDS, cancer, end-stage renal disease
✔✔According to Dr. Kubler-Ross, what are the most likely stages of grief experienced
by a patient with a life-threatening illness, in order? - ✔✔Denial, anger, bargaining,
depression, acceptance
✔✔Which of the following management styles offers rewards to subordinates in terms of
teamwork, recognition by other workers, and self-actualization? - ✔✔Participatory
management
✔✔If an office manager is using a teamwork approach, what is the first step in getting
the team started? - ✔✔Developing a work statement with the team
✔✔As an office manager, when is the best time to carry out a salary review for
employees? - ✔✔At the beginning of each year
✔✔A medical assistant who functions as a human resources manager is responsible for
developing and updating which of the following documents? - ✔✔Office policy manual
✔✔Which of the following actions during an initial employment interview is
discouraged? - ✔✔Offering the applicant the job at that time
✔✔The standard rate of overtime pay for administrative or clinical medical assistants is
generally - ✔✔At least one-and-one-half times the regular hourly rate for each hour over
40 in a week
✔✔Medical assistants and other individuals who handle finances in the medical office
should - ✔✔Be bonded
✔✔When must a medical assistant functioning as an office manager pay federal and
state taxes related to employee wages? - ✔✔Quarterly
✔✔What type of nutrients can be converted into energy? - ✔✔All of the above
Carbohydrates, fats and proteins
✔✔Unhealthy trans unsaturated fatty acids are found in - ✔✔stick margarine
, ✔✔Which of the following statements is NOT true regarding a person's basal metabolic
rate (BMR)? - ✔✔It is higher in people who have a large percentage of body fat
✔✔According to the new food pyramid issued by the U.S. Department of Agriculture,
what is the recommended daily intake of vegetables? - ✔✔2-1/2 cups
✔✔What are the main inorganic nutrients that act as antioxidants? - ✔✔Vitamins A, C,
and E, and the mineral selenium
✔✔What type of diabetes mellitus requires the individual to take insulin regularly -
✔✔Type I only
✔✔What is the cardiovascular disease in which arteries narrow due to inner deposition
of cholesterol and fat? - ✔✔Atherosclerosis
✔✔Cancerous cells that are derived from epithelial cells are known as - ✔✔Carcinomas
✔✔Which of the following characteristics does NOT distinguish a virus from other types
of microorganisms? - ✔✔Viruses produce spores
✔✔An organism that serves as a carrier of a disease to another organism such as a
human is known as a(n) - ✔✔Vector
✔✔Which of the following currently available vaccines are contraindicated in pregnant
women, immuncompromised patients, and those with active AIDS? - ✔✔MMR, varicella
and zoster
✔✔Pathogenic microorganisms, cancer cells, and transplanted tissues are initially
recognized as foreign by - ✔✔Macrophages and helper T cells
✔✔The biggest concern regarding the infectious diseases methicillin-resistant
Staphylococcus aureus (MRSA) and tuberculosis is that - ✔✔they are highly drug-
resistant, limiting antibiotic treatment options
✔✔Which of the followng is NOT a characteristic of Hepatitis A infection? - ✔✔It
becomes a chronic infection
✔✔Which of the following is progressive nuerologic disorder in which brain cells
degenerate due to an absence of dopamine in the brain, causing rigid muscles and
akinesia? - ✔✔Parkinson disease
✔✔Which of the following is the neurotransmitter released at the neuromuscular
junction between axons of motor neurons and the motor end plate? - ✔✔Acetylcholine
