AFIP UPDATED 2026 EXAMS PAPER QUESTIONS AND
ANSWERS SURE A+
✔✔DNC rule: contacting established business relationships: - ✔✔You may call within 18
months after transaction even if the customer is on the DNC list
✔✔DNC Rule: The consumer is an interested customer and leaves name and phone at
dealership: - ✔✔you can contact them within 90 days after they were in the store if on
the DNC list.
✔✔DNC: if established business relationship but says "do not call again": - ✔✔you may
not call person again
✔✔DNC: customer not on the DNC list but asks not to be called: - ✔✔You may contact
after 5 years
✔✔DNC: Referral (Bird-dog) program: - ✔✔you cannot call customer unless you check
if they are on the DNC list
✔✔Can-Spam Act (Commercial Emails): - ✔✔- You cannot have a fraudulent "From"
line
- You cannot have a fraudulent "subject" line
- you must put ADV in the message
- you must give conspicuous "opt-out" option
- you must give a valid physical address of the sender
- the Ad opt-out option needs to be open for 30 days
- it has to be free
- you have to honor opt-out within 10 days
✔✔Sending unsolicited commercial messages to cell phones: - ✔✔you may not send
unless prior written consent is obtained
✔✔California Emissions warranties: - ✔✔-every emissions components: 3 year/50,000
miles
-High-cost items: 7 year/70,000 miles
-PZEV: 15 year/150,000 miles
✔✔Service contract is: - ✔✔an agreement between the seller/buyer
✔✔different Service contract Obligors: - ✔✔- the selling dealer
- service contract administrator
- vehicle manufacturer
- captive funding source
-NOT INSURANCE COMPANY
, ✔✔What determines what you can put on a service contract? - ✔✔How the vehicle has
been used
✔✔When will GAP pay? - ✔✔-total loss
-stolen and 30 days after police report filed
-cost of repairs are higher than the value of the unit
✔✔GAP insurance V.S GAP Waiver - ✔✔GAP Waiver waives the deficiency
GAP Insurance pays the deficiency
✔✔GAP will not pay for: - ✔✔- Excess wear and mileage on lease
- equipment added to unit after sold
✔✔NADA Voluntary Protection products program - ✔✔Everything is covered
✔✔how much does GAP pay for new/used vehicles: - ✔✔-New: 125% - 150% of vehicle
MSRP
- Used: 125% - 150% of the vehicles retail value
✔✔First Pencil Quote practices: - ✔✔- Use a 60 - 90 day average for APR
- Must tell the customer that you are using an average and that the payment may be
higher or lower depending on credit worthiness.
✔✔total sale price - ✔✔-Total amount of payments
- the cash or cash equivalent of down payment
- the net trade in
- THIS IS ALWAYS THE HIGHEST NUMBER ON CONTRACT
✔✔at the time of consummation: - ✔✔the installment sale agreement is between the
customer and dealer
✔✔during the repayment period of the installment, the customer: - ✔✔owns the vehicle
✔✔The finance source accepting the assignment has a security interest represented
by? - ✔✔a Lien
✔✔the markup or difference between the wholesale APR and retail APR is to? -
✔✔reimburse the dealer for the cost of putting the deal on the books
✔✔you may have a negative down payment - ✔✔flase
✔✔you can increase the trade in or wholesale of the vehicle to bury negative equity -
✔✔False
ANSWERS SURE A+
✔✔DNC rule: contacting established business relationships: - ✔✔You may call within 18
months after transaction even if the customer is on the DNC list
✔✔DNC Rule: The consumer is an interested customer and leaves name and phone at
dealership: - ✔✔you can contact them within 90 days after they were in the store if on
the DNC list.
✔✔DNC: if established business relationship but says "do not call again": - ✔✔you may
not call person again
✔✔DNC: customer not on the DNC list but asks not to be called: - ✔✔You may contact
after 5 years
✔✔DNC: Referral (Bird-dog) program: - ✔✔you cannot call customer unless you check
if they are on the DNC list
✔✔Can-Spam Act (Commercial Emails): - ✔✔- You cannot have a fraudulent "From"
line
- You cannot have a fraudulent "subject" line
- you must put ADV in the message
- you must give conspicuous "opt-out" option
- you must give a valid physical address of the sender
- the Ad opt-out option needs to be open for 30 days
- it has to be free
- you have to honor opt-out within 10 days
✔✔Sending unsolicited commercial messages to cell phones: - ✔✔you may not send
unless prior written consent is obtained
✔✔California Emissions warranties: - ✔✔-every emissions components: 3 year/50,000
miles
-High-cost items: 7 year/70,000 miles
-PZEV: 15 year/150,000 miles
✔✔Service contract is: - ✔✔an agreement between the seller/buyer
✔✔different Service contract Obligors: - ✔✔- the selling dealer
- service contract administrator
- vehicle manufacturer
- captive funding source
-NOT INSURANCE COMPANY
, ✔✔What determines what you can put on a service contract? - ✔✔How the vehicle has
been used
✔✔When will GAP pay? - ✔✔-total loss
-stolen and 30 days after police report filed
-cost of repairs are higher than the value of the unit
✔✔GAP insurance V.S GAP Waiver - ✔✔GAP Waiver waives the deficiency
GAP Insurance pays the deficiency
✔✔GAP will not pay for: - ✔✔- Excess wear and mileage on lease
- equipment added to unit after sold
✔✔NADA Voluntary Protection products program - ✔✔Everything is covered
✔✔how much does GAP pay for new/used vehicles: - ✔✔-New: 125% - 150% of vehicle
MSRP
- Used: 125% - 150% of the vehicles retail value
✔✔First Pencil Quote practices: - ✔✔- Use a 60 - 90 day average for APR
- Must tell the customer that you are using an average and that the payment may be
higher or lower depending on credit worthiness.
✔✔total sale price - ✔✔-Total amount of payments
- the cash or cash equivalent of down payment
- the net trade in
- THIS IS ALWAYS THE HIGHEST NUMBER ON CONTRACT
✔✔at the time of consummation: - ✔✔the installment sale agreement is between the
customer and dealer
✔✔during the repayment period of the installment, the customer: - ✔✔owns the vehicle
✔✔The finance source accepting the assignment has a security interest represented
by? - ✔✔a Lien
✔✔the markup or difference between the wholesale APR and retail APR is to? -
✔✔reimburse the dealer for the cost of putting the deal on the books
✔✔you may have a negative down payment - ✔✔flase
✔✔you can increase the trade in or wholesale of the vehicle to bury negative equity -
✔✔False
