CERTIFICATION EVALUATION 2026 STUDY
GUIDE QUESTIONS AND ANSWERS
◉ CSI scores of 800 or higher retain a/an ____ customer loyalty for
future service visits at the dealership after the warranty has ended.
Answer: 80%
◉ Why is it important to maintain and improve your skills after
graduation?
Answer: career advancement
◉ Why is it important to be versatile?
Answer: to keep your options open for a career move
◉ Why is it important to maintain your certifications?
Answer: a lapse can cause you to lose your job
◉ performs safety inspections, basic maintenance, and minor
repairs