NAB RCAL UPDATED EXAMS TEST PAPER
QUESTIONS AND ANSWERS SURE A+
✔✔Values - ✔✔the ideas, beliefs, and attitudes about what is important that help guide
the way you live
✔✔Morals - ✔✔the rules people develop as a result of cultural values and norms
✔✔humanitarian - ✔✔concerned with human welfare; a person devoted to helping
humanity
✔✔religious - ✔✔relating to religion; having a belief in religion
✔✔civic - ✔✔pertaining to a city or citizen
✔✔management by wandering around - ✔✔A face-to-face communication technique in
which a manager walks around a work area and talks informally with employees about
issues and concerns.
✔✔articles of incorporation - ✔✔a written legal document that defines ownership and
operating procedures and conditions for the business
✔✔By-laws - ✔✔local laws or regulations made by local councils that apply to residents
in local areas
✔✔Charter - ✔✔A legal document giving certain rights to a person or company
✔✔Constitution - ✔✔A written plan of government
✔✔Governing Rules - ✔✔to rule over by right of authority: to govern a nation. to
exercise a directing or restraining influence over; guide: the motives governing a
decision.
, ✔✔philosophy - ✔✔A system of beliefs and values
✔✔mission - ✔✔a special duty or function which a person or group is sent out to do
✔✔social worker - ✔✔a mental health professional who counsels patients and provides
a link between the patient and the treatment center
✔✔council president - ✔✔the leader of a city/village council has this title
✔✔governing body - ✔✔Grand Council
✔✔procedure - ✔✔An established or official way of doing something
✔✔Corporate Compliance Programs - ✔✔corporate codes and training programs
designed to prevent crimes and ethical violations
✔✔management process (four management functions) - ✔✔planning, organizing,
leading, and controlling (POLC)
✔✔False Claims Act - ✔✔An act that allows employees to sue employers on behalf of
the federal government for fraud against the government. The employee retains a share
of the recovery as a reward for his or her efforts.
✔✔Independent Contractor - ✔✔any person who agrees to perform a service for a fee
and who is not subject to the control of those for whom the service is performed
✔✔Conflict occurs because of perceived differences and the meaning we attached to
them note than the differences themselves - ✔✔True
✔✔Latent Conflict - ✔✔Occurs when the potential for conflict exists because of different
needs, values, or interests.
✔✔conflict emergence - ✔✔Occurs when a triggering event leads to the beginning of
the conflict
✔✔conflict escalation - ✔✔Emergence of the conflict may be followed quickly by
settlement or resolution, or it could be followed by escalation, which can become very
destructive.
✔✔Hurting Stalemate - ✔✔Theory that conflict resolution truly begins when both sides
realize that they cannot win and that the costs of fighting have risen too high.
✔✔De-escalation/negotiation - ✔✔Can be temporary or can be part of a broader trend
toward settlement or resolution.
QUESTIONS AND ANSWERS SURE A+
✔✔Values - ✔✔the ideas, beliefs, and attitudes about what is important that help guide
the way you live
✔✔Morals - ✔✔the rules people develop as a result of cultural values and norms
✔✔humanitarian - ✔✔concerned with human welfare; a person devoted to helping
humanity
✔✔religious - ✔✔relating to religion; having a belief in religion
✔✔civic - ✔✔pertaining to a city or citizen
✔✔management by wandering around - ✔✔A face-to-face communication technique in
which a manager walks around a work area and talks informally with employees about
issues and concerns.
✔✔articles of incorporation - ✔✔a written legal document that defines ownership and
operating procedures and conditions for the business
✔✔By-laws - ✔✔local laws or regulations made by local councils that apply to residents
in local areas
✔✔Charter - ✔✔A legal document giving certain rights to a person or company
✔✔Constitution - ✔✔A written plan of government
✔✔Governing Rules - ✔✔to rule over by right of authority: to govern a nation. to
exercise a directing or restraining influence over; guide: the motives governing a
decision.
, ✔✔philosophy - ✔✔A system of beliefs and values
✔✔mission - ✔✔a special duty or function which a person or group is sent out to do
✔✔social worker - ✔✔a mental health professional who counsels patients and provides
a link between the patient and the treatment center
✔✔council president - ✔✔the leader of a city/village council has this title
✔✔governing body - ✔✔Grand Council
✔✔procedure - ✔✔An established or official way of doing something
✔✔Corporate Compliance Programs - ✔✔corporate codes and training programs
designed to prevent crimes and ethical violations
✔✔management process (four management functions) - ✔✔planning, organizing,
leading, and controlling (POLC)
✔✔False Claims Act - ✔✔An act that allows employees to sue employers on behalf of
the federal government for fraud against the government. The employee retains a share
of the recovery as a reward for his or her efforts.
✔✔Independent Contractor - ✔✔any person who agrees to perform a service for a fee
and who is not subject to the control of those for whom the service is performed
✔✔Conflict occurs because of perceived differences and the meaning we attached to
them note than the differences themselves - ✔✔True
✔✔Latent Conflict - ✔✔Occurs when the potential for conflict exists because of different
needs, values, or interests.
✔✔conflict emergence - ✔✔Occurs when a triggering event leads to the beginning of
the conflict
✔✔conflict escalation - ✔✔Emergence of the conflict may be followed quickly by
settlement or resolution, or it could be followed by escalation, which can become very
destructive.
✔✔Hurting Stalemate - ✔✔Theory that conflict resolution truly begins when both sides
realize that they cannot win and that the costs of fighting have risen too high.
✔✔De-escalation/negotiation - ✔✔Can be temporary or can be part of a broader trend
toward settlement or resolution.
