GUIDE 2026 QUESTIONS AND ANSWERS
GRADED A PLUS
◉ Why is it important to maintain your certifications?
Answer: a lapse can cause you to lose your job
◉ performs safety inspections, basic maintenance, and minor
repairs
Answer: service technician
◉ greets the customer, listens to their concerns, writes up the
service order, and creates an estimate of the cost
Answer: service writer
◉ maintains proper purchasing procedures, controls inventory,
maintains security of all parts, and supervises the parts department
Answer: part manager