SURE A+
✔✔Which is NOT a key element of the evolve culture capability framework.
a) Purposeful narrative
b) Desired behaviors
c) Influential relationships
d) Personal mindset - ✔✔d) Personal mindset
✔✔Identify the missing word(s) in the following sentence:
Shifting from broad, imprecise statements to statements that are precise in meaning
provides the best chance of defining behaviors capable of being [ ? ].
a) Shared and understood
b) Observed and reinforced
c) Transmitted and realized
d) Tested and implemented - ✔✔b) Observed and reinforced
✔✔How are organizational and personal change intertwined and inseparable?
a) Personal change will depend on how organizations view the change.
b) For an organization to evolve, people must also evolve their behaviors.
c) Organizations must believe that a person's true potential is limitless.
d) Personal change depends on organizational change - ✔✔b) For an organization to
evolve, people must also evolve their behaviors.
✔✔Which is NOT one of the five characteristics of a behavior?
a) Be measurable units of action
b) Be able to be attributed to someone
c) Have unequivocal meaning
d) Be able to be reinforced - ✔✔a) Be measurable units of action
✔✔Which of the following statements about a fixed mindset are true?
1. People who identify themselves by their current set of knowledge and abilities, look
for activities that are within their current areas of expertise to prove their worth.
2. People believe their qualities are carved in stone, something they are either born
with or not, and they argue that there's not much they can do about it.
a) Only 1 is true
b) Only 2 is true
c) Both 1 and 2 are true
d) Neither 1 or 2 is true - ✔✔c) Both 1 and 2 are true
✔✔Which statement is NOT true about storytelling?
a) Stories are an effective way to move people from "now" behaviors to "new" ones.
b) Stories can be effective even if they do not resonate with your audience.
c) Not only is the content of the story important, but how it is delivered is critical.
,d) Stories help the listener learn about how to deal with change in positive ways. - ✔✔b)
Stories can be effective even if they do not resonate with your audience.
✔✔Identify the missing word(s) in the following sentence:
BRMs have many relationships, which means they can [ ? ] the spread of new
behaviors.
a) Coerce
b) Encourage
c) Transmit
d) Facilitate - ✔✔d) Facilitate
✔✔Which of the following statements are true about why language matters?
1. Language has a crucial impact on how we think and the messages we
communicate.
2. Shifts in language help support a culture that drives shared ownership of strategy
and results through strategic partnering.
a) Only 1 is true
b) Only 2 is true
c) Both 1 and 2 are true
d) Neither 1 or 2 is true - ✔✔c) Both 1 and 2 are true
✔✔Which of the following are effective methods for framing the Now-to-New request?
1. Learn how to be an advocate.
2. Internalize the language of the narrative.
3. Recruit new influencers while sustaining the old behavior
4. Become a great storyteller.
a) 1, 2 and 3
b) 2, 3 and 4
c) 1, 3 and 4
d) 1, 2 and 4 - ✔✔d) 1, 2 and 4
✔✔Identify the missing word(s) in the following sentence:
To evolve culture is to deliberately nurture and advance relationships so a cultural
climate exists where collaborative relationships organically form according to a [?].
a) Shared ownership
b) Common purpose
c) Shared narrative
d) Common behavior - ✔✔b) Common purpose
✔✔Which statement is NOT true about shared ownership?
a) Shared ownership is a team approach to accomplishment.
b) These teams may often consist of leaders from the same function.
c) They build strategy together, and once approved, take shared ownership for results.
d) They ensure value optimization as a team - accomplishing or failing as a team,
, across functions. - ✔✔b) These teams may often consist of leaders from the same
function.
✔✔Which of the following elements are included in a Relationship Network Directory?
1. High influencer (Y/N)
2. Title
3. Address
4. Function
a) 1, 2 and 3
b) 2, 3 and 4
c) 1, 3 and 4
d) 1, 2 and 4 - ✔✔d) 1, 2 and 4
✔✔Which relationship maturity level is exemplified by business units executing strategy
and
value planning in a vacuum, engaging the BRM and the provider organization as an
afterthe-
fact activity and dictating outcomes and activities?
a) Order taker
b) Service provider
c) Trusted advisor
d) Strategic partner - ✔✔a) Order taker
✔✔Identify the missing word(s) in the following sentence:
To develop, [ ? ] and advance relationships of the highest quality, ones that share
ownership, risk, responsibilities, and resources to achieve results.
a) Nurture
b) Encourage
c) Facilitate
d) Coach - ✔✔a) Nurture
✔✔Which of the following statements about relationship strategy on a page are true?
1. A technique used by BRMs and their partners to establish a shared vision and
expectations for the relationship between the partners and functions.
2. It involves working through a process to reach a mutual understanding of results to
be achieved and how to achieve them.
a) Only 1 is true
b) Only 2 is true
c) Both 1 and 2 are true
d) Neither 1 or 2 is true - ✔✔c) Both 1 and 2 are true
✔✔Which is NOT an element of the build partnership capability framework?
a) Relationship discovery
b) Relationship maturity and quality
c) Relationship nurturing