NRF RISE UP CUSTOMER SERVICE EXAM
SCRIPT WELL SORTED QUESTIONS AND
CORRECT ANSWERS GRADED A+
⩥ account takeover.
Answer: account login information is stolen and accessed illegally
⩥ accountable.
Answer: to be responsible for your own actions
⩥ active listening.
Answer: a structured form of listening and responding that focuses the
attention on the speaker
⩥ adaptability.
Answer: be open to, and ready for, frequent change and adjust quickly
⩥ advertising.
Answer: the activity of producing paid advertisements for commercial
products and services
⩥ allocation.
,Answer: distributing merchandise from the manufacturer to a retailer's
locations
⩥ Americans with Disabilities Act.
Answer: prohibits employers from discriminating against qualified
individuals with disabilities
⩥ anti-theft methods.
Answer: practices to manage and minimize deliberate preventable losses
⩥ asset protection.
Answer: the department responsible for reducing waste, breakage, or
theft, and increase safety (also referred to as loss prevention)
⩥ attitude.
Answer: a way of thinking or feeling about something that is usually
reflected in behavior
⩥ audio ads on podcasts.
Answer: an advertising strategy in which retailers use podcast-digital
audio-messages to advertise their merchandise
⩥ automated fraud.
,Answer: theft of credit card information or randomly generated card
numbers and CVV codes which bots use to place multiple orders
⩥ available inventory.
Answer: the number of units within the total inventory that are available
to sell (on-hand inventory)
⩥ average customer spend.
Answer: the average amount a customer spends during a store visit
⩥ average sale.
Answer: the total of all sales divided by the number of transactions
⩥ barcode.
Answer: a machine-readable series of parallel lines, used in retail to
create a unique item identifier
⩥ bonuses.
Answer: monetary incentives given to employees for great performance
⩥ broadcast advertising.
Answer: commercials produced for television, radio, or movie screens
, ⩥ bundle pricing.
Answer: when multiple products and/or services are sold together for a
lower retail price to create the perception of value
⩥ buying.
Answer: the branch of retail responsible for selecting and purchasing
merchandise.
⩥ card fraud.
Answer: when a debit or credit card are used illegally
⩥ carton handling.
Answer: unloading and labeling cartons and pallets received from
manufacturers or other suppliers
⩥ cash transactions.
Answer: when cash is the form of payment
⩥ checks.
Answer: written, dated, and signed instrument that directs a bank to pay
a specific sum of money to the bearer
⩥ closed-circuit cameras.
SCRIPT WELL SORTED QUESTIONS AND
CORRECT ANSWERS GRADED A+
⩥ account takeover.
Answer: account login information is stolen and accessed illegally
⩥ accountable.
Answer: to be responsible for your own actions
⩥ active listening.
Answer: a structured form of listening and responding that focuses the
attention on the speaker
⩥ adaptability.
Answer: be open to, and ready for, frequent change and adjust quickly
⩥ advertising.
Answer: the activity of producing paid advertisements for commercial
products and services
⩥ allocation.
,Answer: distributing merchandise from the manufacturer to a retailer's
locations
⩥ Americans with Disabilities Act.
Answer: prohibits employers from discriminating against qualified
individuals with disabilities
⩥ anti-theft methods.
Answer: practices to manage and minimize deliberate preventable losses
⩥ asset protection.
Answer: the department responsible for reducing waste, breakage, or
theft, and increase safety (also referred to as loss prevention)
⩥ attitude.
Answer: a way of thinking or feeling about something that is usually
reflected in behavior
⩥ audio ads on podcasts.
Answer: an advertising strategy in which retailers use podcast-digital
audio-messages to advertise their merchandise
⩥ automated fraud.
,Answer: theft of credit card information or randomly generated card
numbers and CVV codes which bots use to place multiple orders
⩥ available inventory.
Answer: the number of units within the total inventory that are available
to sell (on-hand inventory)
⩥ average customer spend.
Answer: the average amount a customer spends during a store visit
⩥ average sale.
Answer: the total of all sales divided by the number of transactions
⩥ barcode.
Answer: a machine-readable series of parallel lines, used in retail to
create a unique item identifier
⩥ bonuses.
Answer: monetary incentives given to employees for great performance
⩥ broadcast advertising.
Answer: commercials produced for television, radio, or movie screens
, ⩥ bundle pricing.
Answer: when multiple products and/or services are sold together for a
lower retail price to create the perception of value
⩥ buying.
Answer: the branch of retail responsible for selecting and purchasing
merchandise.
⩥ card fraud.
Answer: when a debit or credit card are used illegally
⩥ carton handling.
Answer: unloading and labeling cartons and pallets received from
manufacturers or other suppliers
⩥ cash transactions.
Answer: when cash is the form of payment
⩥ checks.
Answer: written, dated, and signed instrument that directs a bank to pay
a specific sum of money to the bearer
⩥ closed-circuit cameras.
