ANSWERS SURE A+
✔✔Expression Barrier - ✔✔Lack of clarity of the business strategy - STRATEGIC
CONTEXT
✔✔Strategic Relationship Management Steps - ✔✔1. Initiation/Overview
2. Discovery
3. Planning
4. Execution
5. Extend and Expand
✔✔Specification barrier - ✔✔Difficulty of determining just what the business wants IT to
do - IT STRATEGY
✔✔Implementation Barrier - ✔✔Refers to those things that prevent the development of
an IT Portfolio that adequately supports the business strategy. (infrastructure) - IT
PORTFOLIO
✔✔Contextual Barrier - ✔✔Deeply ingrained factors such as organization culture, rules
of engagement, attitude to change and whether it is a rule or relationship driven -
ENVIRONMENT
✔✔Credibility Equation - ✔✔Credibility = expertise + trustworthiness
Key components to climbing the maturity levels
✔✔Capability - ✔✔Everything it takes, both visible and behind the scenes, that makes
producing a good or providing a service possible.
✔✔Value Chain Capabilites - ✔✔Provide value to the business partner
✔✔Demand Governance Capabilities - ✔✔Those which are needed to managed the
demand that flows into the value chain
✔✔Enabling Capabilities - ✔✔Are needed to enable the value chain or demand
governance capabilities
✔✔Customer Value Hierarchy Model - ✔✔Table Stakes
Satisfiers
Differentiators
✔✔Relationship Strategy on a Page (RSOAP) - ✔✔-Reach mutual understanding of
goals and means to achieve them
, - Clarifies commitments and expectations
- Defines a road map for achieving goals
✔✔RSOAP Overiew (5 sections) - ✔✔1) Shared Vision
2) Relationship Characteristics
3) Performance Measures
4) Key Initiatives
5) Operating Principles
✔✔Business Capability - ✔✔the expression or the articulation of the capacity, materials
and expertise an organization needs in order to perform core functions. The things the
business must due in order to operate.
✔✔Business Capability Roadmapping - ✔✔A way to clarify business capabilities
needed to implement business strategy and the IT Capabilities needed to enable those
business capabilities.
✔✔Overview of Business Capability Roadmapping - ✔✔- Identify Business Strategy
1) Roadmap Business Capabilities
2) Roadmap Enabling Capabilities
3) Asses Enterprise Opportunities
- Prioritize Capabilities and Projects
- Identify Technologies and Skills
✔✔Business Capability Roadmapping Steps - ✔✔1. Identify and roadmap business
capabilities
2. Identify and roadmap enabling IT Capabilities (architecture)
3. Asses enterprise opportunities
4. Create capability business case
5. Update the enterprise capability roadmap
6. Create project poposals
7. Prioritize capabilities and projects
✔✔Business Outcomes - ✔✔A means of establishing a discipline of value - from
clarifying an opportunity, through to managing scope, establishing focus and ownership,
through to measuring and optimizing realized value. "begin with the end in mind"
✔✔Characteristics of a good Business Outcome - ✔✔1. They are important to the
business (not IT focused)
2. Represent the results to be obtained (not the means)
3. Provide focus
4. Visible and unambiguous
5. Provide a basis for action
6. Intangible outcomes are translated into operational outcomes