2026 CUSTOMER SERVICE REVIEW PAPER
ANSWERS COMPLETE LEARNING PACK
◉ A person or a company that sells goods/or services to a customer
is called a
Answer: retailer
◉ Which of the following is most likely to be a role in a retail career
Answer: buyer
◉ When distribution team members use replenishment reports to
retrieve quantities of items to be sent to stores they are:
Answer: picking **
◉ Marketing programs that track purchase history, personal
information and preferences and provide incentives to loyal, repeat
customers are called:
Answer: loyalty programs
◉ Who is responsible for making sure the safety exits aren't clocked
and are free to be used in an emergency