CONFLICT RESOLUTION EXAMINATION QUESTION AND
CORRECT ANSWER WITH EXPLANATION GRADED A+
STUDY GUIDE SOUTHERN NEW HAMPSHIRE UNIVERSITY
1. Conflict resolution refers to:
A. Increasing disagreements
B. Managing and solving disputes
C. Ignoring problems
D. Hiring employees
Answer: B
It is the process of addressing and resolving disagreements.
2. Workplace conflict is:
A. Always positive
B. Disagreement between individuals or groups
C. Salary payment
D. Training method
Answer: B
Conflict is disagreement in the workplace.
3. The main goal of conflict resolution is to:
A. Increase tension
B. Achieve peaceful agreement
C. Reduce HR
D. Eliminate employees
Answer: B
It promotes harmony and agreement.
4. A common cause of conflict is:
,A. Clear communication
B. Poor communication
C. High salary
D. Training
Answer: B
Miscommunication often leads to conflict.
5. Conflict in organizations is:
A. Always harmful
B. Sometimes beneficial
C. Always illegal
D. Always avoided
Answer: B
Conflict can also lead to innovation.
6. Intrapersonal conflict occurs:
A. Between departments
B. Within an individual
C. Between companies
D. Between countries
Answer: B
It happens inside a person.
7. Interpersonal conflict is between:
A. Machines
B. Two or more individuals
C. Government bodies
D. Systems
Answer: B
It occurs between people.
8. Organizational conflict happens:
, A. Inside one person
B. Within an organization
C. Only in courts
D. Between countries
Answer: B
It occurs in workplaces.
9. Conflict resolution improves:
A. Chaos
B. Workplace harmony
C. Confusion
D. Delay
Answer: B
It promotes peace.
10. A mediator is:
A. A judge in court
B. A neutral third party
C. An employee
D. A manager only
Answer: B
A mediator helps resolve disputes.
11. Negotiation is:
A. Fighting
B. Discussion to reach agreement
C. Ignoring issues
D. Hiring process
Answer: B
It involves discussion.
12. Arbitration involves:
CORRECT ANSWER WITH EXPLANATION GRADED A+
STUDY GUIDE SOUTHERN NEW HAMPSHIRE UNIVERSITY
1. Conflict resolution refers to:
A. Increasing disagreements
B. Managing and solving disputes
C. Ignoring problems
D. Hiring employees
Answer: B
It is the process of addressing and resolving disagreements.
2. Workplace conflict is:
A. Always positive
B. Disagreement between individuals or groups
C. Salary payment
D. Training method
Answer: B
Conflict is disagreement in the workplace.
3. The main goal of conflict resolution is to:
A. Increase tension
B. Achieve peaceful agreement
C. Reduce HR
D. Eliminate employees
Answer: B
It promotes harmony and agreement.
4. A common cause of conflict is:
,A. Clear communication
B. Poor communication
C. High salary
D. Training
Answer: B
Miscommunication often leads to conflict.
5. Conflict in organizations is:
A. Always harmful
B. Sometimes beneficial
C. Always illegal
D. Always avoided
Answer: B
Conflict can also lead to innovation.
6. Intrapersonal conflict occurs:
A. Between departments
B. Within an individual
C. Between companies
D. Between countries
Answer: B
It happens inside a person.
7. Interpersonal conflict is between:
A. Machines
B. Two or more individuals
C. Government bodies
D. Systems
Answer: B
It occurs between people.
8. Organizational conflict happens:
, A. Inside one person
B. Within an organization
C. Only in courts
D. Between countries
Answer: B
It occurs in workplaces.
9. Conflict resolution improves:
A. Chaos
B. Workplace harmony
C. Confusion
D. Delay
Answer: B
It promotes peace.
10. A mediator is:
A. A judge in court
B. A neutral third party
C. An employee
D. A manager only
Answer: B
A mediator helps resolve disputes.
11. Negotiation is:
A. Fighting
B. Discussion to reach agreement
C. Ignoring issues
D. Hiring process
Answer: B
It involves discussion.
12. Arbitration involves:
